HT201359: How iTunes Store purchases are billed

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ianpaul87
Level 1 (0 points)

Q: Hi. Why cant i download free music download pro on the app store. I still have 9$ on my itune card balance.

Im having trouble downloading the free music download pro on the app store. Every time i try to download it, it says "your purchased cannot be downloaded this time".  Im above 17 and i still have a 9$ balance on my iTunes card.. Please help. I don't have a credit card so I'm using an iTunes card for my purchases..

iPhone 4S, iOS 7.0.4

Posted on Mar 2, 2014 1:43 AM

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ianpaul87

Q: Hi. Why cant i download free music download pro on the app store. I still have 9$ on my itune card balance.

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  • by AnaMusic,

    AnaMusic AnaMusic Mar 2, 2014 1:45 AM in response to ianpaul87
    Level 9 (57,220 points)
    Mar 2, 2014 1:45 AM in response to ianpaul87

    Try This...

     

    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...

     

    Reset  ( No Data will be Lost )

     

    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...

     

    Wait for the Apple logo to Appear...

     

    Usually takes about 15 - 20 Seconds... ( But can take Longer...)

     

    Release the Buttons...

     

    If no joy..

     

    Contact iTunes Customer Service and request assistance

     

    Use this Link  >  Apple  Support  iTunes Store  Contact