Hi there,
My iphone 4S was stolen. I stopped looking for it as the Find my iphone app showed that its on the other side of the world..BUT now I have a new iphone and my contacts are being replaced by some others all the time! I don't know whether it's because the person is using my icloud or what, but I don't know how to stop it.
Anyone can help, please?
Thanks for response :)
Hello Verr_cz,
It sounds like your lost phone is still trackable in Find My iPhone at http://www.icloud.com, and your contacts are being deleted and replaced with someone elses. You have a couple of options here. You can change your iCloud account password to stop any further unauthorized access to your account with the following article:
iCloud: Change your iCloud password
http://support.apple.com/kb/ph2617
You can also remotely erase your phone using Find My iPhone at http://www.icloud.com with the following article:
iCloud: Erase your device
http://support.apple.com/kb/ph2701
You can also choose to do both of the above if you have other content you do not want them to have access to. There is also a nifty feature called Activation Lock that is enabled automatically when you set up your phone with Find My iPhone. Take a look at this information about it:
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
With iOS 7 or later, Find My iPhone includes a new feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen.
With Activation Lock, your Apple ID and password are required before anyone can:
- Turn off Find My iPhone on your device
- Sign out of iCloud on your device
- Erase and reactivate your device
Important: Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID.
Before giving away or selling your device, be sure to erase your content and settings (go to Settings > General > Reset). When you erase your content, Find My iPhone and Activation Lock are also turned off. If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
For more information about Activation Lock, see the Apple Support article Find My iPhone Activation Lock in iOS 7.
Thank you for using Apple Support Communities.
Take care,
Sterling
Disappearing contacts
