HT201400: If you can’t connect to the iTunes Store

Learn about If you can’t connect to the iTunes Store
Raffle1986
Level 1 (0 points)

Q: I can't purchase Pearls by using my phone , It says Cannot connect to iTunes Store , for my Spartan Wars game

Dear Sir / Madam ,

 

Why can't I purchase pearls inside my game ? I purchased before quite some time but suddenly it cannot be purchase ? It keep telling can't connect to the iTunes Store . What happen ?

iPhone 5s, iOS 7.0.6, Spartan War Game - buying pearls

Posted on Mar 2, 2014 4:52 AM

Close
Raffle1986

Q: I can't purchase Pearls by using my phone , It says Cannot connect to iTunes Store , for my Spartan Wars game

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Mar 2, 2014 6:17 AM in response to Raffle1986
    Level 10 (132,980 points)
    iTunes
    Mar 2, 2014 6:17 AM in response to Raffle1986

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.

     

    Is the 'can't connect' the only message that you get ? If you are also getting a message to contact iTunes Support then you can do so via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    Have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in, and/or tried a soft-reset of your phone : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.