TimTahara

Q: iPod will not turn on unless connected to MacBook

I have a new iPod Nano (January 2014 purchase) that had a run-down battery. When I plug it into my MacBook, it shows up and I can sync new Music to it. However, after ejecting it properly, the screen remains black and I can't power it up or even reset it by holding down both the Home and Power buttons at the same time. Anyone else experience this?

iPod nano, Mac OS X (10.7.5)

Posted on Mar 2, 2014 5:36 AM

Close

Q: iPod will not turn on unless connected to MacBook

  • All replies
  • Helpful answers

  • by sheila_m.,

    sheila_m. sheila_m. Mar 4, 2014 9:47 AM in response to TimTahara
    Community Specialists
    Mar 4, 2014 9:47 AM in response to TimTahara

    Hello Tim,

     

    Congratulations on your new iPod nano, but I'm sorry to hear that the screen stays black after disconnecting it from your MacBook.  I recommend these steps for the issue you described:

     

    Will not turn on or screen remains dark

    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.

     

    You can find the full article here:

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.