My late 2013 iMac shuts down randomly a couple times a day

Question

Level 1

14 points

My late 2013 iMac shuts down randomly a couple times a day

What do I do?

My configuration is:

3.5GHz Quad-core Intel Core i7, Turbo Boost up to 3.9GHz
32GB 1600MHz DDR3 SDRAM - 4X8GB
1TB Flash Storage
NVIDIA GeForce GTX 780M 4GB GDDR5

I payed $4000 for this computer and it crashes every day causing me to lose my work, what do I do? I list one of the crash reports below.

Thanks so much in advance guys!

Anonymous UUID: B48620FE-1DB0-766C-C605-62E9F32AF711

Sun Feb 23 04:31:58 2014

panic(cpu 0 caller 0xffffff801acdca29): "Double fault at 0xffffff839e923d90, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff839e92c778, CR3: 0x000000001d849000, CR4: 0x00000000001606e0\n" "RAX: 0xffffff8058eb5009, RBX: 0xffffff83a018c838, RCX: 0x00000000000000c8, RDX: 0x000000009e920000\n" "RSP: 0xffffff839e92c78e, RBP: 0xffffff839e923c20, RSI: 0xffffff83a018c832, RDI: 0xffffff8058d91000\n" "R8: 0xffffff839e920000, R9: 0x0000000000000000, R10: 0xffffff83a018d000, R11: 0x0000000000000038\n" "R12: 0xffffff8058e81300, R13: 0x0000000000000001, R14: 0xffffff8058d91000, R15: 0xffffff83a018c800\n" "RFL: 0x0000000000010206, RIP: 0xffffff839e923d90, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.1.72/osfmk/i386/trap_native.c:1 68

Backtrace (CPU 0), Frame : Return Address

0xffffff8398874ce0 : 0xffffff801ac22f69

0xffffff8398874d60 : 0xffffff801acdca29

0xffffff8398874ec0 : 0xffffff801acf3ecf

0xffffff839e923c20 : 0xffffff7f9c2e478b

0xffffff839e923d90 : 0xffffff7f9c2ea7bc

0xffffff839e923e10 : 0xffffff7f9c2bc0e8

0xffffff839e923e70 : 0xffffff7f9c3b9b5a

0xffffff839e923ec0 : 0xffffff7f9c24f372

0xffffff839e923ef0 : 0xffffff801b0ada80

0xffffff839e923f30 : 0xffffff801b0ac522

0xffffff839e923f80 : 0xffffff801b0ac5f7

0xffffff839e923fb0 : 0xffffff801acd6aa7

Kernel Extensions in backtrace:

com.apple.driver.AirPort.Brcm4360(800.21.45)[8BC62C63-B896-3CD4-83ED-EB2C71224B D8]@0xffffff7f9c246000->0xffffff7f9c602fff

dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b4)[C808009A-9D01-31FC-A01F-AA91DFF 6D348]@0xffffff7f9bf74000

dependency: com.apple.iokit.IO80211Family(600.34)[5B1818BB-0831-3BD1-B7E2-3D9BD0FD3818]@0xf fffff7f9c1c6000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9b2ba000

dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f9bb4f000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000001aa00000

Kernel text base: 0xffffff801ac00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 4228496714960

last loaded kext at 1845856764202: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f9d1c2000, size 348160)

last unloaded kext at 306470968539: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9d1a4000, size 57344)

loaded kexts:

com.Cycling74.driver.Soundflower 1.6.6

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AGPM 100.14.11

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.GeForce 8.1.8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.AppleIntelHD5000Graphics 8.1.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelFramebufferAzul 8.1.8

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.XsanFilter 404

com.apple.driver.AppleSDXC 1.4.0

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Brcm4360 800.21.45

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBXHCI 650.4.3

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.nvidia.driver.NVDAGK100Hal 8.1.8

com.apple.nvidia.driver.NVDAResman 8.1.8

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMC 3.1.6d1

com.apple.iokit.IOAcceleratorFamily2 98.7.1

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 600.34

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

iMac (27-inch, Late 2013), OS X Mavericks (10.9.2)

Posted on Mar 2, 2014 8:57 AM

Reply

Answer 1

baltwo

Level 9

62,386 points

Mar 2, 2014 3:04 PM in response to AresTWG

Most likely, this is the culprit.

com.Cycling74.driver.Soundflower 1.6.6

Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall and reinstall that. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. Since it's a new mahcine, contact Apple's Support, formerly Apple Express Lane and let them deal with the problem.

See

OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Reply

Answer 2

AresTWG Author

Level 1

14 points

Mar 2, 2014 4:48 PM in response to baltwo

I know it is not hardware, because Apple replaced the entire machine with a brand new one. I will check about soundflower. Thanks!

Reply

Answer 3

AresTWG Author

Level 1

14 points

Mar 4, 2014 9:48 AM in response to baltwo

Nope, it crashed again. I am not sure if the report is different though.

Anonymous UUID: 9AD4CDDD-22FD-ACBE-03C4-DC688C6B1A6E

Tue Mar 4 12:08:50 2014

panic(cpu 0 caller 0xffffff8001edbe2e): Kernel trap at 0xffffff8002033632, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x00000007dad5d000, CR3: 0x00000000048a3000, CR4: 0x00000000001606e0

RAX: 0xffffff838761fa00, RBX: 0xffffff8385a530d8, RCX: 0x00000000fffffffe, RDX: 0x0006000600041214

RSP: 0xffffff8385a52fd8, RBP: 0xffffff8385a53010, RSI: 0x000000008761fa90, RDI: 0xffffff838761fa00

R8: 0xffffff8385a530f0, R9: 0xffffff8385a530cc, R10: 0x00000000ce1a24db, R11: 0x00000000df980e69

R12: 0xffffff80024efbb0, R13: 0xffffff8385a530e0, R14: 0xffffff804040c558, R15: 0xffffff805f2fbfa8

RFL: 0x0000000000010286, RIP: 0xffffff8002033632, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000007dad5d000, Error code: 0x00000000000030f0, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff837f9eec50 : 0xffffff8001e22fa9

0xffffff837f9eecd0 : 0xffffff8001edbe2e

0xffffff837f9eeea0 : 0xffffff8001ef3326

0xffffff837f9eeec0 : 0xffffff8002033632

0xffffff8385a53010 : 0xffffff800202bc0e

0xffffff8385a53130 : 0xffffff80020cc5f1

0xffffff8385a53440 : 0xffffff80020dbc6b

0xffffff8385a53570 : 0xffffff80020db339

0xffffff8385a53750 : 0xffffff80020d6c9f

0xffffff8385a53b90 : 0xffffff80020c88c6

0xffffff8385a53be0 : 0xffffff80020c8bc2

0xffffff8385a53dc0 : 0xffffff80020b6d2d

0xffffff8385a53de0 : 0xffffff8002052763

0xffffff8385a53e10 : 0xffffff8002033b3e

0xffffff8385a53eb0 : 0xffffff800202b20c

0xffffff8385a53f60 : 0xffffff8002032a29

0xffffff8385a53fb0 : 0xffffff8001ed6ff7

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13C64

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x0000000001c00000

Kernel text base: 0xffffff8001e00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 145030560259302

last loaded kext at 126949499809250: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f84394000, size 49152)

last unloaded kext at 127023950004631: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f84394000, size 32768)

loaded kexts:

com.Cycling74.driver.Soundflower 1.6.6

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AGPM 100.14.15

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.driver.AppleHDA 2.6.0f1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleMikeyDriver 2.6.0f1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleIntelHD5000Graphics 8.2.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.GeForce 8.2.4

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Brcm4360 831.21.63

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBXHCI 670.4.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.3f10

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.iokit.IOSurface 91

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.iokit.IOAcceleratorFamily 98.14

com.apple.nvidia.driver.NVDAGK100Hal 8.2.4

com.apple.nvidia.driver.NVDAResman 8.2.4

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IOAcceleratorFamily2 98.14

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.iokit.IO80211Family 630.35

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Reply

Answer 4

Mar 4, 2014 10:15 AM in response to AresTWG

I am having the same problem since the 10.9.2 update. It is a pain

Reply

Answer 5

baltwo

Level 9

62,386 points

Mar 4, 2014 10:24 AM in response to AresTWG

You didn't disable this:

com.Cycling74.driver.Soundflower 1.6.6

Reply

Answer 6

AresTWG Author

Level 1

14 points

Mar 4, 2014 11:40 AM in response to baltwo

I uninstalled it. I don't understand how it is still showing up.

Reply

Answer 7

baltwo

Level 9

62,386 points

Mar 4, 2014 1:29 PM in response to AresTWG

Because there's a kext or launch agent/daemon file somewhere triggering it. Ensure you're following that apps uninstall instructions.

Reply

Answer 8

AresTWG Author

Level 1

14 points

Mar 4, 2014 7:30 PM in response to baltwo

I uninstalled it using the uninstaller that came with the app. I searched my whole computer for anything containing soundflower and nothing comes up. It crashed again just before too. Maybe for the same reason as above, but I am not sure. But I forgot to save it...

So how can I find this hidden file?

Reply

Answer 9

baltwo

Level 9

62,386 points

Mar 4, 2014 7:53 PM in response to AresTWG

Look inside /System/Library/, /Library/, and /Users/username/Library/ for LaunchAgents, LaunchjDaemons, and Extensions.

Reply

Answer 10

AresTWG Author

Level 1

14 points

Mar 5, 2014 12:22 PM in response to baltwo

I looked in all of them. Nothing is there or exists. I also used the hidden file command to unhide files. Either it did not work, or there are no hidden files for soundflower.

Reply

Answer 11

baltwo

Level 9

62,386 points

Mar 5, 2014 3:24 PM in response to AresTWG

Something from soundflower's powering the kext. Contact the developer.

Reply