1 Reply Latest reply: Mar 4, 2014 10:51 AM by judysings
pat from west palm beach Level 1 Level 1 (0 points)

I just updated iTunes.  When I went to sync my iPhone and iPad to my Dell laptop computer running Windows 8.1, there was no option to do so.  It didn't acknowledge that the items had been plugged in, although they did beep when they were plugged into the USB port.  Has anyone had this problem?


iPhone 4, Windows XP Pro
  • judysings Community Specialists Community Specialists (4,070 points)

    Hi pat from west palm beach,

     

    It's possible the iTunes update did not install completely.  The articles below will provide some troubleshooting steps for this:

     

    iOS: Troubleshooting USB connection

    http://support.apple.com/kb/TS1286

    When attempting to sync, update, or restore your iPhone, iPad, or iPod touch, you may see one or more of the following symptoms:

    • An alert message indicates an unknown error occurred.
    • An alert message indicates an unknown error occurred, with a code number starting with "0xE".
    • The device unexpectedly disconnects during a sync or restore.
    • Photos downloaded from the device appear garbled or not all photos transfer.
    • An alert message indicates the USB device cannot operate because it needs more power than is available.
    • An alert message indicates "this device can perform faster" if you plug the device into a higher speed USB port.

    Note: If your device does not appear in iTunes at all, see this article if you use Windows or this article if you use a Mac for more information.

     

     

    iOS: Device detected but not identified properly on iTunes for Windows

    http://support.apple.com/kb/ts2818

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy