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User profile for user: lennywnl
lennywnl Author
User level: Level 1
0 points

Silverlight/Netflix mac problem

Whenever i play Netflix on my late 2011 Macbookpro on Firefox, i get a black screen with blue dots.

I have installed and uninstalled the silverlight.plugin, but it still doesn't work for me.

When i open Silverlight preferences it crashes, and i get this crash report.


Process: Silverlight Preferences [1407]

Path: /Library/Internet Plug-Ins/Silverlight.plugin/Contents/Resources/Silverlight Preferences.app/Contents/MacOS/Silverlight Preferences

Identifier: com.microsoft.silverlight

Version: 5.1 (5.1.20913.0)

Code Type: X86 (Native)

Parent Process: launchd [182]

Responsible: Silverlight Preferences [1407]

User ID: 502



Date/Time: 2014-02-23 13:15:19.516 +0100

OS Version: Mac OS X 10.9.1 (13B42)

Report Version: 11

Anonymous UUID: EA6D0D38-038D-4140-570E-2E43954A6420





Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000



Application Specific Information:

abort() called



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x90109952 __pthread_kill + 10

1 libsystem_pthread.dylib 0x98c8c167 pthread_kill + 101

2 libsystem_c.dylib 0x96cca340 abort + 155

3 com.microsoft.net.coreclr 0x0800b894 0x8000000 + 47252

4 com.microsoft.net.coreclr 0x0800b918 0x8000000 + 47384

5 com.microsoft.net.coreclr 0x0800b3c8 0x8000000 + 46024

6 com.microsoft.net.coreclr 0x08103ae7 GetCLRRuntimeHost + 193895

7 com.microsoft.net.coreclr 0x08037513 PAL_InitializeCoreCLR + 58243

8 com.microsoft.net.coreclr 0x081012cc GetCLRRuntimeHost + 183628

9 com.microsoft.net.coreclr 0x08101405 GetCLRRuntimeHost + 183941

10 com.microsoft.net.coreclr 0x08106966 GetCLRRuntimeHost + 205798

11 com.microsoft.net.coreclr 0x08106b1b GetCLRRuntimeHost + 206235

12 com.microsoft.net.coreclr 0x081c947e GetCLRRuntimeHost + 1003262

13 com.microsoft.net.coreclr 0x081c9fc5 GetCLRRuntimeHost + 1006149

14 com.microsoft.net.coreclr 0x0827a5aa GetCLRRuntimeHost + 1728554

15 com.microsoft.net.coreclr 0x08339c54 GetCLRRuntimeHost + 2512596

16 com.microsoft.silverlight 0x000050ac start + 5624

17 libobjc.A.dylib 0x9c1d7262 -[NSObject performSelector:] + 62

18 com.apple.CoreFoundation 0x9bccc014 -[NSSet makeObjectsPerformSelector:] + 228

19 com.apple.AppKit 0x97eb2012 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1182

20 com.apple.AppKit 0x97ea5b75 loadNib + 369

21 com.apple.AppKit 0x97ea4fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320

22 com.apple.AppKit 0x9814ed2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154

23 com.apple.AppKit 0x97ea4c1f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 709

24 com.apple.AppKit 0x97e9ff69 NSApplicationMain + 510

25 com.microsoft.silverlight 0x00003baf start + 251

26 com.microsoft.silverlight 0x00003add start + 41



Thread 1:

0 libsystem_kernel.dylib 0x9010a046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x98c8cdcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x98c90cce start_wqthread + 30



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x9010a992 kevent64 + 10

1 libdispatch.dylib 0x974928bd _dispatch_mgr_invoke + 238

2 libdispatch.dylib 0x97492556 _dispatch_mgr_thread + 52



Thread 3:

0 libsystem_kernel.dylib 0x9010a046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x98c8cdcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x98c90cce start_wqthread + 30



Thread 4:

0 libsystem_kernel.dylib 0x9010a046 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x98c8cdcf _pthread_wqthread + 372

2 libsystem_pthread.dylib 0x98c90cce start_wqthread + 30



Thread 5:

0 libsystem_kernel.dylib 0x90104f7a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x9010416c mach_msg + 68

2 com.microsoft.net.coreclr 0x0800f2c2 0x8000000 + 62146

3 com.microsoft.net.coreclr 0x0800c3e8 0x8000000 + 50152

4 libsystem_pthread.dylib 0x98c8b5fb _pthread_body + 144

5 libsystem_pthread.dylib 0x98c8b485 _pthread_start + 130

6 libsystem_pthread.dylib 0x98c90cf2 thread_start + 34



Thread 6:

0 libsystem_kernel.dylib 0x9010a976 kevent + 10

1 com.microsoft.net.coreclr 0x0803daee PAL_InitializeCoreCLR + 84318

2 com.microsoft.net.coreclr 0x0803dc74 PAL_InitializeCoreCLR + 84708

3 com.microsoft.net.coreclr 0x08042367 PAL_InitializeCoreCLR + 102871

4 com.microsoft.net.coreclr 0x08035397 PAL_InitializeCoreCLR + 49671

5 libsystem_pthread.dylib 0x98c8b5fb _pthread_body + 144

6 libsystem_pthread.dylib 0x98c8b485 _pthread_start + 130

7 libsystem_pthread.dylib 0x98c90cf2 thread_start + 34



Thread 7:

0 libsystem_kernel.dylib 0x901097ca __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x98c8dd8a _pthread_cond_wait + 837

2 libsystem_pthread.dylib 0x98c8ffa3 pthread_cond_wait + 48

3 com.microsoft.net.coreclr 0x0803e3bd PAL_InitializeCoreCLR + 86573

4 com.microsoft.net.coreclr 0x08042fb3 PAL_InitializeCoreCLR + 106019

5 com.microsoft.net.coreclr 0x0803d357 PAL_InitializeCoreCLR + 82375

6 com.microsoft.net.coreclr 0x0803d8a5 PAL_InitializeCoreCLR + 83733

7 com.microsoft.net.coreclr 0x0832efc7 GetCLRRuntimeHost + 2468423

8 com.microsoft.net.coreclr 0x08037513 PAL_InitializeCoreCLR + 58243

9 com.microsoft.net.coreclr 0x0832ec64 GetCLRRuntimeHost + 2467556

10 com.microsoft.net.coreclr 0x081189d4 GetCLRRuntimeHost + 279636

11 com.microsoft.net.coreclr 0x0811a256 GetCLRRuntimeHost + 285910

12 com.microsoft.net.coreclr 0x081ca635 GetCLRRuntimeHost + 1007797

13 com.microsoft.net.coreclr 0x081ca6f1 GetCLRRuntimeHost + 1007985

14 com.microsoft.net.coreclr 0x08037513 PAL_InitializeCoreCLR + 58243

15 com.microsoft.net.coreclr 0x081c4ae0 GetCLRRuntimeHost + 984416

16 com.microsoft.net.coreclr 0x08037513 PAL_InitializeCoreCLR + 58243

17 com.microsoft.net.coreclr 0x081bc1a3 GetCLRRuntimeHost + 949283

18 com.microsoft.net.coreclr 0x081bc6a5 GetCLRRuntimeHost + 950565

19 com.microsoft.net.coreclr 0x081bc6d4 GetCLRRuntimeHost + 950612

20 com.microsoft.net.coreclr 0x0811a66e GetCLRRuntimeHost + 286958

21 com.microsoft.net.coreclr 0x081bb12e GetCLRRuntimeHost + 945070

22 com.microsoft.net.coreclr 0x08035397 PAL_InitializeCoreCLR + 49671

23 libsystem_pthread.dylib 0x98c8b5fb _pthread_body + 144

24 libsystem_pthread.dylib 0x98c8b485 _pthread_start + 130

25 libsystem_pthread.dylib 0x98c90cf2 thread_start + 34



Thread 8:

0 libsystem_kernel.dylib 0x901097ca __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x98c8dd8a _pthread_cond_wait + 837

2 libsystem_pthread.dylib 0x98c8ffa3 pthread_cond_wait + 48

3 com.microsoft.net.coreclr 0x0803e3bd PAL_InitializeCoreCLR + 86573

4 com.microsoft.net.coreclr 0x08042fb3 PAL_InitializeCoreCLR + 106019

5 com.microsoft.net.coreclr 0x0803d357 PAL_InitializeCoreCLR + 82375

6 com.microsoft.net.coreclr 0x0803d8a5 PAL_InitializeCoreCLR + 83733

7 com.microsoft.net.coreclr 0x0832efc7 GetCLRRuntimeHost + 2468423

8 com.microsoft.net.coreclr 0x08037513 PAL_InitializeCoreCLR + 58243

9 com.microsoft.net.coreclr 0x0832ec64 GetCLRRuntimeHost + 2467556

10 com.microsoft.net.coreclr 0x0806e123 MetaDataGetDispenser + 122259

11 com.microsoft.net.coreclr 0x081bb12e GetCLRRuntimeHost + 945070

12 com.microsoft.net.coreclr 0x08035397 PAL_InitializeCoreCLR + 49671

13 libsystem_pthread.dylib 0x98c8b5fb _pthread_body + 144

14 libsystem_pthread.dylib 0x98c8b485 _pthread_start + 130

15 libsystem_pthread.dylib 0x98c90cf2 thread_start + 34



Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x0800b7e1 ecx: 0xbfffeeac edx: 0x90109952

edi: 0xa16801a8 esi: 0x00000006 ebp: 0xbfffeec8 esp: 0xbfffeeac

ss: 0x00000023 efl: 0x00000206 eip: 0x90109952 cs: 0x0000000b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0x08353010


Logical CPU: 0

Error Code: 0x00080148

Trap Number: 132





Binary Images:

0x1000 - 0x45fff +com.microsoft.silverlight (5.1 - 5.1.20913.0) <4838FF1F-1A59-0F54-FBC4-D8EDD2FE2AA4> /Library/Internet Plug-Ins/Silverlight.plugin/Contents/Resources/Silverlight Preferences.app/Contents/MacOS/Silverlight Preferences

0x68000 - 0x68ff7 libimckit.dylib (1) <03842CBB-8244-4694-CA73-30779898B49D> /usr/lib/libimckit.dylib

0x3ff7000 - 0x3ffbffd com.apple.audio.AppleHDAHALPlugIn (2.5.3 - 2.5.3fc1) <DAF7D11D-7AC8-38EA-AE89-903A9C59E1BB> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn

0x63f5000 - 0x642dff7 com.apple.QuickTimeFireWireDV.component (7.7.3 - 2826.0.1) <072578A6-7748-3B15-B15C-B96A523416D0> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV

0x6439000 - 0x6442ff7 com.apple.IOFWDVComponents (2.0.7 - 2.0.7) <2086FA82-ADBC-3BDD-A1F3-A8EA3B4E89E2> /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents

0x644d000 - 0x646eff7 com.apple.QuickTimeIIDCDigitizer (7.7.3 - 2826.0.1) <80DC7848-5A24-3A47-9EFD-5EFE384650E3> /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer

0x6475000 - 0x64c0ffc com.apple.QuickTimeUSBVDCDigitizer (2.9.3 - 2.9.3) <77CA8281-FB49-315A-9F51-1A449EBFE3B1> /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer

0x64e1000 - 0x64ecfff libGPUSupport.dylib (9.0.83) <DE01868A-9511-3FAD-897B-BB6BCB70B1AA> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib

0x7300000 - 0x7500ff2 com.apple.audio.units.Components (1.9 - 1.9) <303B5E17-B3F4-3E0A-935B-E83BA0866941> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

0x8000000 - 0x865dfab +com.microsoft.net.coreclr (5.1 - 5.1.20913.0) <20EBEDD1-97B5-04CB-6D30-CA240F1A4522> /Library/Internet Plug-Ins/Silverlight.plugin/Contents/MacOS/CoreCLR.bundle/Contents/MacOS/corecl r

0x40000000 - 0x4037afff com.apple.driver.AppleIntelHD3000GraphicsGLDriver (8.18.28 - 8.1.8) <680BB188-343D-3754-A587-226A69E22029> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsGLDriver

0x8fe6f000 - 0x8fea1417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld

0x900f2000 - 0x9010fff4 libsystem_kernel.dylib (2422.1.72) <C5641F6C-E271-380A-A656-AE4C04345602> /usr/lib/system/libsystem_kernel.dylib

0x90114000 - 0x90189ffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x9018a000 - 0x90221ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x90223000 - 0x9022cfff com.apple.DiskArbitration (2.6 - 2.6) <6379523D-3196-370C-AE4A-8EA586E36909> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x9022d000 - 0x9025effa libsystem_m.dylib (3047.16) <28E614E8-7802-3E84-960A-AD4721EF10F7> /usr/lib/system/libsystem_m.dylib

0x9025f000 - 0x90267fff liblaunch.dylib (842.1.4) <3798500D-4436-3AEB-B273-7F2428C33A4A> /usr/lib/system/liblaunch.dylib

0x902be000 - 0x90333ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x90334000 - 0x905ccfff com.apple.RawCamera.bundle (5.03 - 729) <61747488-E5EA-388D-886C-214FC4BAF1DD> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x905cd000 - 0x905d9ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib

0x905da000 - 0x9099fff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x909a0000 - 0x90c92ff8 com.apple.CoreImage (9.0.54) <D7BC3E53-EF5B-3A14-8808-8D45EE505B48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x90c93000 - 0x90ce9ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

0x91146000 - 0x91147fff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib

0x91148000 - 0x9114bfff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib

0x91152000 - 0x91179fff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x91194000 - 0x911e0ff7 libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib

0x911e1000 - 0x91229fff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

0x9122a000 - 0x9122affd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib

0x91659000 - 0x916b7ffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x916c1000 - 0x916e5fff libJPEG.dylib (1038) <212B0986-9227-397C-9493-BCB190EC020E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x916e6000 - 0x916ecffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib

0x91b2a000 - 0x91bd5fff libcrypto.0.9.7.dylib (106) <DA3D5F8E-5822-3D41-BC1C-FFE1CC9BB42B> /usr/lib/libcrypto.0.9.7.dylib

0x91bd6000 - 0x91bf2fff libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib

0x91bf3000 - 0x91c30ffb libGLImage.dylib (9.0.83) <FA15FEB5-54E4-313B-8E78-A2D2E6C88FE1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x91dc5000 - 0x91e88ff1 com.apple.CoreText (352.0 - 367.15) <746AD442-F7B4-3273-A36D-C7103D26F727> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

0x91e89000 - 0x91e92fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib

0x91e96000 - 0x91fecff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x92005000 - 0x92306ff7 com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <42E10BD1-995B-3FB4-8A6D-5FD071FB8BD1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x92307000 - 0x9230bfff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x9230c000 - 0x92352fff libcurl.4.dylib (78) <EC84399F-5EA8-321B-B122-99730CC557C8> /usr/lib/libcurl.4.dylib

0x92353000 - 0x9235effb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib

0x9235f000 - 0x92362ffb libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib

0x92363000 - 0x9243eff7 com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x92446000 - 0x92447ffa libsystem_sandbox.dylib (278.10) <F3C9C427-AF9F-3CE0-95FF-DC9ACA0B5760> /usr/lib/system/libsystem_sandbox.dylib

0x92448000 - 0x92463ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x92464000 - 0x9247fff6 libPng.dylib (1038) <F39168D4-ABEB-3C2D-A763-B9D3E1EF43BC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x924e7000 - 0x924f2fff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x924f3000 - 0x925e3ffb libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib

0x925e4000 - 0x925e5fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib

0x925e6000 - 0x92628fff libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x9262b000 - 0x92633fee libcldcpuengine.dylib (2.3.58) <713322D8-A643-3B9F-8194-9C4020D8A4D6> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib

0x92634000 - 0x9269dfff com.apple.datadetectorscore (5.0 - 354.0) <A5559FE6-7A00-383D-8665-C0D622409D85> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x92705000 - 0x9270bff7 com.apple.AOSNotification (1.7.0 - 760.3) <63F7E7F8-6FA3-38D3-9907-CDF360CA9354> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication

0x9270c000 - 0x9271bfff libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x9273b000 - 0x927c4fff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x927c5000 - 0x927c8ff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x927c9000 - 0x927d6ff7 com.apple.AppleFSCompression (56 - 1.0) <0C44B3E4-C4A7-3A65-9C1A-334CA3E35BDB> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

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0x99b4b000 - 0x99b59ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib

0x99c72000 - 0x99c79ffe com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

0x99c7a000 - 0x99c7efff libheimdal-asn1.dylib (323.12) <9EA2A221-301B-3B9A-BBF2-38134145B5A8> /usr/lib/libheimdal-asn1.dylib

0x99c7f000 - 0x99c84ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib

0x9ab35000 - 0x9ab49ff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x9ab4a000 - 0x9ab4dff9 com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

0x9ab4e000 - 0x9ab5cff3 com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x9ab5e000 - 0x9ac0affb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x9ac0b000 - 0x9ac0bffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x9ac0c000 - 0x9ad43ff3 com.apple.desktopservices (1.8 - 1.8) <4D853961-F911-3FE2-A7DF-3130EA1D8CEB> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x9ad44000 - 0x9ad72ff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

0x9ad73000 - 0x9ae71fff libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x9ae72000 - 0x9aff0ff8 libGLProgrammability.dylib (9.0.83) <268638DE-5A32-3352-9068-97244D06E43F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

0x9aff1000 - 0x9b042ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib

0x9b043000 - 0x9b046ffa libCGXType.A.dylib (599.7) <2738FF52-4B47-31AD-B7E5-412F6AFACC2A> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib

0x9b047000 - 0x9b04bffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x9b04c000 - 0x9b056fff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x9b057000 - 0x9b058ffd libunc.dylib (28) <22A126A1-DCFB-3BE5-A66B-C973F0A5D839> /usr/lib/system/libunc.dylib

0x9b059000 - 0x9b0eafff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

0x9b0eb000 - 0x9b0fdfff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib

0x9b69a000 - 0x9b69cffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x9b6bd000 - 0x9b6cbfff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib

0x9b6cc000 - 0x9b6ccfff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x9b6cd000 - 0x9b6efff5 libssl.0.9.7.dylib (106) <41C9B854-C23B-3855-868F-801CFFA1B981> /usr/lib/libssl.0.9.7.dylib

0x9b763000 - 0x9b7e3ff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x9b7e4000 - 0x9b8b1ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <91998CDF-3547-3183-A962-D9E981C14891> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x9b967000 - 0x9b96bff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib

0x9b96c000 - 0x9b970ffc com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x9b972000 - 0x9b972fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x9b973000 - 0x9b983ff7 libsasl2.2.dylib (170) <CA1C07F6-8E17-315E-AE49-AB696DDE6707> /usr/lib/libsasl2.2.dylib

0x9b984000 - 0x9b9b5ffd com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x9b9b6000 - 0x9bb62ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x9bb63000 - 0x9bc57fff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x9bc58000 - 0x9be5aff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x9be5b000 - 0x9be5fffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib

0x9be60000 - 0x9c18bff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x9c1bd000 - 0x9c3654af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 8590

thread_create: 1

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=172.6M resident=124.3M(72%) swapped_out_or_unallocated=48.3M(28%)

Writable regions: Total=91.1M written=3616K(4%) resident=20.6M(23%) swapped_out=0K(0%) unallocated=70.5M(77%)


REGION TYPE VIRTUAL

=========== =======

CG image 4K

CG shared images 140K

Kernel Alloc Once 4K

MALLOC 62.1M

MALLOC (admin) 64K

Memory Tag 242 12K

Memory Tag 249 156K

Stack 67.6M

VM_ALLOCATE 49.3M

__DATA 15.5M

__IMAGE 528K

__IMPORT 12K

__LINKEDIT 44.9M

__OBJC 1832K

__PAGEZERO 4K

__TEXT 127.8M

__UNICODE 544K

mapped file 145.8M

shared memory 4K

=========== =======

TOTAL 516.2M





System Profile:

Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545032B9A302, 320,07 GB

Serial ATA Device: OPTIARC DVD RW AD-5970H

USB Device: Hub

USB Device: IR Receiver

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 2, 2014 10:21 AM

Reply
8 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,535 points

Mar 2, 2014 3:14 PM in response to lennywnl

You installed the "Genieo" search-hijacking rootkit There is an uninstaller, but as the developer is dishonest, you can't use it. I suggest the tedious procedure below to disable Genieo.

Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.

Triple-click anywhere in the line below on this page to select it:

/etc/launchd.conf

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.

If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

A folder may open with a file selected, or the file may not exist, in which case you'll get a message that it can't be found. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password. Then restart, empty the Trash, and continue as below.

IMPORTANT: If the launchd.conf file exists, you must move it to the Trash and restart before continuing. Otherwise the system may become unbootable. In that case, restore from your backup and start over. That's how badly Genieo has sabotaged your system. If you're not completely sure you can complete this step, stop here and ask for guidance.

Once you have trashed the launchd.conf file and restarted, or verified that the file doesn't exist, quit the Genieo application, if it's running. Force quit if necessary.

Move each of these items to the Trash in the same way as above:

/Applications/Genieo.app
/Applications/Uninstall Genieo.app
/Library/Frameworks/GenieoExtra.framework
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
  
 
    

     
  
   /usr/lib/libgenkitsa.dylib
   
  
     
/usr/lib/libimckit.dylib
   
  
     
/usr/lib/libimckitsa.dylib

There's no need to restart after each one. Again, some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

Restart and empty the Trash. Don't try to empty the Trash until you have restarted.

Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Extensions

Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you can remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix" or any other video-streaming service that uses it.

This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site.

Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.

Reply
User profile for user: davesnewlion
davesnewlion
User level: Level 1
39 points

Apr 17, 2014 6:42 PM in response to davesnewlion

I am still not able to use Netflix with Silverlight. Last night Netflix support were asking me to turn sandbox off. I do not believe that is a good idea at all even though I am certain that in my research I read that Apple allowed Silverlight but only if it was Sandboxed. I am at the end of mu netflix contract so it doesn't matter if they can not fix it. I am just glad that I do not have this Genieo" search-hijacking rootkit. (knock on wood)

Reply
User profile for user: Elaine Morrison
Elaine Morrison
User level: Level 1
13 points

Jul 25, 2014 9:25 AM in response to davesnewlion

Thanks to all Mac people everywhere who helped me with my silverlight woes last night. It turns out the brain surgeon of a site I was using for network practice tests was doing site repair (!!!) and didn't post a sign. After being prompted to upgrade silverlight (don't do that if it's working, just save the dmg if you want it later) I read about 5 crashing, which it also did with me, going black. So after deinstalling every silverlight piece which there weren't a lot of (everything has the name silverlight, plus there's play ready, and maybe wpfe) but it was still a pain since I didn't know the hidden files until a lot of reading I could only reinstall a lower grade 4 from what I had. Then I upgraded 4 incrementally b/c it still didn't work (b/c the site was down, of course, and was accessing me half way...nice, way to throw me off), but couldn't find the latest one which ran. It was in my time capsule but I was loathed to revert back the entire computer...out of fear. I tried opening the website account on a local Win7 since it was made for that anyway and it still broke. I suspected the account and lo and behold it was them!


But the moral of the story is that for Silverlight and Flash don't upgrade to your Mac if it runs. Save dmg files old and new to upgrade if you can't run or to revert back. Or, upgrade (I don't want to give hackers a free ride by posting this) and be prepared to revert back. And time capsule. I do by hand b/c it's sticky with the external drivers.


I went to the list of all Silverlight versions and the one I wanted had a broken link. Why? Many of us rely on archived versions of free software and browsers to keep our systems working. I saw your Genio too in my travails. I was tempted several times, but I don't think it was even giving the Silverlight it advertised. The version didn't come up on the installation guide and I had to force it and trash it so it would stop.

Reply

Silverlight/Netflix mac problem

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