HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes
rickmongeau
Level 1 (0 points)

Q: I have redeemptions in my account but when I go to download music the only options given are the purchase price or gift it.  How do I apply the redemption?

I have redeemptions in my account but when I go to download music the only options given are the purchase price or gift it. How do I apply the redemption?

iPod classic

Posted on Mar 2, 2014 11:54 AM

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rickmongeau

Q: I have redeemptions in my account but when I go to download music the only options given are the purchase price or gift it.  ... more

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  • by ed2345,

    ed2345 ed2345 Mar 2, 2014 3:29 PM in response to rickmongeau
    Level 7 (24,724 points)
    Mar 2, 2014 3:29 PM in response to rickmongeau

    If you want to buy it, click the Purchase Price!

  • by benjamin8161,

    benjamin8161 benjamin8161 Mar 4, 2015 11:43 PM in response to ed2345
    Level 1 (0 points)
    Mar 4, 2015 11:43 PM in response to ed2345

    Sorry but recently i did not know that. I got a Itunes gift card for my birthday a while back. Recently I tried to buy a song on Itunes. I went to the Gift Card redemption page. Redeemed my gift card, I typed in the song i wanted to buy in the Itunes search window. I THEN pressed the "purchase price" and it brought me to another page that said "Edit Your Payment Information" AND it only let me select the following cards "Visa, Mastercard, American Express, Discover, Paypal, Or None. Then it says "Card #, ect". Below THAT it says "To Redeem a Card Click Here" So I click it and then it prompts me to enter the code on the back of my "Itunes" Gift card. So I do it; it THEN says "This Code Has Already Been Redeemed". It does not make sense. Keep in mind i have authorized my account. Help please

  • by ed2345,

    ed2345 ed2345 Mar 5, 2015 2:20 PM in response to benjamin8161
    Level 7 (24,724 points)
    Mar 5, 2015 2:20 PM in response to benjamin8161

    After you redeemed the card, did it show up as a credit balance on your account?

  • by benjamin8161,

    benjamin8161 benjamin8161 Mar 6, 2015 9:03 AM in response to ed2345
    Level 1 (0 points)
    Mar 6, 2015 9:03 AM in response to ed2345

    yes it did, it showed it credited my account $15.00

  • by PurpleKushGuy420,

    PurpleKushGuy420 PurpleKushGuy420 Mar 6, 2015 10:55 AM in response to benjamin8161
    Level 1 (0 points)
    Mar 6, 2015 10:55 AM in response to benjamin8161

    Same exact issue here! Mom gifted me $10 to buy a pressure cooker cookbook for $7. I redeemed the card and show a $10 credit. But I get redirected to update my credit card info. Simply can't use my credit! FRUSTRATED AS **** right now!

  • by benjamin8161,

    benjamin8161 benjamin8161 Apr 10, 2015 8:45 AM in response to rickmongeau
    Level 1 (0 points)
    Apr 10, 2015 8:45 AM in response to rickmongeau

    is anybody willing to help me out here ? me & other people have the same issue.... come on guys, its been almost 2 1/2 months now... !!!

  • by King_Penguin,

    King_Penguin King_Penguin Apr 10, 2015 8:58 AM in response to benjamin8161
    Level 10 (132,955 points)
    iTunes
    Apr 10, 2015 8:58 AM in response to benjamin8161

    What do you see on the screen when trying to buy something, what messages do you get, and is this the first time that you've tried to buy something ? Asking for credit card details is a way of confirming that you have a valid billing address in that country - and unless you used the instructions on this page when creating the account then card details will be asked for before the account can be used to download anything : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…

     

    As long as you are buying content for yourself (i.e. you aren't trying to gift something) then your balance should automatically be used for the purchase (unless it doesn't cover the item's price plus any applicable taxes), and after entering your card's details you should be able to remove them.