HT201363: About Apple ID security questions
Learn about About Apple ID security questions
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Helpful answers
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Mar 5, 2014 1:07 PM in response to mirela11by braden85,Hi mirela11!
I have an article for you that can help you address this error code in iTunes:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden
