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sandy238

Q: When my computer goes into sleep mode and i log back into my computer i get an error unable to back up drive?

I am using a backup ddrive called My Passport with Time Machine. Once the computer goes into sleep mode i get an error "Time Machine couldn't complete the backup to my backup drive. I have to unplug the backup drive from the USB port and plug it back in to get it to work. Do i have it set up wrong? or is it the cable? I don't know.

 

     Thank You,

     Sandy

iMac (21.5-inch Mid 2011), Mac OS X (10.7.4)

Posted on Mar 2, 2014 8:00 PM

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Q: When my computer goes into sleep mode and i log back into my computer i get an error unable to back up drive?

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  • Helpful answers

  • by Philly_Phan,Helpful

    Philly_Phan Philly_Phan Mar 2, 2014 8:04 PM in response to sandy238
    Level 6 (13,576 points)
    iPhone
    Mar 2, 2014 8:04 PM in response to sandy238

    That sounds vaguely familiar.  In my case, I ignored it and learned that the backup woujld be completed eventually.  Open your TM drive and see if the appropriate backups are there.

  • by sandy238,

    sandy238 sandy238 Mar 2, 2014 8:14 PM in response to Philly_Phan
    Level 1 (0 points)
    Mar 2, 2014 8:14 PM in response to Philly_Phan

    Thank You and yes it is in my Time Machine and it is doing backups. But for some reason I have to eject disk and unplug the drive and plug it back in to get it to work. Something else is wrong I think. Should the Time Machine be doing a backup in sleep mode?

     

         Thank You,

         Sandy

  • by Philly_Phan,Helpful

    Philly_Phan Philly_Phan Mar 3, 2014 11:40 AM in response to sandy238
    Level 6 (13,576 points)
    iPhone
    Mar 3, 2014 11:40 AM in response to sandy238

    sandy238 wrote:

     

    Should the Time Machine be doing a backup in sleep mode?

    I don't believe so but I'm not sure.  I never paid attention.

     

     

    sandy238 wrote:

     

    But for some reason I have to eject disk and unplug the drive and plug it back in to get it to work.

    If you ignore the message and do NOT take the above steps, will it back up eventually?

  • by sandy238,

    sandy238 sandy238 Mar 3, 2014 8:13 PM in response to Philly_Phan
    Level 1 (0 points)
    Mar 3, 2014 8:13 PM in response to Philly_Phan

    Thank you for the advise. I will open my back up drive and ignore the message and see what happens.

     

    Thank You,

     

    Sandy

  • by PeterCocoa,

    PeterCocoa PeterCocoa Mar 26, 2014 4:50 AM in response to sandy238
    Level 1 (0 points)
    Mar 26, 2014 4:50 AM in response to sandy238

    I have the same problem here. Always back-ed up with Time Machine (OSX 10.9 Mavericks) to Western Digital drives. MyBooks, MyPassport 1TB (USB 3.0), all works fine. Time Machine is actually doing back-ups overnight. Since I got this new 2TB MyPassport Ultra USB 3.0 it's working perfect during days, but every morning when I wake up the MacBook from sleep, I get this annoying error:

     

    Time Machine couldn’t complete the backup to “MyPassportUltra”.

    Unable to complete backup. An error occurred while creating the backup folder.

     

    Latest successful backup: Today, 02:27 am

     

    I'm also not able to write anything to that drive, or unmount it. It stil shows up in Finder, and I'm able to read all the data perfectly fine. When I do a Disk Utility Verify Disk directly after, I get this:

    Checking volume

    disk3s2: Scan for Volume Headers

    Invalid Volume Header @ 0: I/O error

    Invalid Volume Header @ 2000021315072: I/O error

    disk3s2 is not a CoreStorage volume

    Error: This disk needs to be repaired. Click Repair Disk.

     

    I don't click Repair Disk, as this will probably screw up my partition. Instead, I have to unplug the USB cable (which is bad for the drive, there's no time to park the drive's heads) and plug it in again. After clicking Backup Now, Time Machine immediately starts backing up, and the drive works fine the rest of the day.

     

    I contacted WD Support, and they are sending me a booster USB cable. As System Information reports, the drive receives enough power though:

     

    Current Available (mA):          900

    Current Required (mA):          224

     

    Unfortunately there's no firmware update for this drive, which will probably fix this. See this topic: https://discussions.apple.com/thread/4196704.

  • by sandy238,

    sandy238 sandy238 Mar 26, 2014 8:04 PM in response to sandy238
    Level 1 (0 points)
    Mar 26, 2014 8:04 PM in response to sandy238

    Thank you PeterCocoa, Yes this is my problem and I have 2 open case numbers with WD. They tell me my cable is on the way, but has not showed up yet. I don't understand the problem or why it's been 3 weeks and i still have not received it in the mail. I will call again Saturday and try and get an update on the cable. Thank you again for a real answer to the problem. When i get the cable and install it i will post how it works.

     

     

         Thank You,

         Sandy238

  • by PeterCocoa,

    PeterCocoa PeterCocoa Mar 27, 2014 2:01 AM in response to sandy238
    Level 1 (0 points)
    Mar 27, 2014 2:01 AM in response to sandy238

    You have to stay on them; their first line support is not really helpful. See if you can escalate this to 2nd line support! Last week I even had a guy who didn't know the difference between a big sector and small sector size harddrive. I mean, seriously

     

    I hope to receive the booster cable today. What MyPassport type / size do you have exactly?

  • by sandy238,

    sandy238 sandy238 Mar 27, 2014 8:18 PM in response to PeterCocoa
    Level 1 (0 points)
    Mar 27, 2014 8:18 PM in response to PeterCocoa

    Thanks for the advise about the cable. I looked in the mail again today and no cable. Very sad. I will try the 2nd line support like you said and see what happens. My back up drive is called "My Passport" 1T. When it works is does a good job of backing up. But if i keep unpluging it all the time it will freeze up. We can't be the only people with this problem. WD must be getting calls all the time about this problem.

        

         Thank you again and i will keep you posted on my progress.

     

         Sandy238

  • by 诸葛Marx,

    诸葛Marx 诸葛Marx Mar 8, 2015 10:20 PM in response to PeterCocoa
    Level 1 (0 points)
    Mar 8, 2015 10:20 PM in response to PeterCocoa

    I've met the same problem recently. Every backup is OK as if I'm using the PC, but if it went to sleep ,then the backup is broken.

    Things can't get better before I reconnet My backup disk.

    As sandy238 said it might hurt the HD.

    My HD is From Seagate although.