13 Replies Latest reply: Mar 19, 2015 1:48 PM by ekkoch
Jing You Level 1 Level 1 (35 points)

Hello,

 

My Macbook pro keeps crashing even while on light surfing, keeps on getting this report, anybody know whats the main issue?

 

Anonymous UUID:       97D9402B-51D6-0DA2-C0B6-B5EED329EB38

 

 

Mon Mar  3 13:29:51 2014

panic(cpu 2 caller 0xffffff7fa1bf5fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff813870d000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff810fa7aea0 : 0xffffff801f822fa9

0xffffff810fa7af20 : 0xffffff7fa1bf5fb0

0xffffff810fa7aff0 : 0xffffff7fa0376eab

0xffffff810fa7b0b0 : 0xffffff7fa044049a

0xffffff810fa7b0f0 : 0xffffff7fa044050a

0xffffff810fa7b160 : 0xffffff7fa06bf056

0xffffff810fa7b290 : 0xffffff7fa0463b39

0xffffff810fa7b2b0 : 0xffffff7fa037d8fd

0xffffff810fa7b360 : 0xffffff7fa037b408

0xffffff810fa7b560 : 0xffffff7fa037cd57

0xffffff810fa7b630 : 0xffffff7fa12453df

0xffffff810fa7b700 : 0xffffff7fa126f7b3

0xffffff810fa7b780 : 0xffffff7fa1257ae0

0xffffff810fa7b7e0 : 0xffffff7fa12583da

0xffffff810fa7b830 : 0xffffff7fa1258754

0xffffff810fa7b8a0 : 0xffffff7fa1258fc8

0xffffff810fa7b8e0 : 0xffffff7fa1225fea

0xffffff810fa7ba60 : 0xffffff7fa1255940

0xffffff810fa7bb20 : 0xffffff7fa1224ad9

0xffffff810fa7bb70 : 0xffffff801fccc7b6

0xffffff810fa7bb90 : 0xffffff801fccddb1

0xffffff810fa7bbf0 : 0xffffff801fccb81f

0xffffff810fa7bd40 : 0xffffff801f8b6558

0xffffff810fa7be50 : 0xffffff801f826bf1

0xffffff810fa7be80 : 0xffffff801f8139f5

0xffffff810fa7bef0 : 0xffffff801f81e043

0xffffff810fa7bf70 : 0xffffff801f8c976d

0xffffff810fa7bfb0 : 0xffffff801f8f3b46

      Kernel Extensions in backtrace:

         com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7fa0327000->0xffffff7fa058ffff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9febb000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7fa0317000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fa02d4000

         com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7fa1be8000->0xffffff7fa1bfafff

            dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7fa1be0000

            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa0128000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9febb000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fa02d4000

            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa1be3000

         com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7fa059a000->0xffffff7fa0843fff

            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7fa0327000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9febb000

         com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7fa 1213000->0xffffff7fa12ddfff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f9febb000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7fa0317000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7fa02d4000

            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7fa0327000

 

 

BSD process name corresponding to current thread: WindowServer

 

 

Mac OS version:

13C64

 

 

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide:     0x000000001f600000

Kernel text base: 0xffffff801f800000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

 

System uptime in nanoseconds: 12143540391923

last loaded kext at 12037683551615: com.apple.driver.AppleUSBCDC          4.2.1b5 (addr 0xffffff7fa1de7000, size 20480)

last unloaded kext at 9562008319991: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7fa1dcc000, size 32768)

loaded kexts:

com.rogueamoeba.InstantOn          6.0.2

com.razer.orochi.driver          2.0

org.virtualbox.kext.VBoxNetAdp          4.3.2

org.virtualbox.kext.VBoxNetFlt          4.3.2

org.virtualbox.kext.VBoxUSB          4.3.2

org.virtualbox.kext.VBoxDrv          4.3.2

com.paragon-software.filesystems.ntfs          263.1.11

com.ManyCamLLC.videodevice.driver          2.0.10

com.logmein.driver.LogMeInSoundDriver          1.0.3

com.apple.driver.AppleUSBCDC          4.2.1b5

com.apple.driver.AppleIntelMCEReporter          104

com.apple.nke.pptp          1.9

com.apple.filesystems.smbfs          2.0.1

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AGPM          100.14.15

com.apple.iokit.IOBluetoothSerialManager          4.2.3f10

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleMikeyDriver          2.6.0f1

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHDA          2.6.0f1

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleLPC          1.7.0

com.apple.GeForceTesla          8.2.4

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleMuxControl          3.4.35

com.apple.driver.AppleIntelHDGraphics          8.2.4

com.apple.driver.AppleIntelHDGraphicsFB          8.2.4

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.SMCMotionSensor          3.0.4d1

com.apple.driver.AppleUSBTCButtons          240.2

com.apple.driver.AppleUSBTCKeyboard          240.2

com.apple.driver.AppleUSBCardReader          3.4.1

com.apple.driver.AppleIRController          325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.iokit.SCSITaskUserClient          3.6.6

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.5.1

com.apple.driver.AppleUSBHub          666.4.0

com.apple.driver.AppleAHCIPort          3.0.0

com.apple.driver.AirPort.Brcm4331          700.20.22

com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.driver.AppleUSBEHCI          660.4.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.1

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

com.apple.nke.ppp          1.9

com.apple.kext.triggers          1.0

com.apple.AppleGraphicsDeviceControl          3.4.35

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.6.0f1

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOVideoFamily          1.2.1

com.apple.iokit.IOStreamFamily          1.1.0

com.apple.iokit.IOAudioFamily          1.9.5fc2

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOSurface          91

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4

com.apple.driver.AppleHDAController          2.6.0f1

com.apple.iokit.IOHDAFamily          2.6.0f1

com.apple.iokit.IOBluetoothFamily          4.2.3f10

com.apple.driver.AppleGraphicsControl          3.4.35

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.nvidia.classic.NVDAResmanTesla          8.2.4

com.apple.iokit.IONDRVSupport          2.4.1

com.apple.iokit.IOGraphicsFamily          2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10

com.apple.iokit.IOFireWireIP          2.2.6

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.7.0d10

com.apple.driver.AppleSMC          3.1.8

com.apple.driver.AppleUSBMultitouch          240.9

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOUSBHIDDriver          660.4.0

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6

com.apple.iokit.IOUSBUserClient          660.4.2

com.apple.iokit.IOAHCIFamily          2.6.5

com.apple.iokit.IO80211Family          630.35

com.apple.iokit.IOEthernetAVBController          1.0.3b4

com.apple.driver.mDNSOffloadUserClient          1.0.1b5

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBFamily          675.4.0

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.11

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          23

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.9

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.pthread          1

com.apple.kec.corecrypto          1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: SAMSUNG SSD PB22-JS3 FDE 2.5" 256GB, 256.06 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: Hub

USB Device: Built-in iSight

USB Device: IR Receiver

USB Device: Hub

USB Device: Razer Orochi

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

Thunderbolt Bus:


Macbook Pro 15", Mac OS X (10.6.3), Core i7 @ 2.66GHZ
  • Melophage Level 5 Level 5 (7,130 points)

    Jing You,

     

    some 15-inch Mid 2010 MacBook Pro models are known to have defects in their NVIDIA GPU. Since you’re getting GPU panics, yours might be one of them. Apple had a gratis servicing program for the defect that lasted for three years from the date of purchase; they still offer the servicing program, but it is no longer guaranteed to be gratis.

  • Jing You Level 1 Level 1 (35 points)

    Hi,

     

    Thanks for the reply, chat with apple support, will follow through in the weeks to come, & will update my status of this issue in the weeks to come.

     

     

    Chat Transcript

     

    Monday, March 3, 2014 02:24 PM
    Duration: 13 minutes 38 seconds

    Chris:
    Thanks for contacting CPU. My name is Chris. Please give me a moment to look over your information.

    Chris:
    Hi Jing You. How are you today?

    Jing You:
    hello

    Chris:
    I see from the case that there is a graphics processor issue. Is that correct?

    Jing You:
    i had posted my problem on apple support forums

    Jing You:
    https://discussions.apple.com/message/25048300?ac_cid=op123456#25048300

    Jing You:
    i also had attached a crash log in there

    Jing You:
    in reference to: https://support.apple.com/kb/TS4088

    Chris:
    Those forums aren’t actively checked by AppleCare. Give me just a moment to take a quick look.

    Chris:
    I see the GPU log on your forum post. This would fall under TS4088. What we will need to do is have the computer evaluated and serviced by an Apple Store or an Apple Authorized Service Provider.

    Chris:
    I can look up the nearest stores and service providers to you. What is your zip code?

    Jing You:
    i am in singapore

    Jing You:
    however i do not want to pay $$

    Chris:
    Oh I see.

    Chris:
    I can look up the nearest Apple Authorized Service Providers in Singapore for you. Where are you located in Singapore?

    Jing You:
    I know the nearest is at wheel lock place, i had my apple stuff repaired there before

    Chris:
    Great!

    Chris:
    For this issue they will run a diagnostic on the computer before making the final decision about whether the computer qualifies for repair or not and let you know whether the computer qualifies. If it does, then you won’t have to pay for a repair.

    Jing You:
    thank you so much, so how do i let them know regarding this situation we had so far discussed?

    Chris:
    You can provide them with your case number for this issue which is 583444540. You can also reference the support article ID which is TS4088.

    Chris:
    I will be emailing you a transcript of our chat after it ends you can also show the Apple Authorized Service Provider.

    Jing You:
    what if they state that my macbook pro is way out of warranty period ?

    Chris:
    If the diagnostics determine the computer qualifies for repair it will be repaired even though the hardware warranty has expired.

    Jing You:
    okay sweet, can you please email this transcript to me so that next week or the week after next i will drop by to show it to the service personnels

    Chris:
    Absolutely! You will receive the transcript by email after our chat ends.

    Jing You:
    okay thank you good day!

    Chris:
    Jing You, after looking into the issue together we determined our best route is to visit an Apple Authorized Service Provider. We're confident the issue will be resolved after this step is completed. Are you okay with the resolution we’ve come to?

    Jing You:
    yes =)

    Chris:
    It's been a pleasure to help you today. When you are ready to end the chat, please click on "End Chat" at the bottom of the window. Thank you for choosing Apple and have a great day!

  • Lamas_Pinheiro Level 1 Level 1 (0 points)

    I have the same problem... with a i7 Mid 2010 MacBook Pro

    Did you fix your macbook?

    Was it free?

  • Jing You Level 1 Level 1 (35 points)

    I will be sending my MBP in this week most likely... do check back here as i will update it =)

  • Lamas_Pinheiro Level 1 Level 1 (0 points)

    Did you solve your problem?

  • Jing You Level 1 Level 1 (35 points)

    Yes my problem was solved, however after a long conversation with the tech and customer rep guys.

     

    In short here is what happen:

    1. Chat with Apple support
    2. Went down for diagonistic, confirmed MBP 2010 aligns with the known issue TS4088. The apple service center was unable to order mainboard replacement as it was way out of warranty. It was returned to me.
    3. Chat & received call from Apple support, lasted an hour. Tech guy --> Supervisor ---> Another guy ---> Customer Rep. Finally Customer Rep agreed to replace my mainboard as a one time exception.
    4. Sent my MBP 2010 back to apple service center. Done!
  • Lamas_Pinheiro Level 1 Level 1 (0 points)

    When did you buy you MBP 2010?

    I mean, did you MPB passed three years from date of purchase?

     

    Thank you for your help.

  • nbar Level 5 Level 5 (6,955 points)

    The kernel panic indicates that your GPU has failed. This is a known issue for your machine. Your model is subject to a replacement program for the logicboard due to a defective GPU. It lasts 3 years from the date of purchase. If this is already expired, Apple may or may not still replace your logicboard. It is ultimately at the discretion of the store manager. If you don't qualify, your other option would be a flat rate repair, for ~$300, which Apple will repair anything wrong with the machine for this fee. See the user tip and support article below:

     

     

    MacBook Pro 15" Mid 2010 owners: Apple Support Communities

    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss ...

  • Jing You Level 1 Level 1 (35 points)

    According to my chat support:

    //

     

    Brian:

    I do see where we were previously contacting concerning coverage on the Macbook. The Macbook is currently 1081 days outside of warranty, and beyond the 3 year coverage period for the issue noted here: Intermittent Black Screen

     

    //

     

    The repair fee would cost way more than $300. The logic board replacement also includes an replacment on the CPU & GPU as it is soldered onto the logic board by default.

  • Jing You Level 1 Level 1 (35 points)

    Hello,

     

    Its been about 2 weeks since apple service center replaced my logic board (which includes a new or refubrished cpu & gpu), my macbook pro 2010 has not crash or shown any forms of performance issues.

     

    Furthermore, with "macs fan control", previously some mac productivity, editing apps, games & even safari flash contents, the cpu heat averages 85°C, & had shown signs of thermal throttling. Now it averages at 70°C for the same performance load, and has not shown any signs of thermal throttling!

     

    I'm so with happy apple customer service reps for taking care of us even though it was out of warranty!

  • alexof25th Level 1 Level 1 (0 points)

    Ok I had this problem only when I loaded Maverick onto my mid 2010 2.66 laptop with 8gb of ram and 1tb ssd. I thought it was a glitch in the os at first. But after reformatting my hard drive and putting lion on it still happened. So I'm a combat wounded soldier and I go to school so I bought a new iMac. Looked and found out about the recall. I bought this macbook brand new for over 2k and after the genius  bar said it would be over 500 to fix because I was a year late on the free fix, I called apple talked to their customer relations department. I had them see how many Apple devices I habe bought in the last 6 years including the new iMac and tell them I buy from them because of quality and I feel like I had one pulled over on me with this since I knew nothing of the recall. And I said I'll take back my IMAC and buy a pc from now on. They ended up fixing my laptop and thanked me for being loyal to their brand and I should have my laptop back tomorrow morning by fed ex.

  • Richard AH UK Level 1 Level 1 (0 points)

    I think there is a solution - I applied this today after suffering the regular OSX crash and GPU panic on my mid-2010 15" MacBook Pro ever since upgrading from Mountain Lion to Mavericks. Apple introduced Memory Compression in order to make more memory available to the apps currently in use. Switching this off seems to have the effect of speeding up older Macs that have been struggling to run memory-hungry apps since upgrading OSX version and also seems to cure the GPU panic crashes. To disable memory compression open Terminal and run this command:

     

    sudo nvram boot-args="vm_compressor=1"

     

    You will be promoted to enter your system password. No further response will be received, all you need to do is reboot and cross your fingers!

  • ekkoch Level 1 Level 1 (0 points)

    I have been following this issue for about a year now, ever since I foolishly upgraded my OS from Snow Leopard. Unfortunately I do not believe that all of the information give by apple is entirely correct, and the "fixes" associated with gfxcard are a very weak band-aide.

     

    I have found evidence that it is not a hardware problem as apple states, but a software problem. A bug introduced by upgrading from Snow Leopard. My evidence is that I have completely remove OSX from my MacBook Pro 15 in. and installed Ubuntu. I have had no such GPU panics, it can run both the intel GPU and the Nvidia GPU and NO crashes. I admit that this may not be the ideal solution as Linux is not for everyone, but neither is paying $500 + to fix it or $3500 + to replace the MacBook.

     

    I think Apple needs to value its customers a bit more and fix their bug, otherwise they will begin to see a large portion of the academic community slowly migrate back to Linux platforms.