I can't log out from my previous iCloud account...

Question

I can't log out from my previous iCloud account...

Hey everyone,

I've been stuck with this problem since I changed my email adress of my apple ID since my previous email adress is shut down.

Now that I have changed it, my macbook is asking me to log into icloud with my apple ID, but with my old e-mail adress, which does not exist anymore.

I can't change my e-mail to my new one unless I log out of icloud which I tried, but it says that I have to turn off all the icloud applications on my mac before it can log out. But this is not possible since I can not log into my old icloud account (the one with my shut down email adress)

Does anyone know how to solve this problem?

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Mar 3, 2014 12:05 AM

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Answer 1

Csound1

Level 9

59,973 points

Mar 3, 2014 7:09 AM in response to cse.hendrikse

Start with exact error messages please.

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Answer 2

Mar 3, 2014 8:13 AM in response to Csound1

what do you mean?

I go to

settings > icloud > log out

Then it says that I have to turn off all my icloud applications and try again later, but I can't turn them off, because it is my previous email adress and I have to fill in my password for that, which is changed as I changed my email adress.

So I can't log out from my old email and I can't log in with the new one.

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Answer 3

Csound1

Level 9

59,973 points

Mar 3, 2014 8:17 AM in response to cse.hendrikse

Do you have 'Find My Mac' enabled?

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Answer 4

Mar 3, 2014 8:23 AM in response to Csound1

No, the only thing that is still enabled are the keychains. If I try to log out a screen pops up with: Do you want to save a copy of your safari-passwords and creditcard details on this mac?

with the options: -Delete from Mac

-cancel

-Save on this Mac

I've tried all the options, but none of them results to logging out of my old account.

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Answer 5

Csound1

Level 9

59,973 points

Mar 3, 2014 8:36 AM in response to cse.hendrikse

Your story keeps changing, first you could not logout because you forgot your old password, now it is something else and I am tired of trying to keep up.

Take a screenshot of the iCloud preferences panel and post it here, obscure any personal info (name and email address)

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Answer 6

Mar 3, 2014 8:47 AM in response to Csound1

I never said anything about forgetting my password, I didn't. I just can't use my password to log out, because the email adress is changed.

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Answer 7

Csound1

Level 9

59,973 points

Mar 3, 2014 8:53 AM in response to cse.hendrikse

Use the old credentials, previous email address and password.

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Answer 8

Mar 3, 2014 8:55 AM in response to Csound1

Unfortunatly it does not work 😟 It says that my password is invalid.

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Answer 9

Csound1

Level 9

59,973 points

Mar 3, 2014 8:58 AM in response to cse.hendrikse

Then take it to an Apple Store and have them sign out for you.

It does not matter whether the email address works, it's just a text string, a login ID that's all. And as you seem not be able to come up with the matching password you'll need to involve Apple.

Have you tried resetting the password? (iforgot.apple.com)

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Answer 10

Mar 3, 2014 9:09 AM in response to Csound1

Yes I tried that, 2 options:

- e-mail verification (which I can't choose because the email is shut down)

- Answering security questions. But I can't get through the screen where I have to fill in my date of birth. It says that the verification data that I gave are not the same as the data in their file. Verify your personal data and try again.

I will go to the apple store, thank you for the advise 🙂

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Answer 11

Csound1

Level 9

59,973 points

Mar 3, 2014 9:19 AM in response to cse.hendrikse

You're welcome.

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