my macbook pro's trackpad is cracked and popping out, help needed URGENT!

My Mac is about 2 years old, never used outdoors, treated like a baby, but a couple of days ago, I opened the pc and shocked to find the trackpad cracked across! It has apparently happened spontaneously as I never use the trackpad and prefer the mouse.

I'm convinced it is a manufacturing defect, but as it happened outside the warranty period, I don't know what Apple Support will say.

Hi,

I must say that Apple was initially very unhelpful. They claim that my Mac was manufactured in 2012 and hence is an 'antique' and therefore they have withdrawn all support for this model. Consequent to this pretty unreasonable policy, they do not supply the requisite inventory of parts to your service centre and one is expected to just discard an otherwise perfectly good machine that was maimed by its own technically unreliable battery. Such a policy is quite the best example of an unfair trade practice and an environment disaster that one could encounter, but a customer has little or no options.

I have spoken to the local Apple office and interacted intensely with them to locate some old stock of the battery and the trackpad and get them replaced. Despite the damage occurring due to Apple's own component failure, they have refused to bear any financial burden and I have to pay a small fortune to get the repairs effected.

After this experience of poor business ethic and unreasonable financial risk, I have decided that this will be my last Mac. In the past, Apple stood apart for providing faster and more reliable machines, with a no-questions-asked support policy. Now, after owning another Windows10 PC, I find that faster and definitely more user friendly, less expensive and offering better after market support.

Since about 2008 with the introduction of the aluminum Unibody MacBook Pro, the trackpads have been made of glass.

If the battery expands, it may put pressure on the underside of the trackpad. This sometimes causes the trackpad to malfunction. Do not ignore this problem. If the battery bursts, it could catch fire.

Like a car, the value of a used computer goes down with age. By the time Apple stops providing parts, those same parts become plentiful and cheap on the secondary market -- salvaged from computers that died from different causes than the one yours is suffering from.

The logical answer to your problems is that your battery has expanded and that is what's making your trackpad is now 'cracked.'

Your only solution would be to take your machine to your local Apple Store or an AASP and have the battery and trackpad replaced. Hopefully, that's all the damage that the swollen battery caused.

Clinton

You'll have to pay for the repair. Even if you were still under warranty, Apple would look at the "Replace Immediately" as an indication that you've not been paying attention to your battery.

It's quite common on some models for a battery to swell and cause problems with the trackpad - I've just never heard of a battery bulging so much that it 'cracks' the trackpad: the usual symptoms are that the trackpad moves around randomly or simply doesn't respond at all.

Sorry,

Clinton

did u ever replace it? if so how much did it cost? I am having a similar issue but no cracking yet, I would like to know how much this kind of repair is before I have to drive 3 hours to my nearest apple store. Thanks!

Mine is older than yours but has done the same. I just wondering if you have found a solution yet?

It looks exactly like mine. Same exact crack? (just happened today while out)

Mine did this today! Busted out the whole casing of my laptop. No battery warnings or anything last time I used it!