ZMendoza
Level 1 (0 points)

Q: I have an Iphone 5s and my wifi will not work....I have rebooted my phone but it still will not work.Can Apple fix this problem?

My phone is an Iphone 5S and my Wifi doesnt want to work....Is there anything that Aplle can do?  I am not under warranty. How much would it cost me?

Posted on Mar 3, 2014 7:22 AM

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ZMendoza

Q: I have an Iphone 5s and my wifi will not work....I have rebooted my phone but it still will not work.Can Apple fix this problem?

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  • by matt00,

    matt00 Mar 5, 2014 9:00 AM in response to ZMendoza
    Level 5 (4,015 points)
    Mar 5, 2014 9:00 AM in response to ZMendoza

    Hey ZMendoza,

     

     

    Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your iPhone 5s. The following resource may help to resolve your issue:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed,follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network.

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    Be sure to check out the article for more specific steps related to your issue.

     

     

    Thanks,

     

    Matt M.

     

     

    P.S. All Apple iPhone products come with a One Year Limited Warranty. As the iPhone 5s was released less than a year ago, you should definitely be under warranty.