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Bad audio / audio sync in iTunes TV Show with Windows 8.1 x64

I have the latest version of iTunes installed on a PC with Windows 8.1 x64, AMD A10-7850K APU. I have a subscription to a TV show, and with each episode so far (2), the audio is scratchy and the audio is also not synced with the video. All drivers are up-to-date. The Audio is over HDMI.


On another PC that I have running Windows 7 x64, Phenom II X4 the audio is fine. All drivers are up-to-date on this machine, however, the audio is through the onboard sound.


Anyone have an idea of what might be causing the problem?


Thanks.

Windows 8

Posted on Mar 3, 2014 7:16 AM

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2 replies

Feb 15, 2015 9:30 AM in response to Wiyosaya

This is the alternative version for 64-bit editions of Windows that lance1138 refers to:


iTunes 12.1 for Windows (64-bit — for older video cards)


that seems to address the most of the playback issues that some users have been reporting with the full 64-bit version of 12.1.0.77. The alternative installer here is the same architecture as most previous "64-bit" versions of iTunes, i.e., a 32-bit application with a 64-bit installer. The "for older video cards" label appears to be something of a misnomer as some people have reported that this corrects problems found on current / high-spec systems.


Some users have reported that after installing this alternative version it is necessary to adjust the "Play audio using" selection (normally to "Direct Sound" rather than "Windows Audio Session", though this may vary based on your audio hardware/drivers) in Edit > Preferences > Playback to restore glitch-free audio - one part of the reported symptoms is that the "Direct Sound" choice isn't available, usually in Windows 8.


If this doesn't address the issue, you may want to think about reverting to iTunes 12.0 - see Turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for steps needed to completely remove all installed iTunes components, and for links to the 12.0 installers.

Bad audio / audio sync in iTunes TV Show with Windows 8.1 x64

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