Apple ID Security Questions
What do you do if your forgot your security questions and want to change your password?
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What do you do if your forgot your security questions and want to change your password?
Apple ID-OTHER
If you do not have a rescue email address (different than alternate email) setup on the account then you will need to contact iTunes Support online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers
If you do not have a rescue email address (different than alternate email) setup on the account then you will need to contact iTunes Support online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers
I have a rescue email but am not seeing where I reqeust to reset questions. When I try to answer questions it says: "The Authentication Information provided does not match our records. Please verify your personal information and try again."
1. Go to http://appleid.apple.com. Click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
2. After you sign in, click on "Passwords and Security" on the left.
3. You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
4. Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down
5. After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password an
There is not a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
Is having an alterenate email address the same thing as a rescue email?
Then you do not have a rescue email set up.
As I said in my original post, an alternate email is not the same as a rescue email.
It looks like you will need to contact iTunes Support online:
http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
or by phone: Apple Support Numbers
Thank you for wasting your time on this.
Not a waste of time at all.
Contact iTunes Support. They will attempt to verify that you are who you say you are and then send you a link to reset your questions.
Apple ID Security Questions