I tried to redeem an iTunes gift card and it said that my card has not been properly activated

pls could somone help

I tried to redeem an iTunes gift card and it said that my card has not been properly activated


Yvesolution

iPad, iOS 7.0.6, £15 itunes card

Posted on Mar 3, 2014 9:16 AM

Reply
6 replies

Mar 3, 2014 9:21 AM in response to Yvesolution

What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:



iTunes Support


and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt


Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I tried to redeem an iTunes gift card and it said that my card has not been properly activated

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.