HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
Yvesolution
Level 1 (0 points)

Q: I tried to redeem an iTunes gift card and it said that my card has not been properly activated

pls could somone help

I tried to redeem an iTunes gift card and it said that my card has not been properly activated

 

Yvesolution

iPad, iOS 7.0.6, £15 itunes card

Posted on Mar 3, 2014 9:16 AM

by varjak paw,Solvedanswer
varjak paw varjak paw
Level 10 (169,883 points)
A:

What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:

 

 

iTunes Support

 

and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt

 

Regards.

Posted on Mar 3, 2014 9:21 AM

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Yvesolution

Q: I tried to redeem an iTunes gift card and it said that my card has not been properly activated

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  • by varjak paw,Solvedanswer

    varjak paw varjak paw Mar 3, 2014 9:21 AM in response to Yvesolution
    Level 10 (169,883 points)
    Mar 3, 2014 9:21 AM in response to Yvesolution

    What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:

     

     

    iTunes Support

     

    and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt

     

    Regards.