5 Replies Latest reply: Mar 29, 2014 8:32 AM by tatdaddypmp076
tatdaddypmp076 Level 1 (0 points)

So after reading almsot every single post here on windows 7 wifi syncing, I cannot find any solution that matches my problem or works at all. I I have to restart iTunes at all, I lose the ability to sync over wifi. I am running windows 7 HP SP1. I have downloaded and installed the latest iTunes.  My question is did Apple kill alll support for windows 7 and iTunes? If not, what can I do to fix this issue? It's bad enough that iTunes eats up so many resources on my pc to NOT have this ability.  PLEASE HELP!

iPhone 5, iOS 7.0.6, Windows 7 HP SP1
  • jason269 Community Specialists (4,285 points)

    Hello, tatdaddypmp076. 


    Thank you for visiting Apple Support Communities. 


    Windows 7 is still a supported operating system to Wi-Fi sync with iTunes.  This issue can be quite complex to resolve as there are many variables that come into play when Wi-Fi syncing.  One of the most common solutions is outlined in the troubleshooting steps below. 


    Restart your network router

    Restart your home network router using the manufacturer's instructions. You may need to disconnect the power cord for 30 seconds or more.

    Note: During this time, Internet services, such as a VoIP-based phone, won't work, and you may need to reset additional network devices.

    Check your network connection

    • Make sure that your Wi-Fi network has an active Internet connection.
    • Make sure that you connect your iOS devices and computer to the same network over Wi-Fi.
    • Check for network configuration changes that may interfere with syncing:
      • VPN configurations
      • Extending the Wi-Fi network through multiple wireless access points or routers
      • Guest networks or other security configurations that limit access between devices
      • Routers that configure different networks for different frequencies such as 2.4 GHz and 5.0 GHz
      • Connecting the computer over Ethernet
    • Wake up your computer and open iTunes. If your computer is asleep or iTunes isn't open, the device may not sync.
    • Update your router. If you're using an AirPort or AirPort Time Capsule, you can learn more about firmware updates. If you're using a router from another manufacturer, contact the manufacturer to ask about available updates.

    Check for network interference

    If you see performance issues when you sync over Wi-Fi, something may be causing wireless interference:

    • Microwave ovens
    • Cordless phones
    • Physical barriers, such as metal walls or distance between your computer, base station, and iOS device

    Try the following to reduce network interference:

    1. Move your iOS device and computer closer to the Wi-Fi router or base station.
    2. Check for sources of potential interference.
    3. Remove your iOS device from any case, stand, or attachment.
    4. Open Safari and try to load a webpage.


    Check firewall settings

    If you enabled a firewall on your router or computer, make sure that your computer and iOS device can communicate.

    • Follow these steps to use the built-in firewall option with iTunes on your Mac.
    • For third-party firewalls and security software, see the developer or manufacturer for assistance.

    Mac computers use port 123 to set the date and time automatically. Incorrect date and time on a computer or iOS device can cause connection issues. If you don't know if your router has a firewall or if the required ports are open, follow these steps:

    • Enable Wi-Fi syncing for additional iOS devices on your network to see if they have the same issue. (See theprevious steps to enable Wi-Fi syncing for additional devices.)
    • Test your device on a different network. If the device works on another network, the issue may be your router or network configuration. Contact your router manufacturer or Internet service provider for additional troubleshooting.

    If you use another security or firewall software on your computer or router, you can troubleshoot security software issues, contact the manufacturer, or check the documentation to learn how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.


    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing





    Jason H. 

  • tatdaddypmp076 Level 1 (0 points)

    Thanks jason269 but your suggestions didn't apply to me either. I had the ability to sync over wifi, but whenever I have to either restart iTunes or my pc, my iPhone only shows when tethered. But,, if I check and uncheck the "sync this phone over wifi" option and restart iTunes, iTunes recognizes my phone without it being tethered to my pc, just plugged into a power source.


    Is this a well known compatibility issue for windows 7 and iTunes? I just need iTunes to recognize the phone at all times, whether I am tethered or just connected to a power source and wifi....


    Thanks again

  • JedfromNZ Level 1 (0 points)
    • Make sure that you connect your iOS devices and computer to the same network over Wi-Fi.


    I have itunes and my ios on the same network (my home network). But, my PC with itunes is connected via ethernet cable to my switch. 


    My IOS devices are connected to my wifi access point which is connected to my switch via ethernet cable.


    So, they are both on the same network, but my pc is not connected to the network via wifi .


    Surely this is quite a normal scenario. I don't see why they have to both be connected via wifi - -the underlying network protocols should not care if we are connected by wifi or cable. Only that we are on the same lan and can ping each other.

  • tatdaddypmp076 Level 1 (0 points)

    It's not my network that is the problem...I am not running multiple wireless networks in my home, just one. So all of my devices are on the SAME network. As I have stated, the issue is iTunes and Windows 7..

  • tatdaddypmp076 Level 1 (0 points)

    Ok, since I have posted this originally, no one has helped me at all here, thanks Apple, I have another new issue, where itunes won't sync at all with my iPhone 5 and gives me a message stating that there is not enough free space available and an additional 2.5 g is needed. But what I have checked to sync, still leaves 2 to 3 g available...

    Don't tell me it;s my network, or my pc hardware. This is an issue with iTunes software and iTunes software alone...please someone who knows Windows 7 and iTunes, not someone running a Mac. I hate sounding like a dick, but read this whole discussion and you can see why.