Q: No sound when receiving iMessage
I receive iMessage with no sounds even though I have sound on to iMessage. I reset all settings and the switch is not muted. I only receive sounds on some people. Is there a way to get the iMessage to have sound when receiving iMessage? I want the sounds back on iMessage as soon as possible.
iPhone 5s, iOS 7.0.6
Posted on Mar 3, 2014 9:24 AM
Community Specialists
Hi Roemery,
Welcome to the Support Communities!
The article below may be able to help you with this.
iOS: Understanding notifications
http://support.apple.com/kb/ht3576
Troubleshooting notifications
Push notifications require an active Wi-Fi or cellular connection.
Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. For more information, see Unable to use Apple Push Notification service (APNs).
If you're not receiving notifications for a specific app, try these steps:
- Verify that the app supports notifications.
- After installing an app or restoring a backup to a different iOS device, open the app to begin receiving notifications. If the app requires entering or logging in to an account, you will need to do this before receiving notifications.
- Check Settings > Notification Center to ensure that the app is configured for notifications. If notifications do not appear in the Notification Center, verify that the Notification Center setting for the app is enabled.
Cheers,
- Judy
Posted on Mar 5, 2014 9:25 AM