GHA3388
Level 1 (0 points)

Q: I am trying to install itunes after downloading Windows 8.1.  I get an Windows Error 2 message--  "Apple Application Support is required to run itunes helper."  Any suggestions?

I am trying to install itunes (64 bit) after downloading Windows 8.1 on my HP Laptop.  I keep getting an error message Windows Error 2--"Apple App;ication Support is required to run itunes helper"  Does anyone have any simple suggestions for a user with limited knowledge of Computers?

Windows 8

Posted on Mar 3, 2014 1:11 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

 

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

 

http://www.apple.com/itunes/download/

 

Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):

 

http://www.rarlab.com/download.htm

 

Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

 

Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

 

Does it install properly for you? If so, see if iTunes will launch without the error now.

 

If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Posted on Mar 3, 2014 1:13 PM

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GHA3388

Q: I am trying to install itunes after downloading Windows 8.1.  I get an Windows Error 2 message--  "Apple Application Sup ... more

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  • Helpful answers

  • by b noir,Solvedanswer

    b noir b noir Mar 3, 2014 1:13 PM in response to GHA3388
    Level 9 (72,129 points)
    Mar 3, 2014 1:13 PM in response to GHA3388

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):

     

    http://www.rarlab.com/download.htm

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you? If so, see if iTunes will launch without the error now.

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • by GHA3388,

    GHA3388 GHA3388 Mar 3, 2014 2:45 PM in response to GHA3388
    Level 1 (0 points)
    Mar 3, 2014 2:45 PM in response to GHA3388

    With my level of knowledge of computers I would never have solved the problem.  I am now back up with iTunes and have recovered all.  Thanks so much.  Windows 8 is a pain.

  • by b noir,

    b noir b noir Mar 3, 2014 2:46 PM in response to GHA3388
    Level 9 (72,129 points)
    Mar 3, 2014 2:46 PM in response to GHA3388

    You're welcome. Glad you got things sorted out.

  • by palmerlaw,

    palmerlaw palmerlaw Dec 4, 2014 6:59 PM in response to b noir
    Level 1 (0 points)
    Dec 4, 2014 6:59 PM in response to b noir

    b noir:

    I am running Windows 8.1 and trying to install the latest version of iTunes (v 12).  I was getting the same error messages referenced above about Apple Application Support.  Your directions and WinRAR did allow Apple Application Support to install properly, but iTunes 12 will not run.   I get no error messages, iTunes just fails to load.  Any ideas?  Thank you.

  • by turingtest2,

    turingtest2 turingtest2 Dec 5, 2014 3:20 PM in response to palmerlaw
    Level 10 (88,269 points)
    Apple TV
    Dec 5, 2014 3:20 PM in response to palmerlaw

    Try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues to start with.

     

     

    Otherwise, for general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

     

    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

     

    tt2