itunes match stuck on step 1

Hey there!

I'm experiencing the same Problem right now, even though I have a totally different machine than you do. I suppose, even though the servers are labled as working, it has to be some server problem. But maybe I'm wrong...

Hi,

Your computer and iTunes version meet the requirements for iTunes Match.

Try holding option key whilst turning off match. Close iTunes and reboot your Internet router. Reopen iTunes, turn on iTunes Match and select add this computer.

Does this help?

Jim

Thanks a bunch Jimzgoldfinch. This actually helped me solve my problem. Running OS X Mavericks v10.9.2 on Apple MacBook Air (late 2012).

Mikael

Hi - I have exactly the same problem, but this didn't help me.

I'm trying to run iTunes Match and it simply stalls at stage 1. I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.

I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:

13508 / 14010

13535 / 14010

13541 / 14010

13998 / 14010

13999 / 14010

13966 / 14010

14002 / 14010

14007 / 14010

13964 / 14010

13348 / 14010

14008 / 14010

14003 / 14010

14008 / 14010

14001 / 14010

... you get the picture. iTunes frequently also can't access the iTunes Store or comes up with unknown errors. Anyone any ideas (please exclude the ones I've tried). As far as I can see, this service simply isn't ready for prime time.

As a background, this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.

I also tried as you suggested, above - this did do one thing thing - changed the number of songs iTunes sees from 14010 to 13951, but it is still doing the same thing - stalling at around 10 songs or so shy of completing stage 1.

This is now sorted, but not without a massive amount of grief. A million retries later and I got past stage 1. Then I had the same fun and games with stage 2. Hanging forever at the start of the process. Nothing would shift it, I tried again and again, day after day. Then, after the last OS X update yesterday, it finally moved - and synced! Amazing... other than the MANY duplicate tracks now in iTunes Match, some albums for example have track 3 in twice, once mine and once iTunes Match. So now that all needs sorting. What a mess this software is.

I am having similar problems. I just finished rebuilding my library and most of my songs were missing from iTunes Match. Luckily I have them all store on a RAID system. I am trying to add them missing songs back in a few at a time. iTunes Match work for a bit, but it is now "stuck" again on Step1.

I've just tuned iTunes Match off again and restarted everything (computer, router, etc.). When I relaunched iTunes and attempted to turn iTunes Match back on, I got this odd button (check out the button text)...

I am afraid iTunes is turning into a hot mess. I am not anxious to rebuild by library again as it takes a lot of time.

Any ideas out there?