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Google Chrome and Skype Won't Start / Crashing After 10.9.2 Update

I installed 10.9.2 today and am unable to start Google Chrome, Google Chrome Canary, or Skype. All 3 of them seem to be failling on the same piece of code ("FillInSystemVersionInfoFromString"). Has anyone else seen this issue? Could it be related to some other conflicting software? I don't see the issue with any other installed applications, and the same thing happens when I try starting the apps from a brand new user account. I also already tried to re-seat the 4 RAM sticks, no dice.


Chrome crash report:


Process: Google Chrome [1781] Path: /Applications/Google Chrome.app/Contents/MacOS/Google Chrome Identifier: com.google.Chrome Version: 33.0.1750.117 (1750.117) Code Type: X86 (Native) Parent Process: launchd [1575] Responsible: Google Chrome [1781] User ID: 502 Date/Time: 2014-03-03 15:51:26.020 -0500 OS Version: Mac OS X 10.9.2 (13C64) Report Version: 11 Anonymous UUID: 9A44A608-31C5-4660-44AD-1A225FD73339 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000fffc4085 VM Regions Near 0xfffc4085: Stack 00000000bf7ae000-00000000bffae000 [ 8192K] rw-/rwx SM=COW --> Submap 00000000ffff0000-00000000ffff1000 [ 4K] r--/r-- SM=PRV process-only VM submap Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_c.dylib 0x9826111e __svfscanf_l + 3887 1 libsystem_c.dylib 0x982693b2 vsscanf_l + 952 2 libsystem_c.dylib 0x9825a3ec sscanf_l + 41 3 com.apple.HIServices 0x91d1a78d FillInSystemVersionInfoFromString + 183 4 com.apple.HIServices 0x91d193c8 _RegisterApplication + 5582 5 com.apple.HIServices 0x91d17df3 INIT_Processes + 65 6 com.apple.HIServices 0x91d3d15c ProcessInformationCopyDictionary + 173 7 com.google.Chrome.framework 0x00843750 0x5a000 + 8296272 8 com.google.Chrome.framework 0x001be735 0x5a000 + 1460021 9 com.google.Chrome.framework 0x02faf949 0x5a000 + 49633609 10 com.google.Chrome.framework 0x02fb513c 0x5a000 + 49656124 11 com.google.Chrome.framework 0x02faf32a 0x5a000 + 49632042 12 com.google.Chrome.framework 0x007de7b3 0x5a000 + 7882675 13 com.google.Chrome.framework 0x007df25f 0x5a000 + 7885407 14 com.google.Chrome.framework 0x007de620 0x5a000 + 7882272 15 com.google.Chrome.framework 0x0005cc59 ChromeMain + 41 16 com.google.Chrome 0x00053f78 main + 24 17 com.google.Chrome 0x00053f55 0x53000 + 3925

Skype crash report:


Process: Skype [1943] Path: /Applications/Skype.app/Contents/MacOS/Skype Identifier: com.skype.skype Version: 6.12 (6.12.0.438) Code Type: X86 (Native) Parent Process: launchd [1575] Responsible: Skype [1943] User ID: 502 Date/Time: 2014-03-03 16:07:22.271 -0500 OS Version: Mac OS X 10.9.2 (13C64) Report Version: 11 Anonymous UUID: 9A44A608-31C5-4660-44AD-1A225FD73339 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000fffc4085 VM Regions Near 0xfffc4085: __LINKEDIT 00000000d0006000-00000000d0008000 [ 8K] r--/rwx SM=COW /Applications/Skype.app/Contents/Frameworks/Skype.framework/Versions/A/Skype --> Submap 00000000ffff0000-00000000ffff1000 [ 4K] r--/r-- SM=PRV process-only VM submap Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_c.dylib 0x9826111e __svfscanf_l + 3887 1 libsystem_c.dylib 0x982693b2 vsscanf_l + 952 2 libsystem_c.dylib 0x9825a3ec sscanf_l + 41 3 com.apple.HIServices 0x91d1a78d FillInSystemVersionInfoFromString + 183 4 com.apple.HIServices 0x91d193c8 _RegisterApplication + 5582 5 com.apple.HIServices 0x91d17df3 INIT_Processes + 65 6 com.apple.HIServices 0x91d17d8e GetCurrentProcess + 29 7 com.apple.HIToolbox 0x90210218 MenuBarInstance::GetAggregateUIMode(unsigned long*, unsigned long*) + 40 8 com.apple.HIToolbox 0x9000fb0f MenuBarInstance::IsVisible() + 49 9 com.apple.HIToolbox 0x9000f918 IsMenuBarVisible + 19 10 com.apple.AppKit 0x9ae6c506 _NSInitializeAppContext + 62 11 com.apple.AppKit 0x9ae6b6ab -[NSApplication init] + 746 12 com.apple.AppKit 0x9ae6b1da +[NSApplication sharedApplication] + 153 13 com.skype.skype 0x0000fff4 0x1000 + 61428 14 com.skype.skype 0x000035d5 0x1000 + 9685

iMac, OS X Mavericks (10.9.2), 3.4 GHz i7, 32GB Ram Late 2012 iMac

Posted on Mar 3, 2014 1:20 PM

Reply
8 replies

Mar 3, 2014 1:36 PM in response to drewkerrigan

Here is my etrecheck output as well:


Hardware Information:

iMac (27-inch, Late 2012)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4 cores

32 GB RAM


Video Information:

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB


System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 1:35:4


Disk Information:

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted>: 209.7 MB

disk1s2 (disk1s2) <not mounted>: 3 TB

Recovery HD (disk1s3) <not mounted>: 650 MB


APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

disk0s2 (disk0s2) <not mounted>: 120.99 GB

Boot OS X (disk0s3) <not mounted>: 134.2 MB


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


FiiO FiiO USB DAC-E17



Razer Razer DeathAdder


Apple Inc. MacBook Air SuperDrive


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:

org.virtualbox.kext.VBoxDrv (4.3.2)

org.virtualbox.kext.VBoxUSB (4.3.2)

org.virtualbox.kext.VBoxNetFlt (4.3.2)

org.virtualbox.kext.VBoxNetAdp (4.3.2)


Launch Daemons:

[System] com.livescribe.PenCommService.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[System] org.virtualbox.startup.plist 3rd-Party support link


Launch Agents:

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link


User Login Items:

None


Internet Plug-ins:

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 537 - SDK 10.9

o1dbrowserplugin: Version: 5.1.5.17733 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

googletalkbrowserplugin: Version: 5.1.5.17733 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Java 3rd-Party support link


Old Applications:

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

/Users/dkerrigan/Library/Application Support/WebEx Folder/1324

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link

Cisco WebEx Meeting Center: Version: 1301.05.2809.0 - SDK 10.5 3rd-Party support link

asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link

atmsupload: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link

/Users/dkerrigan/Library/Application Support/WebEx Folder/1326

Cisco WebEx Event Center: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link

convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link

asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link

Audacity: Version: 2.0.5.0 - SDK 10.4 3rd-Party support link

/Applications/Audacity/Audacity.app

/Applications/Microsoft Office 2011/Office

Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link

Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

XLD: Version: 20131102 - SDK 10.4 3rd-Party support link

Livescribe Desktop: Version: 2.8.3 - SDK 10.5 3rd-Party support link


Time Machine:

Time Machine not configured!


Top Processes by CPU:

19% firefox

6% WindowServer

2% EtreCheck

0% mdworker

0% coreservicesd


Top Processes by Memory:

492 MB firefox

328 MB mds_stores

164 MB WindowServer

164 MB com.apple.IconServicesAgent

131 MB softwareupdated


Virtual Memory Information:

26.01 GB Free RAM

2.57 GB Active RAM

1.69 GB Inactive RAM

1.73 GB Wired RAM

1.38 GB Page-ins

0 B Page-outs

Mar 7, 2014 8:56 AM in response to drewkerrigan

*** Apple?

You need to re-install the whole system, just because of using YOUR updates to keep the system safe?


Is there another fix yet available? I have the same issue here, this is ridiculous.


I know this sounds a bit harsh, but you can expect of a company the size of Apple to test their updates and products before shipping them to the market. Don't get me wrong here, I still like your products, but your software gets more and more buggy and prone to failure. Originally I bought your products, because I wanted a save, fast and fail proof system. In the beginning it was, but I keep discovering new bugs, even on the iPad, which is supposed to be a closed system, and with that testable.

Google Chrome and Skype Won't Start / Crashing After 10.9.2 Update

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