2 Replies Latest reply: Mar 3, 2014 8:34 PM by Linc Davis
joan105 Level 1 (0 points)


None of the tabs work across the menu. None of the tabs to start a email work.

The only thing that works ... I'm still receiving mail. I can scroll done with buttons on key pad.

I have to force quit all the time to get this program to quit.

Please help.

MacBook Pro (Retina, Mid 2012), OS X Mavericks (10.9.2)
  • Kappy Level 10 (265,756 points)

    Try these in order testing your system after each to see if it's back to normal:


    1. a. Resetting your Mac's PRAM and NVRAM

        b. Intel-based Macs: Resetting the System Management Controller (SMC)


    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:


         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the

         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and

         after the chime press and hold down the OPTION key until the boot manager screen appears.

         Select the Recovery HD and click on the downward pointing arrow button.


    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.


    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.


         Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).


    4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.


    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.


    Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

  • Linc Davis Level 10 (192,295 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.


    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.