Why doesn't my touch ID work?

Every time I try to set it up it says failed and to try again. It won't let me even put my finger on the home button before it says failed. I completely erased and reset the phone and tried again, but it still does the same thing.

iPhone 5s, iOS 7.0.6

Posted on Mar 3, 2014 4:15 PM

Reply
2 replies

Aug 26, 2015 5:28 AM in response to brenden dv

my touch ID doesn't work, i have just bought an iphone5s and when i tried to add afinger print i have a messgae : Failed Unable to complete Touch ID setup.Please go back and try again, i have actually TRIED EVERYTHING,i have cleaned , did a complete restore with the laptop , a reset EVERYTHING and i still have the same msg , i don't enjoy my new phone and i can't buy a new one :/ please help . iphone5s IOS 8.4.1

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why doesn't my touch ID work?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.