jgollon20
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Q: "LIGHTSPARK PLAYER PRO" download popup, VIRUS? malware? What is it? It is literally popping up every 15 seconds

"LIGHTSPARK PLAYER PRO" download popup, VIRUS? malware? What is it? It is literally popping up every 15 seconds.

 

I have no idea how I got this virus, if it is one. But it is becoming harder and harder to do anything on the web. It won't let me exit out of it either without clicking the "OK" button and it downloads something. As I exit them I go to my downloads folder and delete them all, but this has become a very bothersome issue. Help please

Posted on Mar 3, 2014 4:13 PM

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jgollon20

Q: "LIGHTSPARK PLAYER PRO" download popup, VIRUS? malware? What is it? It is literally popping up every 15 seconds

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  • Helpful answers

  • by thomas_r.,

    thomas_r. thomas_r. Mar 3, 2014 6:21 PM in response to jgollon20
    Level 7 (30,944 points)
    Mac OS X
    Mar 3, 2014 6:21 PM in response to jgollon20

    This is not one I've heard of before, but hopefully you can find some assistance in my Adware Removal Guide.

  • by Rob Retouch,

    Rob Retouch Rob Retouch Jun 24, 2014 5:09 AM in response to jgollon20
    Level 1 (0 points)
    Jun 24, 2014 5:09 AM in response to jgollon20

    Hey Man,

     

    I encountered this the other day, it was a movie streaming site called noobroom pop up that one of my staff was showing me and she clicked on a link pop-up thing (idiot) however (so far) it's only on that site where it's a problem.

     

    I haven't encountered it as a repeat thing on other sites, I deleted the download straight away and went thru the steps that thomas_r details on his website. But found no evidence of it leaving it's trail anywhere to infect me...

     

    From my research I believe it to be malicious adware that redirects you to all sorts of nonsense, luckily that hasn't happened to this machine!

     

    Hope you get it sorted chap as I know how frustrating things like this can be!

    RR

  • by rhaverson,

    rhaverson rhaverson Jul 17, 2014 6:23 AM in response to jgollon20
    Level 1 (0 points)
    Jul 17, 2014 6:23 AM in response to jgollon20

    Yup, I downloaded this pesky Lightspark Player Pro and had a tough time trying to remove it until I happened upon thomas_r. posting here.  I downloaded and ran his "The Safe Mac’s Adware Removal Tool"... worked like a charm everything ended in the Trash.

     

    Thank you thomas_r.  You are a prince! 

  • by @epeach,

    @epeach @epeach Jul 17, 2014 1:49 PM in response to thomas_r.
    Level 1 (0 points)
    Jul 17, 2014 1:49 PM in response to thomas_r.

    Thomas. r, thank you so much, created a support account just to say that! Lightspark-Player-Pro-2.dmg was downloaded onto my computer and I had a panic attack when I realised it was a virus but your tool "The Safe Mac’s Adware Removal Tool" cleared it in seconds and put my mind to rest.  Thank you so much.

  • by AussieTMac,

    AussieTMac AussieTMac Jul 26, 2014 12:20 AM in response to thomas_r.
    Level 1 (0 points)
    Jul 26, 2014 12:20 AM in response to thomas_r.

    Likewise, thanks so much for that removal tool, saved my bacon!

  • by doclazo,

    doclazo doclazo Jul 30, 2014 11:29 AM in response to thomas_r.
    Level 1 (0 points)
    Jul 30, 2014 11:29 AM in response to thomas_r.

    Aloha thomas_r,

     

    my wife's mac screen/computer is locked wanting to "download light spark update". how should i proceed if unable to access internet? (contacting you on my desktop)

  • by thomas_r.,

    thomas_r. thomas_r. Jul 30, 2014 5:41 PM in response to doclazo
    Level 7 (30,944 points)
    Mac OS X
    Jul 30, 2014 5:41 PM in response to doclazo

    I'm unclear on exactly what you're seeing. Can you provide a screenshot?

     

    Make a screenshot by following the directions here:

     

    http://support.apple.com/kb/HT5775

     

    Be sure no sensitive personal information is displayed. To add that image to a post here, click the camera icon in the post editor toolbar.

  • by mouseandbug,

    mouseandbug mouseandbug Aug 8, 2014 2:23 PM in response to thomas_r.
    Level 1 (0 points)
    Aug 8, 2014 2:23 PM in response to thomas_r.

    thanks thomas. I trashed the adware before letting it run but you know, the pesky thing won't leave my trash box even with the removal software. 

    mac notification: 'The operation can’t be completed because the item “Lightspark-Player-Pro.dmg” is in use.'

    Tips?

  • by thomas_r.,

    thomas_r. thomas_r. Aug 9, 2014 3:43 AM in response to mouseandbug
    Level 7 (30,944 points)
    Mac OS X
    Aug 9, 2014 3:43 AM in response to mouseandbug

    Any time you can't empty the trash because something is "in use," just restart the computer. That'll fix it.

  • by bjm06uju,

    bjm06uju bjm06uju Aug 12, 2014 1:37 PM in response to thomas_r.
    Level 1 (0 points)
    Aug 12, 2014 1:37 PM in response to thomas_r.

    Hi

     

    I also managed to download it just now from a video streaming site. It happened before I realised. I did not open the file, but immediately sent it to trash and emptied it. It seems to be gone. Have I done the right thing?

  • by thomas_r.,

    thomas_r. thomas_r. Aug 12, 2014 6:32 PM in response to bjm06uju
    Level 7 (30,944 points)
    Mac OS X
    Aug 12, 2014 6:32 PM in response to bjm06uju

    Yes.

  • by bbrraacckk,

    bbrraacckk bbrraacckk Sep 11, 2014 7:41 PM in response to thomas_r.
    Level 1 (0 points)
    Sep 11, 2014 7:41 PM in response to thomas_r.

    Would just like to add that these instructions, found in a separate apple discussion thread, helped me solve this issue.

     

    thomas_r, your page is a great source of helpful information. thank you for that.

     

    the instructions found on your site helped me remove conduit, lightspark, superfish.

     

    I had a **** of a time finding a solution. Here's to hoping the following helps others find it faster:

     

    mac osx uninstall superfish

    chrome uninstall conduit

    mac osx remove lightspark

     

    Thanks thomas_r!