1 Reply Latest reply: Mar 3, 2014 8:21 PM by Kappy
NateJulko Level 1 Level 1

I found my iPhone 5 from a while back and I forgot the password.  I already tried some passcodes but disabled the phone and it now says "iPhone is disabled, connect to iTunes".  And I read in the discussion or whatever and the only option for me was to use recovery mode however, my home button is smashed but I do have the assistive touch.  Is there anything I can do or am I going to have to go into apple to get this figured out?

iPhone 5, iOS 7, Broken Home Button
  • Kappy Level 10 Level 10

    If your iPod Touch, iPhone, or iPad is Broken


    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.


    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.


    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:


    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.


    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.


    You will find respective repair costs in the appropriate link:


    iPod Service Support and Costs

    iPhone Service Support and Costs

    iPad Service Support and Costs


    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:


    1. iResq or Google for others.

    2. Buy and replace screen yourself: iFixit