4 Replies Latest reply: Mar 4, 2014 9:07 PM by mav2389
mav2389 Level 1 Level 1 (0 points)

I didn't use my shuffle for about three months and now it won't charge. I've tried charging it with my 13" macbook pro using a genuine apple cable that I know works


MacBook Pro
  • Kenichi Watanabe Level 7 Level 7 (30,460 points)

    Does the light on the shuffle come on in any way when connected?  You say it does not charge, but does the shuffle still appear in iTunes when connected?  Can you still sync songs to it?

  • mav2389 Level 1 Level 1 (0 points)

    No light comes on and does not appear in itunes

  • Kenichi Watanabe Level 7 Level 7 (30,460 points)

    Double check the connection to the headphones jack, to make sure the plug is fully inserted into the headphones jack as seen in this document

     

    http://support.apple.com/kb/TS3572

     

    Other than that, since the light does not come on at all, there is no power going to the shuffle.  The possible causes are (1) problem with USB port not working or not providing sufficient power, (2) faulty USB cable, or (3) problem on the shuffle, such as a bad headphones jack or logic board.

     

    For (1), try it connected to a direct USB port on the computer (not a hub) with other USB devices disconnected.  If it does not work that way, connect something else to the same port to confirm it is working, preferably something similar like a USB flash drive or bus-powered external drive.

     

    For (2), you said you know the USB cable works, but the only way to confirm it works is to use it to connect another shuffle, or to get another cable to try with your shuffle.  If you have an Apple Store nearby, you can make a reservation at the Genius Bar, and have the Apple tech give it a try with their cable.

     

    If you have ruled out (1) and (2), it is more likely to be (3).

  • mav2389 Level 1 Level 1 (0 points)

    Thanks Kenichi it's finaly come to life...