Apple Event: May 7th at 7 am PT
Hi all,
When I am using Pages or Keynote on my macbook pro, when I close the font selection panel, Pages or Keynote usually crash.
I cheched "font book" for any duplicate font ... NO duplicated font.
I have no idea why I have this issue, no one seems to have it.
Thanks,
Benjamin
MacBook Pro with Retina display, OS X Mavericks (10.9.2), Pages 5.1 and Keynote 6.1
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.
Thanks a lot for your quick reply. Here are the following step ...
step 1:
3/4/14 4:45:16.199 PM com.apple.launchd.peruser.501[152]: (com.apple.iWork.Keynote.48960[1152]) Job appears to have crashed: Segmentation fault: 11
step 2:
| Process: | Keynote [1152] |
| Path: | /Applications/Keynote.app/Contents/MacOS/Keynote |
| Identifier: | com.apple.iWork.Keynote |
| Version: | 6.1 (1769) |
| Build Info: | Keynote-1769000000000000~1 |
| App Item ID: | 409183694 |
App External ID: 290032634
| Code Type: | X86-64 (Native) |
Parent Process: launchd [152]
| Responsible: | Keynote [1152] |
| User ID: | 501 |
| Date/Time: | 2014-03-04 16:45:15.459 +0100 |
| OS Version: | Mac OS X 10.9.2 (13C64) |
Report Version: 11
Anonymous UUID: 9481AFA2-1857-CA5B-9D88-E83E78939F7C
Sleep/Wake UUID: 271D98F3-44B3-43CF-9FF7-F3DD3ABA1B6F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
objc_msgSend() selector name: insertPopoverContentViewControllerDrawableFactory:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
| 0 libobjc.A.dylib | 0x00007fff89307097 objc_msgSend + 23 |
| 1 com.apple.iWork.Keynote | 0x0000000105f97663 0x1057f5000 + 8005219 |
| 2 com.apple.iWork.Keynote | 0x0000000105f7d067 0x1057f5000 + 7897191 |
| 3 com.apple.iWork.Keynote | 0x0000000105f973e6 0x1057f5000 + 8004582 |
| 4 com.apple.AppKit | 0x00007fff8e688888 -[NSViewController view] + 41 |
| 5 com.apple.iWork.Keynote | 0x0000000105f97291 0x1057f5000 + 8004241 |
| 6 com.apple.CoreFoundation | 0x00007fff8f885e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 |
| 7 com.apple.CoreFoundation | 0x00007fff8f779a6d _CFXNotificationPost + 2893 |
| 8 com.apple.Foundation | 0x00007fff896487ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68 |
| 9 com.apple.AppKit | 0x00007fff8ed09947 -[NSWindow _postWindowDidChangeBackingPropertiesAndDisplayWindowForPreviousBackingScaleFac tor:previousColorSpace:] + 202 |
| 10 com.apple.AppKit | 0x00007fff8e6c2471 __67-[NSWindow _updateSettingsSendingScreenChangeNotificationIfNeeded:]_block_invoke + 237 |
| 11 com.apple.AppKit | 0x00007fff8e6c2338 NSPerformWithScreenUpdatesDisabled + 65 |
| 12 com.apple.AppKit | 0x00007fff8e6c22e7 -[NSWindow _updateSettingsSendingScreenChangeNotificationIfNeeded:] + 197 |
| 13 com.apple.AppKit | 0x00007fff8ed0d014 -[NSWindow _displayChanged] + 124 |
| 14 com.apple.AppKit | 0x00007fff8e83094f __44-[NSApplication makeWindowsPerform:inOrder:]_block_invoke + 27 |
| 15 com.apple.AppKit | 0x00007fff8e593679 -[NSApplication _findWindowInOrder:passingTest:] + 421 |
| 16 com.apple.AppKit | 0x00007fff8e5934ce -[NSApplication makeWindowsPerform:inOrder:] + 81 |
| 17 com.apple.AppKit | 0x00007fff8e92e0a2 -[NSApplication _reactToDisplayChanged:resetScreens:] + 141 |
| 18 com.apple.AppKit | 0x00007fff8e73b8d7 -[NSApplication sendEvent:] + 2520 |
| 19 com.apple.AppKit | 0x00007fff8e58bb89 -[NSApplication run] + 646 |
| 20 com.apple.AppKit | 0x00007fff8e576913 NSApplicationMain + 940 |
| 21 libdyld.dylib | 0x00007fff8c2fd5fd start + 1 |
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
| 0 libsystem_kernel.dylib | 0x00007fff91f8c662 kevent64 + 10 |
| 1 libdispatch.dylib | 0x00007fff9153243d _dispatch_mgr_invoke + 239 |
| 2 libdispatch.dylib | 0x00007fff91532152 _dispatch_mgr_thread + 52 |
Thread 2:
| 0 libsystem_kernel.dylib | 0x00007fff91f87a1a mach_msg_trap + 10 |
| 1 libsystem_kernel.dylib | 0x00007fff91f86d18 mach_msg + 64 |
| 2 com.apple.CoreFoundation | 0x00007fff8f7da155 __CFRunLoopServiceMachPort + 181 |
| 3 com.apple.CoreFoundation | 0x00007fff8f7d9779 __CFRunLoopRun + 1161 |
| 4 com.apple.CoreFoundation | 0x00007fff8f7d90b5 CFRunLoopRunSpecific + 309 |
| 5 com.apple.AppKit | 0x00007fff8e73816e _NSEventThread + 144 |
| 6 libsystem_pthread.dylib | 0x00007fff8735b899 _pthread_body + 138 |
| 7 libsystem_pthread.dylib | 0x00007fff8735b72a _pthread_start + 137 |
| 8 libsystem_pthread.dylib | 0x00007fff8735ffc9 thread_start + 13 |
Thread 3:
| 0 libsystem_kernel.dylib | 0x00007fff91f8be6a __workq_kernreturn + 10 |
| 1 libsystem_pthread.dylib | 0x00007fff8735cf08 _pthread_wqthread + 330 |
| 2 libsystem_pthread.dylib | 0x00007fff8735ffb9 start_wqthread + 13 |
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000060000013a2c0 rbx: 0x00007fff89307080 rcx: 0x0000000000000068 rdx: 0x000060000013a2c0
rdi: 0x00007f93736398b0 rsi: 0x00000001072dc541 rbp: 0x00007fff5a40a110 rsp: 0x00007fff5a40a0f8
r8: 0x0000000000000001 r9: 0x0000000000000001 r10: 0x00000001072dc541 r11: 0x5000000000000000
r12: 0x00007fff89307080 r13: 0x000060000013a2c0 r14: 0x0000000000000090 r15: 0x00007fff5a40a400
rip: 0x00007fff89307097 rfl: 0x0000000000010246 cr2: 0x000000010613b23a
| Logical CPU: | 3 |
| Error Code: | 0x00000000 |
| Trap Number: | 13 |
Binary Images:
| 0x1057f5000 - | 0x1078effff com.apple.iWork.Keynote (6.1 - 1769) <B4BDDB1E-0AD6-3CC3-893A-B7D188458A58> /Applications/Keynote.app/Contents/MacOS/Keynote | |
| 0x1081f2000 - | 0x108205fff com.apple.MediaLibrary (1.0.1 - 637.4) <BEFCD118-85B1-3BD2-B9E2-47F939E757D5> /System/Library/Frameworks/MediaLibrary.framework/Versions/A/MediaLibrary | |
| 0x10e2de000 - | 0x10e2dffe4 +cl_kernels (???) <B33EB178-1C02-4490-A18B-B41698D0F99F> cl_kernels | |
| 0x10e2ed000 - | 0x10e2eeff9 +cl_kernels (???) <9BDCAE87-7177-4BCC-A76F-54A02159DA9E> cl_kernels | |
| 0x10e489000 - | 0x10e56ffef unorm8_bgra.dylib (2.3.58) <6E7397EF-CC78-3C15-8B21-05E7FB47F645> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib | |
| 0x10e5d4000 - | 0x10e5d4fff +cl_kernels (???) <88355D1C-AB5A-4A79-9E2E-9BFDFFD85512> cl_kernels | |
| 0x10e5d6000 - | 0x10e6b6ff7 unorm8_rgba.dylib (2.3.58) <A7948EC2-646C-3F16-91D5-EBFCEA7BB864> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_rgba.dylib | |
| 0x7fff61237000 - | 0x7fff6126a817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld | |
| 0x7fff86034000 - | 0x7fff8604dff7 com.apple.Kerberos (3.0 - 1) <26A389F3-8820-30EE-8997-F0E8EFD8BB4E> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos | |
| 0x7fff86117000 - | 0x7fff86168fff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook | |
| 0x7fff86169000 - | 0x7fff8617bfff com.apple.ImageCapture (9.0 - 9.0) <87B165A5-683E-36A2-A7C6-2FF7C80FD5C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture | |
| 0x7fff8617c000 - | 0x7fff861b7fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom | |
| 0x7fff861b8000 - | 0x7fff861dfff7 libsystem_network.dylib (241.3) <ABD26C2E-C3C0-329B-AB7A-D4942783872E> /usr/lib/system/libsystem_network.dylib | |
| 0x7fff861e0000 - | 0x7fff861e2fff com.apple.Mangrove (1.0 - 1) <A2576E83-FAF4-3014-BEF5-1572F0C2963B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove | |
| 0x7fff861e3000 - | 0x7fff861ebfff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib | |
| 0x7fff861ec000 - | 0x7fff8675cfff com.apple.CoreAUC (6.22.08 - 6.22.08) <18817870-722D-3C06-98EC-8A6776142993> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC | |
| 0x7fff86760000 - | 0x7fff868fcff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore | |
| 0x7fff868fd000 - | 0x7fff86931fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib | |
| 0x7fff86932000 - | 0x7fff86984fff libc++.1.dylib (120) <2CB96D10-1E3E-39B1-B90D-C56C3818321E> /usr/lib/libc++.1.dylib | |
| 0x7fff86994000 - | 0x7fff86995fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib | |
| 0x7fff86996000 - | 0x7fff8699aff7 libcache.dylib (62) <549DA205-700F-353D-A201-458D99964F9C> /usr/lib/system/libcache.dylib | |
| 0x7fff869a8000 - | 0x7fff86ad8ff7 com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv | |
| 0x7fff86ad9000 - | 0x7fff86b46fff com.apple.SearchKit (1.4.0 - 1.4.0) <200B1199-785F-35DD-BCA7-B7C1F57DABC3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit | |
| 0x7fff86c18000 - | 0x7fff86c1bfff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo | |
| 0x7fff86c1c000 - | 0x7fff86eadff7 com.apple.AOSKit (1.06 - 176) <35525B2F-B02F-31FD-A3B2-FD6AE6D32C11> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit | |
| 0x7fff86eae000 - | 0x7fff87198fff com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore | |
| 0x7fff871b8000 - | 0x7fff8730bff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox | |
| 0x7fff8730c000 - | 0x7fff8733bff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <884652F6-C516-3064-ABB7-229602832ADD> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD | |
| 0x7fff87349000 - | 0x7fff87353fff libcommonCrypto.dylib (60049) <D1ECE8B9-647E-3DE0-8AC9-B972E68E822C> /usr/lib/system/libcommonCrypto.dylib | |
| 0x7fff87354000 - | 0x7fff87359fff libmacho.dylib (845) <22EA37A3-5E09-3ABB-AA77-48EFF64090A5> /usr/lib/system/libmacho.dylib | |
| 0x7fff8735a000 - | 0x7fff87361ff7 libsystem_pthread.dylib (53.1.4) <9D0EBF77-A6ED-3D51-9214-1DB9E8731900> /usr/lib/system/libsystem_pthread.dylib | |
| 0x7fff8736f000 - | 0x7fff87378ff3 libsystem_notify.dylib (121) <E9131A5B-EBFA-341F-BE7B-2084426F5435> /usr/lib/system/libsystem_notify.dylib | |
| 0x7fff87fd0000 - | 0x7fff87fddff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib | |
| 0x7fff87fde000 - | 0x7fff88027fff com.apple.CoreMedia (1.0 - 1273.49) <D91EC90A-BFF1-300D-A353-68001705811C> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia | |
| 0x7fff88078000 - | 0x7fff880b1ff7 com.apple.QD (3.50 - 298) <BFA1E421-7ADF-3DA1-B7F0-100DF2E7E752> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD | |
| 0x7fff880b2000 - | 0x7fff8810ffff com.apple.imfoundation (10.0 - 1000) <2C233BEE-5E86-38D4-85E3-F79BC1199AD6> /System/Library/PrivateFrameworks/IMFoundation.framework/Versions/A/IMFoundatio n | |
| 0x7fff88110000 - | 0x7fff881fafff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib | |
| 0x7fff88201000 - | 0x7fff8820bff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2128B3D1-4C78-3E12-A3B6-183CB192DA45> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment | |
| 0x7fff88247000 - | 0x7fff88289ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib | |
| 0x7fff8828a000 - | 0x7fff882aeff7 libJPEG.dylib (1042) <33648F26-A1DA-3C30-B15B-E9FFD41DB25C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib | |
| 0x7fff883b1000 - | 0x7fff883f0fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib | |
| 0x7fff883f1000 - | 0x7fff883fdff3 com.apple.AppleFSCompression (56 - 1.0) <4A122488-B180-32E1-904F-0AB80F2BF011> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression | |
| 0x7fff883fe000 - | 0x7fff8840effb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib | |
| 0x7fff88411000 - | 0x7fff8843bff7 libsandbox.1.dylib (278.11) <9E5654BF-DCD3-3B15-9C63-209B2B2D2803> /usr/lib/libsandbox.1.dylib | |
| 0x7fff88441000 - | 0x7fff88874ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <374EE20F-272C-3409-8558-8158621147CD> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore | |
| 0x7fff88875000 - | 0x7fff88966ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib | |
| 0x7fff88967000 - | 0x7fff88c37ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage | |
| 0x7fff88c38000 - | 0x7fff88d01fff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices | |
| 0x7fff88d02000 - | 0x7fff88d5dffb com.apple.AE (665.5 - 665.5) <4E199B35-AC23-374C-80F1-DC26E5389B8F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE | |
| 0x7fff88d5e000 - | 0x7fff88deaff7 com.apple.ink.framework (10.9 - 207) <A14DB245-D0C3-3876-BAD8-CCB76B5A609B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink | |
| 0x7fff88deb000 - | 0x7fff88dfffff com.apple.aps.framework (4.0 - 4.0) <23BC5746-0914-3102-B84F-BEAB31A77AEC> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService | |
| 0x7fff88ef0000 - | 0x7fff88ef2fff com.apple.marco (10.0 - 1000) <CF5807B9-4A24-3FF1-AAC8-58434FE604C6> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco | |
| 0x7fff88ef3000 - | 0x7fff88f66fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation | |
| 0x7fff89300000 - | 0x7fff89301ffb libScreenReader.dylib (333.10) <B8857530-E7BC-3C40-B10E-23C815801074> /usr/lib/libScreenReader.dylib | |
| 0x7fff89302000 - | 0x7fff894aff27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib | |
| 0x7fff894b0000 - | 0x7fff894bbff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth | |
| 0x7fff894e3000 - | 0x7fff89573fff com.apple.Metadata (10.7.0 - 800.23) <BFEE576F-D779-300B-B685-26A3A008710A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata | |
| 0x7fff89574000 - | 0x7fff89645fff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI | |
| 0x7fff89646000 - | 0x7fff89944fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation | |
| 0x7fff8996d000 - | 0x7fff899d0ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration | |
| 0x7fff899d1000 - | 0x7fff899d8ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib | |
| 0x7fff89a18000 - | 0x7fff89a6bfff com.apple.ScalableUserInterface (1.0 - 1) <82D27BF0-3522-3142-BACE-F9F7A5CE6140> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface | |
| 0x7fff89a6c000 - | 0x7fff89a87ff7 libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib | |
| 0x7fff89aae000 - | 0x7fff89ab0fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib | |
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| 0x7fff89ad2000 - | 0x7fff89ad3fff com.apple.AddressBook.ContactsData (8.0 - 1369) <BAF434EC-32B6-3F1C-8ABE-4419A15829FF> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a | |
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| 0x7fff92d1e000 - | 0x7fff92d1fff7 com.apple.print.framework.Print (9.0 - 260) <6065DA3F-7533-3E81-8162-B1D1BED81D54> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print | |
| 0x7fff92d20000 - | 0x7fff92d3cfff com.apple.frameworks.preferencepanes (16.0 - 16.0) <DEC2CE09-D704-35BB-B1F6-F99F98F95AFD> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes | |
| 0x7fff92d3d000 - | 0x7fff92e21fff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI | |
| 0x7fff92e22000 - | 0x7fff92e3aff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting | |
| 0x7fff92e3b000 - | 0x7fff92e3bffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit | |
| 0x7fff92e3c000 - | 0x7fff93c8afff com.apple.WebCore (9537 - 9537.74.11) <9683BA7C-A04B-3E33-B195-DCF1C2CABF95> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore | |
| 0x7fff93c8b000 - | 0x7fff93cd7ffe com.apple.CoreMediaIO (407.0 - 4561) <BC8222A6-516C-380C-AB7D-DE78B23574DC> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO | |
| 0x7fff93cd8000 - | 0x7fff93cdbfff com.apple.help (1.3.3 - 46) <476C42CF-0A56-3515-B52D-F3170C4C0F2C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help | |
| 0x7fff93cdc000 - | 0x7fff93cdefff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper |
External Modification Summary:
Calls made by other processes targeting this process:
| task_for_pid: 2 |
| thread_create: 0 |
| thread_set_state: 0 |
Calls made by this process:
| task_for_pid: 0 |
| thread_create: 0 |
| thread_set_state: 0 |
Calls made by all processes on this machine:
| task_for_pid: 2670 |
| thread_create: 2 |
| thread_set_state: 0 |
VM Region Summary:
ReadOnly portion of Libraries: Total=255.3M resident=109.3M(43%) swapped_out_or_unallocated=146.1M(57%)
Writable regions: Total=132.6M written=37.4M(28%) resident=50.1M(38%) swapped_out=3256K(2%) unallocated=82.5M(62%)
| REGION TYPE | VIRTUAL |
| =========== | ======= |
| CG image | 548K |
| CG raster data | 24.7M |
| CG shared images | 172K |
| CoreAnimation | 952K |
| CoreImage | 8K |
| CoreUI image data | 16K |
| Foundation | 4K |
| Image IO | 996K |
| Kernel Alloc Once | 8K |
| MALLOC | 104.5M |
| MALLOC (admin) | 32K |
| Memory Tag 242 | 12K |
| Memory Tag 251 | 8K |
| OpenCL | 32K |
| STACK GUARD | 56.0M |
| Stack | 9304K |
| VM_ALLOCATE | 16.6M |
| __DATA | 37.4M |
| __IMAGE | 528K |
| __LINKEDIT | 66.6M |
| __TEXT | 188.7M |
| __UNICODE | 544K |
| mapped file | 393.8M |
| shared memory | 4K |
| =========== | ======= |
| TOTAL | 901.4M |
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
hi,
step1: same crash
step2: could not reproduce the crash after playing with the software during 10 min.
any hints ?
Best regards,
Benjamin
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d; s/^ */ /; s/[-0-9A-Fa-f]{22,}/UUID/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//p;};/^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/(.*: )(.*)/ \(\2\)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caught bu|GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|SATA W|ssert|Thrott|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 != "255.255.255.0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed -E 's:/Users/[^/]+/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
________________________________
I can see 20 font problems in the results!
Result:
Boot Mode: Normal
Model: MacBookPro11,1
System diagnostics
2014-03-02 plugin-container spin
2014-03-02 plugin-container spin
2014-03-04 CVMCompiler,CVMCompiler,CVMCompiler,CVMCompiler,CVMServer,launch shutdownStall
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
User diagnostics
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Pages crash
Kernel messages
Feb 28 13:05:51 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 28 13:06:02 Process Setup Assistant [174] disabling system-wide I/O Throttling
Feb 28 13:06:02 Process Setup Assistant [174] disabling system-wide CPU Throttling
Feb 28 18:49:08 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Mar 1 00:19:52 PM notification timeout (pid 220, Spotify)
Mar 1 00:19:52 PM notification timeout (pid 253, Spotify Helper)
Mar 1 00:19:52 PM notification timeout (pid 252, Spotify Helper)
Mar 1 00:19:52 PM notification timeout (pid 251, Spotify Helper)
Mar 1 00:19:52 PM notification timeout (pid 254, Spotify Helper)
Mar 1 12:09:40 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
--- last message repeated 1 time ---
Mar 4 08:38:35 PM notification timeout (pid 6389, Messages)
Mar 4 10:29:21 process Font Book[7113] thread 886374 caught burning CPU!; EXC_RESOURCE supressed due to audio playback
Mar 4 11:06:50 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
--- last message repeated 1 time ---
Mar 4 12:01:42 PM notification timeout (pid 168, Messages)
--- last message repeated 1 time ---
Mar 4 23:31:55 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
--- last message repeated 1 time ---
Mar 4 23:57:47 PM notification timeout (pid 393, Messages)
Extrinsic daemons
org.macosforge.xquartz.privileged_startx
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.macpaw.CleanMyMac2.Agent
com.google.keystone.daemon
com.adobe.SwitchBoard
com.adobe.fpsaud
Extrinsic agents
org.macosforge.xquartz.startx
com.oracle.java.Java-Updater
com.google.keystone.system.agent
com.adobe.CS5ServiceManager
com.spotify.webhelper
com.macpaw.CleanMyMac2Helper.trashWatcher
com.macpaw.CleanMyMac2Helper.scheduledScan
com.macpaw.CleanMyMac2Helper.diskSpaceWatcher
launchd items
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Startup-1.0)
/Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
(com.adobe.CS5ServiceManager)
/Library/LaunchAgents/com.bose.soundtouch.plist
(com.bose.soundtouch)
/Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.system.agent)
/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
(com.oracle.java.Java-Updater)
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
(org.macosforge.xquartz.startx)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.adobe.SwitchBoard.plist
(com.adobe.SwitchBoard)
/Library/LaunchDaemons/com.google.keystone.daemon.plist
(com.google.keystone.daemon)
/Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist
(com.macpaw.CleanMyMac2.Agent)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
(com.oracle.java.Helper-Tool)
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
(org.macosforge.xquartz.privileged_startx)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
(com.macpaw.CleanMyMac2Helper.diskSpaceWatcher)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist
(com.macpaw.CleanMyMac2Helper.scheduledScan)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist
(com.macpaw.CleanMyMac2Helper.trashWatcher)
Library/LaunchAgents/com.spotify.webhelper.plist
(com.spotify.webhelper)
Extrinsic loadable bundles
/System/Library/Extensions/FTDIUSBSerialDriver.kext
(com.FTDI.driver.FTDIUSBSerialDriver)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
(com.google.googletalkbrowserplugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin
(com.google.o3d)
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
(com.google.o1dbrowserplugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Growl.prefPane
(com.growl.prefpanel)
/Library/PreferencePanes/JavaControlPanel.prefPane
(com.oracle.java.JavaControlPanel)
/Library/PreferencePanes/MenuMeters.prefPane
(com.ragingmenace.MenuMeters)
/Library/PreferencePanes/OSXFUSE.prefPane
(com.github.osxfuse.OSXFUSEPrefPane)
/Library/ScriptingAdditions/Adobe Unit Types.osax
(No bundle ID)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
hosts
127.0.0.1localhost
Application check
com.google.GoogleDrive
User login items
iTunesHelper
Dropbox.app
Google Drive
Android File Transfer Agent
Spotify
Safari extensions
Searchme
Amazon Shopping Assistant
Ebay Shopping Assistant
SlickSavings
AdBlock
Restricted user files: 52369
Font problems: 20
Elapsed time (s): 99
Thanks a lot for your time
Seeing the 20 problems regarding the font, I went to Font Book and did File-->Restore Standard Fonts and then run the previous bash script you provided me.
The font problem seems to be gone - See below. I will try to use Pages and Keynote to see if I can reproduce the previous crashes.
Thanks
Script result:
Boot Mode: Normal
Model: MacBookPro11,1
System diagnostics
2014-03-02 plugin-container spin
2014-03-02 plugin-container spin
2014-03-04 CVMCompiler,CVMCompiler,CVMCompiler,CVMCompiler,CVMServer,launch shutdownStall
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
2014-03-04 plugin-container spin
User diagnostics
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Keynote crash
2014-03-04 Pages crash
Kernel messages
Feb 28 13:05:51 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 28 13:06:02 Process Setup Assistant [174] disabling system-wide I/O Throttling
Feb 28 13:06:02 Process Setup Assistant [174] disabling system-wide CPU Throttling
Feb 28 18:49:08 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Mar 1 00:19:52 PM notification timeout (pid 220, Spotify)
Mar 1 00:19:52 PM notification timeout (pid 253, Spotify Helper)
Mar 1 00:19:52 PM notification timeout (pid 252, Spotify Helper)
Mar 1 00:19:52 PM notification timeout (pid 251, Spotify Helper)
Mar 1 00:19:52 PM notification timeout (pid 254, Spotify Helper)
Mar 1 12:09:40 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
--- last message repeated 1 time ---
Mar 4 08:38:35 PM notification timeout (pid 6389, Messages)
Mar 4 10:29:21 process Font Book[7113] thread 886374 caught burning CPU!; EXC_RESOURCE supressed due to audio playback
Mar 4 11:06:50 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
--- last message repeated 1 time ---
Mar 4 12:01:42 PM notification timeout (pid 168, Messages)
--- last message repeated 1 time ---
Mar 4 23:31:55 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
--- last message repeated 1 time ---
Mar 4 23:57:47 PM notification timeout (pid 393, Messages)
Extrinsic daemons
org.macosforge.xquartz.privileged_startx
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.macpaw.CleanMyMac2.Agent
com.google.keystone.daemon
com.adobe.SwitchBoard
com.adobe.fpsaud
Extrinsic agents
org.macosforge.xquartz.startx
com.oracle.java.Java-Updater
com.google.keystone.system.agent
com.adobe.CS5ServiceManager
com.spotify.webhelper
com.macpaw.CleanMyMac2Helper.trashWatcher
com.macpaw.CleanMyMac2Helper.scheduledScan
com.macpaw.CleanMyMac2Helper.diskSpaceWatcher
launchd items
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Startup-1.0)
/Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
(com.adobe.CS5ServiceManager)
/Library/LaunchAgents/com.bose.soundtouch.plist
(com.bose.soundtouch)
/Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.system.agent)
/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
(com.oracle.java.Java-Updater)
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
(org.macosforge.xquartz.startx)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.adobe.SwitchBoard.plist
(com.adobe.SwitchBoard)
/Library/LaunchDaemons/com.google.keystone.daemon.plist
(com.google.keystone.daemon)
/Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist
(com.macpaw.CleanMyMac2.Agent)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
(com.oracle.java.Helper-Tool)
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
(org.macosforge.xquartz.privileged_startx)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
(com.macpaw.CleanMyMac2Helper.diskSpaceWatcher)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist
(com.macpaw.CleanMyMac2Helper.scheduledScan)
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist
(com.macpaw.CleanMyMac2Helper.trashWatcher)
Library/LaunchAgents/com.spotify.webhelper.plist
(com.spotify.webhelper)
Extrinsic loadable bundles
/System/Library/Extensions/FTDIUSBSerialDriver.kext
(com.FTDI.driver.FTDIUSBSerialDriver)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
(com.google.googletalkbrowserplugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin
(com.google.o3d)
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
(com.google.o1dbrowserplugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Growl.prefPane
(com.growl.prefpanel)
/Library/PreferencePanes/JavaControlPanel.prefPane
(com.oracle.java.JavaControlPanel)
/Library/PreferencePanes/MenuMeters.prefPane
(com.ragingmenace.MenuMeters)
/Library/PreferencePanes/OSXFUSE.prefPane
(com.github.osxfuse.OSXFUSEPrefPane)
/Library/ScriptingAdditions/Adobe Unit Types.osax
(No bundle ID)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
hosts
127.0.0.1localhost
Application check
com.google.GoogleDrive
User login items
iTunesHelper
Dropbox.app
Google Drive
Android File Transfer Agent
Spotify
Safari extensions
Searchme
Amazon Shopping Assistant
Ebay Shopping Assistant
SlickSavings
AdBlock
Restricted user files: 52369
Elapsed time (s): 96
Still the same issue !
A.
Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock all your user files, reset their ownership, and remove their access-control lists. If you've set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Back up all data.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar.
B.
There is an extra or corrupt line in the hosts file ("127.0.0.1localhost"; should be "127.0.0.1 localhost".) If you don't know how to correct that problem, ask for guidance.
Hi,
I will do step A soon. I think I have noticed, that Keynote and Pages crash only if they are opened and displayed on an external monitor. But it doesn't really make sens to me.
Step B. No probleme.
Thanks
Just did the A. Then I run the previous script and I don't have restricted files anymore.
I will keep using keynote and see if is solved the issue.
Thanks.
Hi,
After using Keynote for a while on my macbook pro only, I got no crash. However, I just pluged my extra monitor this morning, and open the font panel ... keynote crashed !
Is it possible that extra monitor is the problem ?
Best regards, thanks
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault boot volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
keynote 6 mavericks crash when editing font
