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I'm unable to use the apple store online and I can't access iTunes on my devise. How do I rectify this?

A bit of assistance here please and thanks.

iPhone 4, iOS 5.0.1

Posted on Mar 4, 2014 5:09 AM

Reply
1 reply

Mar 6, 2014 1:16 PM in response to Slims_23

Hey there Slims_23,


It sounds like you cannot get into the iTunes Store on your phone. I recommend the troubleshooting for iOS devices in the following article named:


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


If the issue persists, I would next suggest the Advanced troubleshooting article found here:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Thank you for using Apple Support Communities.

Regards,

Sterling

I'm unable to use the apple store online and I can't access iTunes on my devise. How do I rectify this?

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