Dropping calls after security update

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dernst65 Author

Level 1

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Dropping calls after security update

After the latest security update, numerous phone calls have been dropped. Phone is not ringing. Friends

have to call multiple times before the phone rings! Anybody have any suggestions other than throwing

this thing in the trash can. It is my first smart phone, 5c and will probably be my last 🙂

iPhone 5c

Posted on Mar 4, 2014 6:50 AM

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Answer 1

sterling r

Community Specialist

Mar 6, 2014 7:09 AM in response to dernst65

Hey there Dernst65,

It sounds like your phone is having some unexpected cellular connectivity issues. I recommend the troubleshooting steps in this article:

iPhone: Troubleshooting issues making or receiving calls

http://support.apple.com/kb/TS3406

Follow the steps below to resolve this issue. Please test after each step.

Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.

Check your phone settings:

Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.

Check for any blocked phone numbers: Tap Settings > Phone > Blocked.

See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.

Ensure that your software is up to date:

Check for a carrier settings update.

Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.

If the iPhone has a SIM card, reseat the SIM card.

If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.

Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.

Try to make or receive calls in another location.

Attempt to isolate to one network band:

If you're having the issue on LTE, disable LTE, if possible, and try again.

If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.

Contact the carrier to check the following:

Your account is properly configured to use the specific iPhone that has the issue.

There are no localized service outages.

Your account doesn't have a billing-related block.

Your calls don't have errors on the carrier system.

Restore the phone as new.

If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.

Thank you for using Apple Support Communities.

Regards,

Sterling

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