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Helpful answers
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Mar 6, 2014 11:27 AM in response to BigFanOfAppleby sheila_m.,Hello BigFanOfApple,
Thank you for the details of the issue you are experiencing with your iPod classic. In most cases, the sad iPod icon indicates a hardware issue. I recommend reviewing the following article:
http://support.apple.com/kb/TS1373
Thank you for using Apple Support Communities.
Best,
Sheila M.
