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Helpful answers
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Mar 6, 2014 12:34 PM in response to MiniWuby sheila_m.,Hello MiniWu,
Congratulations on your brand new iPod nano! I would be concerned too if I saw a red line on the display.
I recommend troubleshooting the issue with these steps:
The Five Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.
- Reset iPod nano. First, make sure iPod nano is charged. Then press the Sleep/Wake button and the Home button for six seconds, until the Apple logo appears.
- Retry with a different USB port if you cannot see iPod nano in iTunes.
- Restart your computer and make sure that you have the latest software updates installed.
- Download and reinstall iTunes.
- Restore iPod nano.
Issue not resolved
If the issue is still not resolved, please read this information on servicing your iPod.
Find the full article here:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Thank you for using Apple Support Communities.
Best,
Sheila M.
