HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software
THEKYKID120

Q: my iphone 4s will not restore error 4005 keeps popin up is there any way i can get this fixed without haveing to pay a bunch of money ?

i really need this phone to work but error 4005 keeps poping up when i try to update and restore it i dont have the money to pay for the over the phone call is there anyway i can fix it ??????

iPhone 4S

Posted on Mar 4, 2014 9:31 AM

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Q: my iphone 4s will not restore error 4005 keeps popin up is there any way i can get this fixed without haveing to pay a bunch of mo ... more

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  • by matt00,

    matt00 Mar 6, 2014 9:59 AM in response to THEKYKID120
    Level 5 (4,015 points)
    Mar 6, 2014 9:59 AM in response to THEKYKID120

    Hey THEKYKID120,

     

     

    Thanks for the question. Error 4005 is related to USB connection issues. For more information, see this resource:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/TS3694

     

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

     

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

     

    To narrow down the issue, you can also change up your hardware:

     

    - Use another USB cable.

    - Plug your cable into a different USB port on your computer.

    - Try a different dock connector (or no dock).

    - Add (or remove) a USB hub between your device and computer.

    - Connect your computer directly to your Internet source, with no routers, hubs, or switches.

     

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

     

    Thanks,

     

    Matt M.