Q: Disappearing iCloud Mail messages

I have this same problem. Around once a fortnight, a sent email vanishes and I have to go through the embarrassment of asking the person if they received it, and sometimes asking for them to send it back. Apple have no idea that email forms the backbone to our lives, nor that email forms part of the legal chain of correspondence in business. I've never had another provider randomly lose emails in 20+ years of using email, nevermind losing them every other week.

And the reason I've just posted this, is because Mail has just lost another email. It was a long email introduction to a new person, and I can't check what I've written because it's vanished.

paul2104 wrote:

 

Apple have no idea that email forms the backbone to our lives, nor that email forms part of the legal chain of correspondence in business. I've never had another provider randomly lose emails in 20+ years of using email, nevermind losing them every other week.

Why would you choose a free consumer system for a business application? There are no guarantees of performance, no tracking or retention (there goes the legal chain)

Seems like a false cost saving to me.

A) because no other email server ever lost my emails, and B) because it's the only service where I can access very old emails across all my devices no matter where I am in the world. I do pay for 3 other business email servers but for some things (I'm a film maker) an introduction from my own email is more effective. It's not the end of the world for me, but it shouldn't be too much to expect Apple to not lose emails in 2014.

The line of code 'is the sent email now on the cloud server? YES. Ok, then delete the local cached version.' is clearly missing. The email never makes it to the cloud server, but is deleted from the local machine. I call that pretty poor.

And are you saying that paid coders producing a complimentary service built from the ground up, shoudn't have to be as diligent?

paul2104 wrote:

 

A) because no other email server ever lost my emails,

What does that have to do with it, there is always a time period before something goes wrong, I prefer to pay for a mail system that makes provision for that eventuality.

B) because it's the only service where I can access very old emails across all my devices no matter where I am in the world.

iCloud can only access iCloud email (@mac.com, @me.com and @icloud.com) so if you mean old iCloud addresses it would obviously be the only mail system that can access them, just like any other email system can access its own old emails.

So we'll agree to differ.

paul2104 wrote:

 

And are you saying that paid coders producing a complimentary service built from the ground up, shoudn't have to be as diligent?

Instead of asking for speculation why don't you read the terms and conditions of the email system you actually use, then you will know what the limitations are.

A few years ago it would have been an easy question for any 10th grader to answer. Now the answer is 'read the T&Cs'. If I did the same in my work, I'd expect to be lampooned. And if I was Steve, I'd be turning in my grave.

No, I mean all the emails I've ever sent on iCloud. They are indeed accessible any time any place, once they make it to the server. I'm not aware that I'm asking anyone to agree. I'm just reporting what has happened to me, and what I think about it.

Please understand that whether or not you take the time to understand what the communications system you and your clients rely on can and can't do is entirely up to you.

I have seen this result too many times, so I made a concious choice not to expose my business to it. As I bill for my services, which include communications from my clients to me and back again the email is paid for in the normal cource of business.

As I said before, we clearly have different approaches to doing business.

Good luck.

All email systems lose mails from time to time, the good ones have procedures for tracking and recovering them.

That is important enough (for me) to pay for.

Boom - a wild guess about my multi-award winning approach to business. Apparently we do have different ideas about what fit for purpose means.

First time for getting trolled though. That was interesting..