1 Reply Latest reply: Mar 6, 2014 8:50 AM by judysings
pdxsean Level 1 Level 1 (0 points)

I have a couple specific numbers that I am unable to send/receive text / MMS messages from since I switched to my 5s.

 

Is there a known issue?


iPhone 5s, iOS 7.0.6
  • judysings Community Specialists Community Specialists (3,705 points)

    Hi pdxsean,

     

    Welcome to the Support Communities!

     

    The article below may be able to help you with this.

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

    1. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    2. If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
    3. Back up and restore your iPhone as new.
    4. If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
    5. Contact your carrier to confirm that you are provisioned for sending SMS and are in an area with cellular coverage.
    6. Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.

     

    Cheers,

     

     

    - Judy