Why is mail is confusing senders?

What's happening here is I search for an email in mac mail and on right, it is addressed properly, except it shows a photo not of Franck. On the left sidebar the thumbnail of the email shows a completely different sender and subject, however the first few lines of the email matched the one on the left. When I want to reply to that email, it doesn't want to send it to Franck, it addresses the reply to Mike.


I have been testing this with a few other emails, and am finding the same thing. This wasn't happening before I switched to Mavericks. Has anyone had to deal with this?


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User uploaded file

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Mar 4, 2014 12:12 PM

9 replies

Apr 1, 2014 7:00 AM in response to Csound1

Yes, it is correct on the Exchange server via web interface. And mail displays correctly on my various IOS devices. Seems to be a keychain problem, as deactivating keychain on the affected machine seems to fix it.


Here's my background from another discussion on the Apple support forum.


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I still cannot find a solution to this weird problem, any ideas welcomed.


This came up after upgrading to Mavericks. Using Mail.app, w multiple mail accounts. It only happens with my sole Exchange account.


Upon opening mail, the display is correct for several seconds. Then the screen seems to 'refresh', and the sender's name in the middle pane is replaced by the name of the first recipient. If I switch to a different mail account, then back to the Exchange account, the display is again correct for a few seconds. This phenonenom also affects spotlight search by sender in an irritating way, since when the display changes, the result of the search clears.


Have tried: rebuilding mail index, both from within mail and brute-force (deleting the files); deleting the Exchange account from within mail, then adding it back in.


Also deleted the Exchange account, then readded it back in. Same.

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Why is mail is confusing senders?

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