Wacom Intuos 5 Driver causes Mavericks 10.9.2 to crash

I have a iMac 27" running dual mac screens, OS upgraded to Mavericks 10.9.2. I recently purchased a Wacom Intuos Pro Wireless Tablet, ever since installing the latest driver 6.3.7-3 from the Wacom site, my mac now crashes. The pen will get stuck then a few seconds later both screens go grey, then one screen will go blue and then I have to restart the mac, however on a few occasions the mac has taken 7 attempts to restart using cmd-R.

Having spoken to customer support, they definitely think its a driver software issue, but have never seen this happen before, can someone help???? Please!

iMac, OS X Mavericks (10.9.2)

Posted on Mar 4, 2014 12:43 PM

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7 replies

Apr 28, 2017 12:35 PM in response to DilMist

I am having the same problem. Originally, I had upgraded my computer to Yosemite and had nothing but Adobe CS6 compatibility issues, so I reverted back to the original OS the computer came with, which was Mountain Lion. Everything worked great and the computer responded faster. Then I decided to update to Mavericks—big mistake. The Intous 5 tablet is acting wonky and erratic, and nothing I do has helped improve its performance. Updating the driver to the next level will not help. Running disk utilities has not resolved the issue. The only choice at this time is to revert back to Mountain Lion, and live with it. The lesson here is that sometimes we should not get wrapped up in the hype to upgrade our software and system, and just leave a sleeping dog lie.


Best of luck to you.

Apr 28, 2017 12:51 PM in response to tech$1

tech$1 wrote:


The only choice at this time is to revert back to Mountain Lion, and live with it. The lesson here is that sometimes we should not get wrapped up in the hype to upgrade our software and system, and just leave a sleeping dog lie.



I learned this lesson many years, ago with software and OS updates.

Also, were you running the most up to date OS X 10.9 Mavericks version (10.9.5)?

My Late 2009 iMac will be forever tied to OS X 10.8.5 Mountain Lion and OS X 10.9.5 Mavericks.

Have you tried maybe using an older Intuos 5 driver to see of this would work on OS X 10.9.5 Mavericks?

I use an older Wacom Intuos 3 9" x 12" tablet with the latest Intuos 3 drivers for OS X 10.9.5 Mavericks and my older Intuos 3 is working fine with my older Photoshop CS4 and Corel Painter 2016.

Apr 28, 2017 3:16 PM in response to MichelPM

I actually tried that but to no avail. It still acts wonky. I am in the process of reverting back to Mountain Lion. But thank you for your input. Much appreciated. The Mavericks issue might explain why Apple no longer offers it, I think. Apple does still offer Mountain Lion and a hard disk install version of it, but they completely dropped Mavericks. The only reason I was able to install it was because I still have it in my Apple Apps history.

Apr 28, 2017 4:44 PM in response to tech$1

Apple no longer offers 10.10 Yosemite AND Mavericks and only certain iMacs (2007-early 2009 iMacs) still have access to El Capitán.

El Capitán is no longer offered to those Macs that can upgrade to macOS Sierra.

OS X 10.7.5 Lion is offered as a paid upgrade as there are still older Intel Macs that need/can benefit from OS X 10.7 Lion.

OS X 10.8.5 Mountain is offrered as a paid upgrade as OS X 10.8 Mountain Lion is REALLY what OS X 10.7 Lion should have been when it was, initially, introduced.

Mar 7, 2014 6:02 AM in response to DilMist

I too am I believe having a simular problem. I have a new iMac 27 3.5-core i7 32 gig ram, and it is crashing/restarting on me once a day. I have been on the line with Apple a couple times, tried various fixes but nothing seems to help. Did an OSX 10.9.2 reinstall at the end it told me there was a "kernal" problem with wacom. So I am pretty sure this is the issue, hopefully Wacom or Apple with develope a fix soon.

Mar 7, 2014 8:04 AM in response to AJCP1102

I did the same , reinstall mavericks using cmd-r , now back to using a mouse, however no crashes as yet. Definitely an issue with the Wacom driver software ( some have said to try installing it from the US site, which seems to work), I would recommend waiting for the next update before attempting to install again. Wacom is Such a pain!!!

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Wacom Intuos 5 Driver causes Mavericks 10.9.2 to crash

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