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Serial number n/a

Hellow guys,i recently access a site link which rebooted my device,all apps that i've upgraded cannot be oppened.

I try to restore my iphone using DFU but my device sad Serial number n/a

It recognises my iPhone as a iPhone 5 but it sad serial noumber n/a.

and cannot do anything i tried to upgradea using itunes to the last ios but still nothing.

I have the IMEI phone locked to the cloud account,i can prove that it's my phone if that's nedeed.

Tried to contact apple but still nothing,please help.


this is how it looks.

https://www.dropbox.com/s/kbx0vaoylqhg1nd/Screen%20shot%202014-03-05%20at%2024.1 9.26%20.png

iPhone 5, iOS 7.0.4

Posted on Mar 4, 2014 2:28 PM

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Mar 4, 2014 2:34 PM in response to BuzleaPaul

Your device is in recovery mode (read that on the post). You need to connect to iTunes and restore. See this support document. http://support.apple.com/kb/HT1808


You mention something about "tried to upgrade using iTunes by still nothing. I have the IMEI phone locked". What exactly are you trying to say here. The photo that you uploaded is from iTunes that the device is in recovery mode. Just perform the restore.

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Mar 4, 2014 2:32 PM in response to BuzleaPaul

BuzleaPaul wrote:


Hellow guys,i recently access a site link which rebooted my device,all apps that i've upgraded cannot be oppened.

You attempted to jailbreak it.


If it was unintentional, make an appointment at the genius bar of your local Apple Store and plead your case to them.

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Mar 4, 2014 3:06 PM in response to KiltedTim

Tim, i saw on the internet that someone is selling iPhone 5s at a low price,but it sad icloud blocked,so i wanted to do some research on what and how you cand unlock it since it was at so low price.

I ended on some forum which stated that it cannot be unlocked only by it's original owner and see this link,i entered on it.The phone rebooted and everything was ok.

after one day i upgraded some itunes apps,and they did not open at all...they only appear to be opened but nothing, just those who were not upgraded worked.

So i sad that was a virus or something,i tried to delete and restore all data,saved some important things deactivated find my phone and the phone started the erase.But was blocked on the load screen.

I put it tu dfu,than back and it started the same as before with the apps problem.

I tried to do a restore from itunes and after that i sad serial number n/a and gaved me a link,i read it and nothing usefull. Now i'm downloading the 7.0.6 using iTunes to retry the soft update.

The bad part is that in my country i don't have apple suport only by carriers and the phone was purchased a year ago from a friend from abrod.So i cannot do anything. 😟 doesn't apple have a mail support?

I cannot turn on my phone,even thoe iTunes sees it.

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Serial number n/a

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