iOS 7.0.6 update killed my iPad, and cannot be restored (error 4005)

Hello,


I updated my iPad 4th gen (A1458) to iOS 7.0.6, it began crashing when running some apps. (screen turning blue, blinking, then shut down)

After crashing several times, then the iPad completly died.

so I did this:


1. Recovery Mode - no response

2. DFU Mode:

- it gets recognized on iTunes, but it would get stuck when waiting for response from iPad when trying to restore.

- then unknown error (error code 4005)

3. Trying different Firmware (7.0.4) via DFU

- I keep getting error message that iPad is not compatible with that firmware



so I brought my iPad to Apple Genius bar to see what they are gonna say. And they told me that they think the lightening USB port is broken, so iPad is not drawing enough power to be up and running. and I would have to replace the whole iPad which will costs me $299 since it's not on Apple care. (***)


so benefit of doubts, I brought it to a local repair shop to try to replace USB port to see if the Genius Bar was right.

Apparently, it wasn't the USB port issue (the tech. tried two different new parts), and he thinks the logic board might have been corrupted.


So my iPad is completely bricked/died, and I am very very angry because I'm very confident that it's the 7.0.6 update that killed my iPad which was running perfectly fine before the update.


Please let me know if you know any solotion (even how to fight against Apple), or any similar experiences.


thank you


Sam

iPad (4th gen) Wi-Fi, iOS 7.0.6

Posted on Mar 4, 2014 3:27 PM

Reply
18 replies

Mar 6, 2014 11:44 AM in response to sammertime

My iPad 4G (64 GB LTE wireless) was bricked during the iOS 7.0.6 update, during the firmware update (error 1). I could not restore it at all. I had updated iTunes to the latest version, turned off virus scanner, rebooted PC - nothing helped.


iTunes diagnostics with my PC (running Windows Vista) indicated hardware connection was good.


Solution: I had my son do a clean restore to a new iPad running iOS 7.0.6, using his MacBook Pro. From that point, I was able to restore it from the full backup I did just before starting the iOS 7.0.6 install. 2 hours later, all was back to normal. If I couldn't have done the initial restore using the MacBook, I would have tried downloading and installing iOS 7.0.6 and installing it using a PC utility.


Moral: ALWAYS do a full backup before starting any iOS updates!

Mar 6, 2014 12:10 PM in response to Philly_Phan

Philly:

When there is an iOS update available, iTunes asks if you want to install it. I chose to only download the iOS 7.0.6 update, but not to install it until I had done a backup of everything on my iPad. When that iOS 7.0.6 update failed, I had NO iOS at all, just a bricked iPad.


When my son did a "clean restore" that was the same thing you'd do to wipe an iPad - just install iOS 7.0.6 and install basic iPad apps. When you turn the iPad on after that, it indicates it wants to be connected to iTunes. At that point, my son yanked the cord so nothing else was installed. Then, with iOS 7.0.6 already installed, iTunes on my PC didn't say it wanted to update iOS, and allowed me to choose my previous backup to be restored. All was straightforward after that.


Again, there are places on he web where you can download various versions of iOS, along with a PC utility that will do the iOS update. I think these utilities are for when you want to hack your device, so I'm not crazy about this approach.

Mar 6, 2014 2:12 PM in response to sammertime

Your iPad was out of warranty or the iPad would have been replaced without charge if the lightning port had gone bad. To get an out of warranty replacement you pay the out of warranty charge and your iPad would have been replaced. Wouldn't have mattered if it was the lightning port or the circuit board. You would have had what would essential be a new iPad. Now you have nothing.

Mar 6, 2014 3:00 PM in response to sammertime

Sammertime: It makes you wonder... Your iPad WAS working fine before trying to update to iOS 7.0.6, right?

So all you did was run the update, and now you have HARDWARE PROBLEMS? Sure seems strange!


I wonder what errors you'd get if you had run the iTunes diagnostic tests? Click Help, and choose Diagnostics. There are 4 tests. One for CD/DVD, one for network, one for hardware, and one for sync. When my iPad was bricked, I ran my tests (skipping CD/DVD). Network passed, hardware passed, (means ISB cable and port are good) but sync failed.


At least this diagnostic will give you a sense of what's NOT broken.

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iOS 7.0.6 update killed my iPad, and cannot be restored (error 4005)

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