sammertime
Level 1 (0 points)

Q: iOS 7.0.6 update killed my iPad, and cannot be restored (error 4005)

Hello,

 

I updated my iPad 4th gen (A1458) to iOS 7.0.6, it began crashing when running some apps. (screen turning blue, blinking, then shut down)

After crashing several times, then the iPad completly died.

so I did this:

 

1. Recovery Mode - no response

2. DFU Mode:

    - it gets recognized on iTunes, but it would get stuck when waiting for response from iPad when trying to restore.

    - then unknown error (error code 4005)

3. Trying different Firmware (7.0.4) via DFU

    - I keep getting error message that iPad is not compatible with that firmware

 

 

so I brought my iPad to Apple Genius bar to see what they are gonna say. And they told me that they think the lightening USB port is broken, so iPad is not drawing enough power to be up and running. and I would have to replace the whole iPad which will costs me $299 since it's not on Apple care. (***)

 

so benefit of doubts, I brought it to a local repair shop to try to replace USB port to see if the Genius Bar was right. 

Apparently, it wasn't the USB port issue (the tech. tried two different new parts), and he thinks the logic board might have been corrupted.

 

So my iPad is completely bricked/died, and I am very very angry because I'm very confident that it's the 7.0.6 update that killed my iPad which was running perfectly fine before the update.

 

Please let me know if you know any solotion (even how to fight against Apple), or any similar experiences.

 

thank you

 

Sam

iPad (4th gen) Wi-Fi, iOS 7.0.6

Posted on Mar 4, 2014 3:27 PM

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sammertime

Q: iOS 7.0.6 update killed my iPad, and cannot be restored (error 4005)

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  • by Philly_Phan,

    Philly_Phan Philly_Phan Mar 4, 2014 3:53 PM in response to sammertime
    Level 6 (13,576 points)
    iPhone
    Mar 4, 2014 3:53 PM in response to sammertime

    Has it EVER been jailbroke?

  • by sammertime,

    sammertime sammertime Mar 4, 2014 3:55 PM in response to Philly_Phan
    Level 1 (0 points)
    Mar 4, 2014 3:55 PM in response to Philly_Phan

    nope.

    I kept it simple with oure iOS all the time

  • by Philly_Phan,

    Philly_Phan Philly_Phan Mar 4, 2014 4:07 PM in response to sammertime
    Level 6 (13,576 points)
    iPhone
    Mar 4, 2014 4:07 PM in response to sammertime

    sammertime wrote:

     

    nope.

    I kept it simple with oure iOS all the time

    Then you obviously have a hardware problem.  Unfortunately, once the device is worked on by a non-authorized repair shop, Apple won't touch it anymore.

  • by sammertime,

    sammertime sammertime Mar 4, 2014 4:19 PM in response to Philly_Phan
    Level 1 (0 points)
    Mar 4, 2014 4:19 PM in response to Philly_Phan

    yeah.. I'm not really expecting much from Apple anyway since they made the initial verdict.

    thanks.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Mar 4, 2014 4:20 PM in response to sammertime
    Level 6 (13,576 points)
    iPhone
    Mar 4, 2014 4:20 PM in response to sammertime

    sammertime wrote:

     

    yeah.. I'm not really expecting much from Apple anyway since they made the initial verdict.

    thanks.

    It's unfortunate that they diagnosed a problem that does not meet with your satisfaction.

  • by ginofs,

    ginofs ginofs Mar 6, 2014 11:44 AM in response to sammertime
    Level 1 (5 points)
    Mar 6, 2014 11:44 AM in response to sammertime

    My iPad 4G (64 GB LTE wireless) was bricked during the iOS 7.0.6 update, during the firmware update (error 1). I could not restore it at all. I had updated iTunes to the latest version, turned off virus scanner, rebooted PC - nothing helped.

     

    iTunes diagnostics with my PC (running Windows Vista) indicated hardware connection was good.

     

    Solution: I had my son do a clean restore to a new iPad running iOS 7.0.6, using his MacBook Pro. From that point, I was able to restore it from the full backup I did just before starting the iOS 7.0.6 install.  2 hours later, all was back to normal. If I couldn't have done the initial restore using the MacBook, I would have tried downloading and installing iOS 7.0.6 and installing it using a PC utility.

     

    Moral: ALWAYS do a full backup before starting any iOS updates!

  • by Philly_Phan,

    Philly_Phan Philly_Phan Mar 6, 2014 11:52 AM in response to ginofs
    Level 6 (13,576 points)
    iPhone
    Mar 6, 2014 11:52 AM in response to ginofs

    I don't know how to tell you this but the backup does not include the IOS.

  • by ginofs,

    ginofs ginofs Mar 6, 2014 12:10 PM in response to Philly_Phan
    Level 1 (5 points)
    Mar 6, 2014 12:10 PM in response to Philly_Phan

    Philly:

      When there is an iOS update available, iTunes asks if you want to install it. I chose to only download the iOS 7.0.6 update, but not to install it until I had done a backup of everything on my iPad. When that iOS 7.0.6 update failed, I had NO iOS at all, just a bricked iPad.

     

    When my son did a "clean restore" that was the same thing you'd do to wipe an iPad - just install iOS 7.0.6 and install basic iPad apps.  When you turn the iPad on after that, it indicates it wants to be connected to iTunes. At that point, my son yanked the cord so nothing else was installed.  Then, with iOS 7.0.6 already installed, iTunes on my PC didn't say it wanted to update iOS, and allowed me to choose my previous backup to be restored. All was straightforward after that.

     

    Again, there are places on he web where you can download various versions of iOS, along with a PC utility that will do the iOS update. I think these utilities are for when you want to hack your device, so I'm not crazy about this approach.

  • by sammertime,

    sammertime sammertime Mar 6, 2014 12:28 PM in response to ginofs
    Level 1 (0 points)
    Mar 6, 2014 12:28 PM in response to ginofs

    thank you guys for your responses.

     

    I already tried with 3 different computers(both PC and Mac) with different USB cables,

    also with default fimware file (tried with different versions too)

     

    and I actually think iOS update killed the Logic board, so there's not much I can do at this point I guess..

  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Mar 6, 2014 12:48 PM in response to sammertime
    Level 5 (7,169 points)
    Mac OS X
    Mar 6, 2014 12:48 PM in response to sammertime

    It is highly unlikely an iOS update caused a logic board to go south. I hate to be cynical, but I think the repair shop may have fried your board when attepting to solder a new USB connector. Had you followed some of the other advice here first (most importantly a DFU restore), I think you would have been ok.

  • by sammertime,

    sammertime sammertime Mar 6, 2014 2:04 PM in response to Alfred DeRose
    Level 1 (0 points)
    Mar 6, 2014 2:04 PM in response to Alfred DeRose

    I highly doubt that the repair shop fried the board because I already tried with DFU before bringing it in to a store.

    And after coming back from the store, I'm still getting the same error message

  • by Ralph9430,

    Ralph9430 Ralph9430 Mar 6, 2014 2:12 PM in response to sammertime
    Level 6 (18,243 points)
    Apple Watch
    Mar 6, 2014 2:12 PM in response to sammertime

    Your iPad was out of warranty or the iPad would have been replaced without charge if the lightning port had gone bad. To get an out of warranty replacement you pay the out of warranty charge and your iPad would have been replaced. Wouldn't have mattered if it was the lightning port or the circuit board. You would have had what would essential be a new iPad. Now you have nothing.

  • by sammertime,

    sammertime sammertime Mar 6, 2014 2:41 PM in response to Ralph9430
    Level 1 (0 points)
    Mar 6, 2014 2:41 PM in response to Ralph9430

    Wow thank you

  • by ginofs,Helpful

    ginofs ginofs Mar 6, 2014 3:00 PM in response to sammertime
    Level 1 (5 points)
    Mar 6, 2014 3:00 PM in response to sammertime

    Sammertime:  It makes you wonder...  Your iPad WAS working fine before trying to update to iOS 7.0.6, right?

    So all you did was run the update, and now you have HARDWARE PROBLEMS?  Sure seems strange!

     

    I wonder what errors you'd get if you had run the iTunes diagnostic tests?  Click Help, and choose Diagnostics. There are 4 tests. One for CD/DVD, one for network, one for hardware, and one for sync. When my iPad was bricked, I ran my tests (skipping CD/DVD). Network passed, hardware passed, (means ISB cable and port are good) but sync failed.

     

    At least this diagnostic will give you a sense of what's NOT broken.

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