HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
Brad4422

Q: I shot a video clip on my iPhone 5 and emailed it to my mom.  She can't open the video on her iMac, her iPad3, or her iPhone5.  What is going on?

I have the latest software update.  Mom has the latest software updates.  She cannot open this video on any of her Apple devices.  She has iPad3, iPhone 5, Imac.  I cannot think of any reason that she can't open them.  My wife can open the video on her iPhone 5, without problem. I texted and emailed the video.  Is there something in the settings?  Thanks, in advance.

iPhone 5, iOS 7.0.6

Posted on Mar 4, 2014 3:37 PM

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Q: I shot a video clip on my iPhone 5 and emailed it to my mom.  She can't open the video on her iMac, her iPad3, or her iPhone5 ... more

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