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Recently i've downloaded something and now I have all this adware on safari. Pop up ads and Certain words are highlited that when clicked go to ads for surveys and stuff etc. I've tried everything but i cant get rid of the highlighted text. Does anyone know how to fix this?
MacBook Pro
So, a week later and no repeat pop-up of Mackeeper. Following Linc's advice, but looking for different root lines in plist worked. 🙂
Samething happened to me. Follow Linc Davis instructions, ran Thomas_r's TSMART.zip because my system is older that 10.7 and nothing is working to get rid of this mess in Safari. I did not have any extension is Safari Preferences therefore nothing to delete. I did not have any of the adware names that Linc Davis instructions mentioned and Thomas_r fix unfortunately didn't work either for MY problem. I clicked on one of the adds cause I figured I had little to lose and I got a pop up window telling me PJS-4.2 was installed and that I could suppress the add for 24hrs or I could remove it from Safari Extensions but I have no Safari extensions showing up at all. When this problem first occured, I was prompted to call a 1-855 number immediately. I also saw a post on this community describing sort of my problem that that folks should call an 1-855 number for help and I believe Apple support was supposed to be who you would be calling. I did not call the number and the post was added less than an hour ago.
vq11 wrote:
Samething happened to me....
When this problem first occured, I was prompted to call a 1-855 number immediately. I also saw a post on this community describing sort of my problem that that folks should call an 1-855 number for help and I believe Apple support was supposed to be who you would be calling.
No, this is not the same thing at all. No adware is involved. This is a scam javascript pop-up, pure and simple. There is nothing permanently installed on your computer that needs to be removed.
See Tech support scam pop-ups from thomas_r.
or
The following comes from user stevejobsfan0123.
vq11 wrote:
I clicked on one of the adds cause I figured I had little to lose and I got a pop up window telling me PJS-4.2 was installed and that I could suppress the add for 24hrs or I could remove it from Safari Extensions but I have no Safari extensions showing up at all. When this problem first occured, I was prompted to call a 1-855 number immediately.
You have two different things going on here. First, as MadMacs0 indicates, you have gotten onto a scam page that is trying to get you to call a scam phone number. See the links he referred you to with regard to that message.
The other is adware. This PJS-4.2 adware is very new, and appears to be part of the Buca Apps adware. This would not be covered by the TSM Adware Removal Tool. Since you're running too old a system to use AdwareMedic, you'll find manual removal instructions here:
http://www.thesafemac.com/arg-buca-apps/
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)
Finally gone!!!! Thanks, the Buca Apps adware removal instructions worked. You have put an end to a very two frustrating days.
Boot Mode: Normal
Model: MacBookPro11,1
System diagnostics
2014-12-11 discoveryd crash
2014-12-21 discoveryd crash
Kernel messages
Jan 5 16:38:52 BUG in process suhelperd[250]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 5 16:39:03 BUG in process suhelperd[250]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 5 16:54:27 BUG in process suhelperd[250]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 5 16:54:39 BUG in process suhelperd[250]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 5 17:01:28 wl0: Roamed or switched channel, reason #4, bssid 00:24:7b:93:21:91, last RSSI -51
Jan 6 16:09:34 BUG in process suhelperd[285]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 6 16:09:46 BUG in process suhelperd[285]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 6 17:01:28 wl0: Roamed or switched channel, reason #4, bssid 00:24:7b:93:21:91, last RSSI -68
Jan 7 14:30:09 BUG in process suhelperd[249]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 7 14:30:21 BUG in process suhelperd[249]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 7 14:39:55 Over-release of kernel-internal importance assertions for pid 216 (com.apple.dock.e), dropping 1 assertion(s) but task only has 0 remaining (0 external).
Jan 8 16:22:57 BUG in process suhelperd[249]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 136 times ---
Jan 8 16:23:15 BUG in process suhelperd[249]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 132 times ---
Jan 8 16:23:18 BUG in process suhelperd[249]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 3 times ---
Jan 8 16:23:19 BUG in process suhelperd[249]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 2 times ---
Jan 8 16:44:29 BUG in process suhelperd[249]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 255 times ---
Extrinsic daemons
com.v.helper
com.adobe.fpsaud
Extrinsic agents
com.v.agent
com.flashmall.updater
com.webtools.update.agent
com.jdibackup.ZipCloud.autostart
com.webhelper
com.spotify.webhelper
com.jdibackup.ZipCloud.notify
com.crossrider.wss002501.agent.plist
launchd items
/Library/LaunchAgents/com.mars.agent.plist
(com.v.agent)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.gopro.stereomodestatus.plist
(com.gopro.stereomodestatus)
/Library/LaunchDaemons/com.mars.daemon.plist
(com.v.daemon)
/Library/LaunchDaemons/com.mars.helper.plist
(com.v.helper)
Library/LaunchAgents/com.crossrider.wss002501.agent.plist
(com.crossrider.wss002501.agent.plist)
Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
(com.jdibackup.ZipCloud.autostart)
Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
(com.jdibackup.ZipCloud.notify)
Library/LaunchAgents/com.spotify.webhelper.plist
(com.spotify.webhelper)
Library/LaunchAgents/com.webhelper.plist
(com.webhelper)
Library/LaunchAgents/com.webtools.update.agent.plist
(com.webtools.update.agent)
Library/LaunchAgents/WebSocketServerApp
(No job label)
Extrinsic loadable bundles
/System/Library/Extensions/JMicronATA.kext
(com.jmicron.JMicronATA)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/GoPro.prefPane
(com.cineform.codec)
/Library/QuickTime/CFHDCompressor.component
(com.cineform.CFHDCompressor)
/Library/QuickTime/CFHDDecompressor.component
(com.cineform.CFHDDecompressor)
User login items
iTunesHelper
Spotify
Safari extensions
searchExt
Restricted user files: 104
Elapsed time (s): 89
You have multiple pieces of adware installed. See my Adware Removal Guide.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)
Wow, I tried several of the procedures mentioned in this thread. I was afraid to download anything new since most of the nasty ads were from companies that said they would fix my problem. But finally one of MadMacs0 posts changed my mind & I downloaded AdMedic & poof the mess was gone! Thank you both. And I donated; you do a great service!
Susan
A
You installed a variant of the "VSearch" trojan. Remove it as follows.
This malware has many variants. Anyone else finding this comment should not expect it to be applicable.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.mars.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.mars.daemon.plist
/Library/LaunchDaemons/com.mars.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/mars
/System/Library/Frameworks/v.framework
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
B
You also installed the "Crossrider" trojan. Take the steps below to disable it.
Back up all data before continuing.
1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/LaunchAgents
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.
2. Inside the folder you just opened, there may be files with any of the following names:
com.crossrider.wss*.agent.plist
flashmall_updater.plist
flashmall_updater.sh
com.webhelper.plist
com.webtools.update.agent.plist
WebSocketServerApp
Here * stands for a variable six-digit number. Some of these files may be absent. Move any that you have to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.
3. Do as in Step 1 with this line:
~/Library/Application Support
A folder named "Application Support" will open. Inside it there may be a subfolder with this name:
webHelperApp
If so, move that subfolder—not the "Application Support" folder—to the Trash.
4. Finally, open this folder in the same way as above:
~/Library
Look for a subfolder with this name:
WebTools
and move it to the Trash, if present. Finally, empty the Trash.
C
Your Safari extension is malicious and should be removed in the Extensions pane of the Safari preferences window:
Do the equivalent in the Chrome and Firefox browsers, if you use those. Never install any extension with the words "Spigot," "Conduit," or "Trovi" in the description.
D
"ZipCloud" is some sort of cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps.
To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.)
Quit the application, if it's running, and drag it from the Applications folder to the Trash.
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a file selected. Move the selected file to the Trash.
In the same folder, there may also be a file named
com.jdibackup.ZipCloud.notify.plist
Move that to the Trash as well.
Log out or restart the computer and empty the Trash.
Boot Mode: Normal
Model: MacBookAir6,2
System diagnostics
2015-01-06 discoveryd crash
2015-01-13 discoveryd crash
2015-01-14 discoveryd crash
2015-01-15 discoveryd crash
Kernel messages
--- last message repeated 133 times ---
Jan 13 12:19:57 wl0: Roamed or switched channel, reason #2, bssid 00:26:5a:78:a2:f6, last RSSI -56
Jan 14 13:45:34 BUG in process suhelperd[199]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 399 times ---
Jan 15 11:51:49 BUG in process suhelperd[199]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 114 times ---
Jan 15 11:51:51 BUG in process suhelperd[199]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 21 times ---
Jan 15 11:52:03 BUG in process suhelperd[199]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 1 time ---
Jan 15 13:00:36 wl0: Roamed or switched channel, reason #2, bssid 00:26:5a:78:a2:f6, last RSSI -64
Jan 15 13:28:41 wl0: Roamed or switched channel, reason #2, bssid 00:26:5a:78:a2:f6, last RSSI -62
Jan 15 16:08:58 process com.avast.daemon[8989] thread 944934 caught burning CPU! It used more than 50% CPU (Actual recent usage: 71%) over 180 seconds. thread lifetime cpu usage 90.065350 seconds, (70.187588 user, 19.877762 system) ledger info: balance: 90002568757 credit: 90002568757 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 126748354913
Jan 15 16:48:09 BUG in process suhelperd[1000]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:10:30 BUG in process suhelperd[1000]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 15 17:46:03 BUG in process suhelperd[188]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:46:26 BUG in process suhelperd[188]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 15 17:54:33 BUG in process suhelperd[187]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:54:57 BUG in process suhelperd[187]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 15 17:57:19 BUG in process suhelperd[188]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:57:50 BUG in process suhelperd[188]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Extrinsic agents
com.avast.home.userinit
launchd items
Library/LaunchAgents/com.avast.home.userinit.plist
(com.avast.home.userinit)
Extrinsic loadable bundles
/System/Library/Extensions/JMicronATA.kext
(com.jmicron.JMicronATA)
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
(com.AdobeAAMDetectLib.AdobeAAMDetect)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
(com.google.googletalkbrowserplugin)
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
(com.google.o1dbrowserplugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/ScriptingAdditions/BartenderHelper.osax
(com.surteesstudios.BartenderHelper)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
DNS (from DHCP): 5.135.54.164
User login items
Bartender
iTunesHelper
Google Chrome
Restricted user files: 111
Elapsed time (s): 105
Boot Mode: Normal
Model: MacBookAir6,2
System diagnostics
2015-01-06 discoveryd crash
2015-01-13 discoveryd crash
2015-01-14 discoveryd crash
2015-01-16 discoveryd crash
2015-01-16 discoveryd crash
Kernel messages
Jan 15 11:52:03 BUG in process suhelperd[199]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 1 time ---
Jan 15 13:00:36 wl0: Roamed or switched channel, reason #2, bssid 00:26:5a:78:a2:f6, last RSSI -64
Jan 15 13:28:41 wl0: Roamed or switched channel, reason #2, bssid 00:26:5a:78:a2:f6, last RSSI -62
Jan 15 16:08:58 process com.avast.daemon[8989] thread 944934 caught burning CPU! It used more than 50% CPU (Actual recent usage: 71%) over 180 seconds. thread lifetime cpu usage 90.065350 seconds, (70.187588 user, 19.877762 system) ledger info: balance: 90002568757 credit: 90002568757 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 126748354913
Jan 15 16:48:09 BUG in process suhelperd[1000]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:10:30 BUG in process suhelperd[1000]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 15 17:46:03 BUG in process suhelperd[188]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:46:26 BUG in process suhelperd[188]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 15 17:54:33 BUG in process suhelperd[187]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:54:57 BUG in process suhelperd[187]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 15 17:57:19 BUG in process suhelperd[188]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 118 times ---
Jan 15 17:57:50 BUG in process suhelperd[188]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
Jan 16 20:14:25 BUG in process suhelperd[188]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 136 times ---
Jan 16 20:14:46 BUG in process suhelperd[188]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 132 times ---
Jan 16 20:14:48 BUG in process suhelperd[188]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)
--- last message repeated 3 times ---
Jan 16 20:15:33 BUG in process suhelperd[188]: over-released legacy external boost assertions (0 total, 0 external, 0 legacy-external)
--- last message repeated 1 time ---
Extrinsic agents
com.avast.home.userinit
Extrinsic loadable bundles
/System/Library/Extensions/JMicronATA.kext
(com.jmicron.JMicronATA)
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
(com.AdobeAAMDetectLib.AdobeAAMDetect)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
(com.google.googletalkbrowserplugin)
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
(com.google.o1dbrowserplugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/ScriptingAdditions/BartenderHelper.osax
(com.surteesstudios.BartenderHelper)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
DNS (from DHCP): 5.135.54.164
User login items
Bartender
iTunesHelper
Google Chrome
Restricted user files: 352
Elapsed time (s): 109
1. The only people who will ever see your posting are those that might still be monitoring this thread. You will always find faster help from more troubleshooters by starting a new thread completely describing what you issues are, including screenshots where appropriate. You have not said anything about your problem so you force us to guess it might have something to do with adware.
2. I see evidence of other issues, but the only thing that might relate to Adware is your use of Avast!. See Avast installs adware!
3. I doubt that you need any A-V software, but if you do there are better choices.
Boot Mode: Normal
Model: MacBookPro9,1
System diagnostics
2014-12-21 Google Chrome Helper spin
2015-01-12 Google Chrome Helper spin
2015-01-12 Google Chrome Helper spin
2015-01-12 Google Chrome spin
2015-01-12 Google Chrome spin
2015-01-12 Google Chrome spin
2015-01-12 WindowServer spin
2015-01-13 Google Chrome Helper spin
User diagnostics
2015-01-13 Google Chrome crash
Kernel messages
Jan 17 01:47:22 wl0: Roamed or switched channel, reason #4, bssid 6c:f3:7f:48:98:89
--- last message repeated 1 time ---
Jan 17 04:52:23 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:89
--- last message repeated 1 time ---
Jan 17 08:53:57 MacAuthEvent en1 Auth result for: 6c:f3:7f:39:4d:09 Auth timed out
--- last message repeated 1 time ---
Jan 17 08:54:03 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:89
--- last message repeated 1 time ---
Jan 17 12:55:47 MacAuthEvent en1 Auth result for: 6c:f3:7f:39:4d:09 Auth timed out
Jan 17 12:55:47 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:89
Jan 17 14:56:33 MacAuthEvent en1 Auth result for: 6c:f3:7f:48:98:89 Auth timed out
Jan 17 16:52:27 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:88
--- last message repeated 5 times ---
Jan 18 12:03:28 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:39:4d:08
Jan 18 13:13:04 wl0: Roamed or switched channel, reason #4, bssid 6c:f3:7f:48:98:88
Jan 18 15:23:52 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:88
--- last message repeated 1 time ---
Jan 18 15:51:55 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:39:4d:08
Jan 18 15:52:31 wl0: Roamed or switched channel, reason #4, bssid 6c:f3:7f:48:98:88
Jan 18 19:19:42 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:39:4d:08
Jan 18 20:09:05 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:88
Jan 18 20:14:21 Sound assertion in AppleHDAController at line 8198
Jan 18 23:48:29 wl0: Roamed or switched channel, reason #2, bssid 6c:f3:7f:48:98:88
--- last message repeated 1 time ---
Jan 19 09:49:05 wl0: Roamed or switched channel, reason #1, bssid 6c:f3:7f:39:4b:28
Pageouts (MiB): 1070
Loaded extrinsic kernel extensions
com.Symantec.kext.SAVAPComm (12.1)
Extrinsic daemons
scManagerD
com.microsoft.office.licensing.helper
com.adobe.fpsaud
com.absolute.rpcgeo
Extrinsic agents
com.google.Chrome.37872.UUID
com.jdibackup.ZipCloud.backupstart
com.jdibackup.ZipCloud.notify
com.webhelper
com.webtools.update.agent
com.crossrider.wss002503.agent.plist
com.flashmall.enabler
com.flashmall.updater
scClient
com.symantec.symsecondarylaunch.application
com.symantec.scannotification.application
com.symantec.savdiskmountnotify.application
com.symantec.quickmenusa.application
com.google.keystone.user.agent
launchd items
/Library/LaunchAgents/com.symantec.quickmenusa.application.plist
(com.symantec.quickmenusa.application)
/Library/LaunchAgents/com.symantec.savdiskmountnotify.application.plist
(com.symantec.savdiskmountnotify.application)
/Library/LaunchAgents/com.symantec.scannotification.application.plist
(com.symantec.scannotification.application)
/Library/LaunchAgents/com.symantec.symsecondarylaunch.application.plist
(com.symantec.symsecondarylaunch.application)
/Library/LaunchAgents/Safe.Connect.client.plist
(scClient)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/Safe.Connect.plist
(scManagerD)
Library/LaunchAgents/com.crossrider.wss002503.agent.plist
(com.crossrider.wss002503.agent.plist)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
(com.jdibackup.ZipCloud.autostart)
Library/LaunchAgents/com.jdibackup.ZipCloud.backupstart.plist
(com.jdibackup.ZipCloud.backupstart)
Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
(com.jdibackup.ZipCloud.notify)
Library/LaunchAgents/com.webhelper.plist
(com.webhelper)
Library/LaunchAgents/com.webtools.update.agent.plist
(com.webtools.update.agent)
Library/LaunchAgents/Safari Security
(No job label)
Library/LaunchAgents/WebSocketServerApp
(No job label)
Startup items
/Library/StartupItems/NortonMissedTasks/_CodeSignature/CodeResources
/Library/StartupItems/NortonMissedTasks/CodeResources
/Library/StartupItems/NortonMissedTasks/NortonMissedTasks
/Library/StartupItems/NortonMissedTasks/StartupParameters.plist
/Library/StartupItems/SMC/SMC
/Library/StartupItems/SMC/smcdaemon
/Library/StartupItems/SMC/smclient
/Library/StartupItems/SMC/StartupParameters.plist
/Library/StartupItems/SMC/syguard
/Library/StartupItems/SMC/SymantecALS
/Library/StartupItems/SymAutoProtect/_CodeSignature/CodeResources
/Library/StartupItems/SymAutoProtect/CodeResources
/Library/StartupItems/SymAutoProtect/SAVAPComm.kext/Contents/_CodeSignature/Cod eResources
/Library/StartupItems/SymAutoProtect/SAVAPComm.kext/Contents/CodeResources
/Library/StartupItems/SymAutoProtect/SAVAPComm.kext/Contents/Info.plist
/Library/StartupItems/SymAutoProtect/StartupParameters.plist
/Library/StartupItems/SymAutoProtect/SymAutoProtect
Extrinsic loadable bundles
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
(net.telestream.wmv.import)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.apple.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/SymantecSAQuickMenu.prefPane
(com.symantec.quickmenusa.prefpane)
/Library/PreferencePanes/SymAutoProtect.prefPane
(SymAutoProtect)
/Library/QuickTime/Cine.component
(com.gluetools.CineComponent)
/Library/Services/ScanService.service
(com.symantec.ScanService)
/Library/Spotlight/Cine.mdimporter
(com.gluetools.cineSpotlightBundle)
Library/Services/Add To Backup Selection.workflow
(No bundle ID)
Library/Services/Instant Backup.workflow
(No bundle ID)
Library/Services/Remove From Backup Selection.workflow
(No bundle ID)
Library/Services/View Previous Versions.workflow
(No bundle ID)
Extrinsic shared libraries
/usr/lib/libsymsea.1.1.0.dylib
Netmask: 255.255.252.0
Root crontab
2 21 * * * "/Library/Application Support/Symantec/Scheduler/SymSecondaryLaunch.app/Contents/schedLauncher" -u 2 "/Library/Application Support/Norton Solutions Support/LiveUpdate/LiveUpdate.app/Contents/MacOS/LiveUpdate" " " "oapp" "aevt" "exAG" "-update LUdf -liveupdatequiet YES -liveupdateautoquit YES"
0 20 * * 1 "/Library/Application Support/Symantec/Scheduler/SymSecondaryLaunch.app/Contents/schedLauncher" -n 3 "/Library/Application Support/Symantec/AntiVirus/ScanNotification.app/Contents/scheduledScanner" " " "NVsi" "SCae" "path" '///##SYMDISK##' "path" '3' "kydo" "niCE" "long" 20
User login items
iTunesHelper
uTorrent
Android File Transfer Agent
Restricted user files: 227
Font problems: 37
Elapsed time (s): 193
You have adware installed. See my Adware Removal Guide for help removing it.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)
A
You installed the "Crossrider" trojan. Take the steps below to disable it.
Malware is always changing to get around the defenses against it. These instructions are valid as of today, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
Back up all data before continuing.
1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/LaunchAgents
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.
2. Inside the folder you just opened, there may be files with any of the following names:
com.crossrider.wss*.agent.plist
com.webhelper.plist
com.webtools.update.agent.plist
flashmall_updater.plist
flashmall_updater.sh
WebSocketServerApp
Here * stands for a variable six-digit number. Some of these files may be absent. Move any that you have to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.
3. Do as in Step 1 with this line:
~/Library/Application Support
A folder named "Application Support" will open. Inside it there may be a subfolder with this name:
webHelperApp
If so, move that subfolder—not the "Application Support" folder—to the Trash.
4. Finally, open this folder in the same way as above:
~/Library
Look for a subfolder with this name:
WebTools
and move it to the Trash, if present. Finally, empty the Trash.
B
Remove the worthless Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes.
How to remove Adware?
