1 Reply Latest reply: Mar 7, 2014 11:52 AM by matt00
d2Dobbs Level 1 (0 points)

After the recent OS upgrade this past weekend I can no longer receive messages fromo my colleagues who are not on iphones...no SMS or MMS messages are coming back to me. iMessages are going and going just fine. They get my messages to them but my phone blocks their replies. I see the message to me on their phones. What's up?

iPhone 5, iOS 7.0.6
  • Level 5 (4,015 points)

    Hey d2Dobbs,



    Thanks for the question. I understand that you are experiencing issues receiving SMS/MMS messages after updating your iPhone. The following resource may provide a solution:


    iOS: Troubleshooting Messages



    To resolve issues with sending and receiving SMS, follow these steps first


    1. Go to Settings and turn airplane mode off.


    2. Verify that you have a cellular network signal in the status bar at the top left of your iPhone. Learn more about troubleshooting no service if there's no signal.


    3. Restart your iPhone.


    4. Tap Settings > General > Reset > Reset Network Settings on your iPhone.


    5. Reseat your SIM card.



    If you are still unable to send or receive SMS, follow these steps


    1. Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.


    2. Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.


    3. If using a "Pay as you go" SMS plan, it needs to have enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.


    4. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.


    5. If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.


    6. Back up and restore your iPhone as new.


    7. If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.


    8. Contact your carrier to confirm that you are provisioned for sending SMS and are in an area with cellular coverage.


    9. Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.




    Matt M.