Why do messages disappear from my Inbox?

Question

Level 1

0 points

Why do messages disappear from my Inbox?

Hi,

I am using Mail 3.6 and it's set up with an IMAP account through Gmail. I have it set up with multiple accounts which are accessed from multiple computers. However, there is a very strange bug which has been affecting one of the accounts for a long time and recently started to affect another account. Incoming mail always shows up in the IMAP (All Mail) folder but it does not usually show up in the Mail Inbox. And when it does show up, it often disappears as soon as I open it.

There seem to be a number of threads about this problem, but I often for more recent versions of Mail. Following the more pertinent suggestions in these threads, I tried going to Gmail and turning off Auto-Expunge and also turned off ISync. This seems to have solved the problem for the account which recently started acting up, but the account that has always been wacky is still wacky as ever. I've tried deleting the account and adding it again and checked through the settings many times to confirm that it is set up like the other accounts.

Any ideas why this account behaves differently?

MacBook Pro, Mac OS X (10.5.8), Mail 3.6

Posted on Mar 5, 2014 2:10 PM

Reply

Answer 1

Best reply

BDAqua

Level 10

238,997 points

Mar 6, 2014 11:16 AM in response to SrMiriamE

Hi, do you have any Rules set up on this problem one?

Reply

Answer 2

SrMiriamE Author

Level 1

0 points

Mar 6, 2014 2:00 PM in response to BDAqua

Thank you for responding - The computer I am working from does not have any rules. This problem occurs on every computer with the account. Should I check all the computers for rules?

Reply

Answer 3

BDAqua

Level 10

238,997 points

Mar 6, 2014 4:27 PM in response to SrMiriamE

Yes, good idea to check them all... is this an IMAP account, or POP?

Reply

Answer 4

SrMiriamE Author

Level 1

0 points

Mar 7, 2014 7:10 AM in response to BDAqua

Hello again,

Thank you! I found a rule that was causing problems with the account. However, the other account is not working again, or not consistently anyway. It does have a few rules set up to block certain addresses. Would that be a problem? This is an IMAP account set up through Gmail.

Reply

Answer 5

BDAqua

Level 10

238,997 points

Mar 7, 2014 9:22 AM in response to SrMiriamE

Depends on how they're constructed, as a test I'd uncheck the Active status for them & see.

Reply

Answer 6

SrMiriamE Author

Level 1

0 points

Mar 7, 2014 11:54 AM in response to BDAqua

Actually, I realized on second glance that only one of the rules was actually tied to the account. The disabled that so now there are only general rules applying to all the accounts. Then, I rebuilt and synchronized the account. The message showing up in the Imap folder are still not visible. Would the fix not make pre-fix messages visibile?

Sorry, I am pretty ignorant about this whole IMAP business. I find the IMAP folders bewildering.

Reply

Answer 7

BDAqua

Level 10

238,997 points

Mar 7, 2014 1:18 PM in response to SrMiriamE

IMAP is made to sync all it's folders accross many devices & the server, so if a rule moved or deleted, or whatever an eMail, that should happen on all... except if one device moved an eMail to a folder outside of the IMAP account.

No need to be sorry, certainly feel free to ask. 🙂