HT204448: About the OS X Mavericks v10.9.2 Update

Learn about About the OS X Mavericks v10.9.2 Update
PIMfromBLOCO
Level 1 (0 points)

Q: Kernel Panic in OS X 10.9.2 copying a file to a file server

Hi,

 

i've made the update to OS X 10.9.2 3 days ago and it looked like we had all our problems with this OS X solved.

Today, I deleted from a share in a NAS (file server) a small file and tried to copy another one with the same name, but the moment the copy should start the OS X did a kernel panic and restarted the iMac.

 

It's a Mid 2011 27'' iMac with 8 GB RAM and the 1 TB standard HD.

 

The Kernel Panic report is as following:

 

Anonymous UUID:   9E6C0CCE-C36B-80C0-58E8-1CDF3FF8C8BC

 

Thu Mar  6 10:34:19 2014

panic(cpu 3 caller 0xffffff8003cdbe2e): Kernel trap at 0xffffff7f8459b633, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0xffffff80116a6000, CR3: 0x0000000103e7c066, CR4: 0x00000000000606e0

RAX: 0x6e6365542d61659a, RBX: 0xffffff8016fdf968, RCX: 0x0000000003000000, RDX: 0xffffff8016fdf968

RSP: 0xffffff80f50c2950, RBP: 0xffffff80f50c31b0, RSI: 0x0000000000000000, RDI: 0xffffff8016fdf968

R8:  0xffffff80f50c31c0, R9:  0x000000000000000c, R10: 0x0000000000000270, R11: 0x0000000000000040

R12: 0x0000000000000001, R13: 0xffffff80f50c2988, R14: 0x6e6365542d616572, R15: 0xffffff80f50c31c0

RFL: 0x0000000000010202, RIP: 0xffffff7f8459b633, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff80116a6000, Error code: 0x0000000000000000, Fault CPU: 0x3

 

Backtrace (CPU 3), Frame : Return Address

0xffffff80ed17ddf0 : 0xffffff8003c22fa9

0xffffff80ed17de70 : 0xffffff8003cdbe2e

0xffffff80ed17e040 : 0xffffff8003cf3326

0xffffff80ed17e060 : 0xffffff7f8459b633

0xffffff80f50c31b0 : 0xffffff7f845cc375

0xffffff80f50c31f0 : 0xffffff7f845be3e5

0xffffff80f50c3290 : 0xffffff7f845c611e

0xffffff80f50c32f0 : 0xffffff7f845c591e

0xffffff80f50c33f0 : 0xffffff7f845c9e3d

0xffffff80f50c3490 : 0xffffff7f8459f594

0xffffff80f50c3590 : 0xffffff7f845a92fd

0xffffff80f50c3720 : 0xffffff7f845a1cff

0xffffff80f50c3a00 : 0xffffff8003dfd007

0xffffff80f50c3ae0 : 0xffffff8003df4330

0xffffff80f50c3b80 : 0xffffff8003de63d5

0xffffff80f50c3c30 : 0xffffff8003de6c92

0xffffff80f50c3f50 : 0xffffff800403e363

0xffffff80f50c3fb0 : 0xffffff8003cf3b26

  Kernel Extensions in backtrace:
     com.apple.filesystems.smbfs(2.0.1)[CB54D39D-7687-3188-AE59-5B2AA4F5AD6A]@0xfffff f7f8458c000->0xffffff7f845d7fff
        dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f8 4540000
        dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f84 587000

 

BSD process name corresponding to current thread: Finder

 

Mac OS version:

13C64

 

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x0000000003a00000

Kernel text base: 0xffffff8003c00000

System model name: iMac12,2 (Mac-942B59F58194171B)

 

System uptime in nanoseconds: 8928654185149

last loaded kext at 6378923506857: com.apple.driver.AppleIntelMCEReporter104 (addr 0xffffff7f8637e000, size 49152)
last unloaded kext at 6479811672911: com.apple.driver.AppleIntelMCEReporter104 (addr 0xffffff7f8637e000, size 32768)

loaded kexts:

com.aladdin.kext.aksfridge1.0.2
com.sophos.kext.sav9.0.53
com.sophos.nke.swi9.0.53
com.apple.filesystems.smbfs2.0.1
com.apple.driver.AppleHWSensor1.9.5d0
com.apple.driver.AudioAUUC1.60
com.apple.driver.AGPM100.14.15
com.apple.driver.AppleBluetoothMultitouch80.14
com.apple.iokit.IOBluetoothSerialManager4.2.3f10
com.apple.filesystems.autofs3.0
com.apple.driver.AppleMikeyHIDDriver124
com.apple.driver.AppleMikeyDriver2.6.0f1
com.apple.driver.AppleHDA2.6.0f1
com.apple.driver.AppleUpstreamUserClient3.5.13
com.apple.kext.AMDFramebuffer1.2.0
com.apple.iokit.IOUserEthernet1.0.0d1
com.apple.driver.AppleIntelHD3000Graphics8.2.4
com.apple.AMDRadeonX30001.2.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.2.3f10
com.apple.Dont_Steal_Mac_OS_X7.0.0
com.apple.driver.AppleHWAccess1
com.apple.driver.AppleSMCPDRC1.0.0
com.apple.driver.AppleThunderboltIP1.1.2
com.apple.driver.AppleSMCLMU2.0.4d1
com.apple.kext.AMD6000Controller1.2.0
com.apple.driver.ACPI_SMC_PlatformPlugin1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB8.2.4
com.apple.driver.AppleLPC1.7.0
com.apple.driver.AppleBacklight170.3.5
com.apple.driver.AppleMCCSControl1.1.12
com.apple.iokit.SCSITaskUserClient3.6.6
com.apple.driver.AppleUSBCardReader3.4.1
com.apple.driver.AppleIRController325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1
com.apple.BootCache35
com.apple.driver.XsanFilter404
com.apple.iokit.IOAHCIBlockStorage2.5.1
com.apple.driver.AppleUSBHub666.4.0
com.apple.iokit.AppleBCM5701Ethernet3.8.1b2
com.apple.driver.AirPort.Atheros40700.74.5
com.apple.driver.AppleAHCIPort3.0.0
com.apple.driver.AppleFWOHCI4.9.9
com.apple.driver.AppleUSBEHCI660.4.0
com.apple.driver.AppleACPIButtons2.0
com.apple.driver.AppleRTC2.0
com.apple.driver.AppleHPET1.8
com.apple.driver.AppleSMBIOS2.1
com.apple.driver.AppleACPIEC2.0
com.apple.driver.AppleAPIC1.7
com.apple.driver.AppleIntelCPUPowerManagementClient216.0.0
com.apple.nke.applicationfirewall153
com.apple.security.quarantine3
com.apple.driver.AppleIntelCPUPowerManagement216.0.0
com.apple.driver.IOBluetoothHIDDriver4.2.3f10
com.apple.driver.AppleMultitouchDriver245.13
com.apple.iokit.IOSerialFamily10.0.7
com.apple.kext.triggers1.0
com.apple.driver.DspFuncLib2.6.0f1
com.apple.vecLib.kext1.0.0
com.apple.iokit.IOAudioFamily1.9.5fc2
com.apple.kext.OSvKernDSPLib1.14
com.apple.iokit.IOSurface91
com.apple.iokit.IOAcceleratorFamily98.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport4.2.3f10
com.apple.iokit.IOBluetoothFamily4.2.3f10
com.apple.driver.AppleThunderboltEDMSink2.1.3
com.apple.iokit.IOFireWireIP2.2.6
com.apple.kext.AMDSupport1.2.0
com.apple.AppleGraphicsDeviceControl3.4.35
com.apple.driver.IOPlatformPluginLegacy1.0.0
com.apple.driver.AppleHDAController2.6.0f1
com.apple.iokit.IOHDAFamily2.6.0f1
com.apple.driver.AppleSMC3.1.8
com.apple.driver.AppleSMBusPCI1.0.12d1
com.apple.driver.IOPlatformPluginFamily5.7.0d10
com.apple.driver.AppleBacklightExpert1.0.4
com.apple.iokit.IONDRVSupport2.4.1
com.apple.driver.AppleSMBusController1.0.11d1
com.apple.iokit.IOGraphicsFamily2.4.1
com.apple.driver.AppleUSBHIDKeyboard170.15
com.apple.driver.AppleHIDKeyboard170.15
com.apple.iokit.IOSCSIMultimediaCommandsDevice3.6.6
com.apple.iokit.IOBDStorageFamily1.7
com.apple.iokit.IODVDStorageFamily1.7.1
com.apple.iokit.IOCDStorageFamily1.7.1
com.apple.iokit.IOAHCISerialATAPI2.6.1
com.apple.driver.AppleThunderboltDPInAdapter3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter1.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice3.6.6
com.apple.iokit.IOUSBMassStorageClass3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily3.6.6
com.apple.iokit.IOUSBHIDDriver660.4.0
com.apple.driver.AppleUSBMergeNub650.4.0
com.apple.driver.AppleUSBComposite656.4.1
com.apple.iokit.IOUSBUserClient660.4.2
com.apple.driver.AppleThunderboltNHI2.0.1
com.apple.iokit.IOThunderboltFamily3.2.7
com.apple.iokit.IOEthernetAVBController1.0.3b4
com.apple.driver.mDNSOffloadUserClient1.0.1b5
com.apple.iokit.IO80211Family630.35
com.apple.iokit.IONetworkingFamily3.2
com.apple.iokit.IOAHCIFamily2.6.5
com.apple.iokit.IOFireWireFamily4.5.5
com.apple.iokit.IOUSBFamily675.4.0
com.apple.driver.AppleEFINVRAM2.0
com.apple.driver.AppleEFIRuntime2.0
com.apple.iokit.IOHIDFamily2.0.0
com.apple.iokit.IOSMBusFamily1.1
com.apple.security.sandbox278.11
com.apple.kext.AppleMatch1.0.0d1
com.apple.security.TMSafetyNet7
com.apple.driver.AppleKeyStore2
com.apple.driver.DiskImages371.1
com.apple.iokit.IOStorageFamily1.9
com.apple.iokit.IOReportFamily23
com.apple.driver.AppleFDEKeyStore28.30
com.apple.driver.AppleACPIPlatform2.0
com.apple.iokit.IOPCIFamily2.9
com.apple.iokit.IOACPIFamily1.4
com.apple.kec.pthread1
com.apple.kec.corecrypto1.0

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A54463235363634485A2D314734483120

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A54463235363634485A2D314734483120

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW  GA32N

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

Thunderbolt Bus: iMac, Apple Inc., 22.1

iMac, OS X Mavericks (10.9.2)

Posted on Mar 6, 2014 4:09 AM

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PIMfromBLOCO

Q: Kernel Panic in OS X 10.9.2 copying a file to a file server

  • All replies
  • Helpful answers

  • by Barney-15E,

    Barney-15E Barney-15E Mar 6, 2014 4:32 AM in response to PIMfromBLOCO
    Level 9 (50,871 points)
    Mac OS X
    Mar 6, 2014 4:32 AM in response to PIMfromBLOCO

    Could be one of these:

    com.aladdin.kext.aksfridge1.0.2
    com.sophos.kext.sav9.0.53
    com.sophos.nke.swi9.0.53

     

    The first appears to be some sort of license manager. They are generally flaky at best.

    The other two are generally useless.

    Either of the two packages could conceivably be looking at what you are copying and be the source of the error.

    Try booting into Safe Mode. If you can copy while in Safe Mode, it is one of those things.

    http://support.apple.com/kb/HT1564

    Safe Mode is kind of sluggish and some things just don't work. File sharing is one of those things, so it may not be possible to test with Safe Mode. You may have to just uninstall those things and test.

     

    Also, NAS software/firmware isn't often kept up to date by the manufacturers. However, if it is not directly connected to the Mac, it wouldn't cause a kernel panic.

  • by PIMfromBLOCO,

    PIMfromBLOCO PIMfromBLOCO Mar 6, 2014 7:38 AM in response to Barney-15E
    Level 1 (0 points)
    Mar 6, 2014 7:38 AM in response to Barney-15E

    Hi Barney-15E,

     

    just did the test sugested:

     

    Try booting into Safe Mode. If you can copy while in Safe Mode, it is one of those things.

    http://support.apple.com/kb/HT1564

     

    but it did the same... kernel panic followed by a reboot.

     

    Here goed the report from the Kernel Panic:

     

    Anonymous UUID:   9E6C0CCE-C36B-80C0-58E8-1CDF3FF8C8BC

     

    Thu Mar  6 15:22:58 2014

    panic(cpu 2 caller 0xffffff80002dbe2e): Kernel trap at 0xffffff7f81510633, type 13=general protection, registers:

    CR0: 0x0000000080010033, CR2: 0x000061000029d000, CR3: 0x000000000e53f055, CR4: 0x00000000000606e0

    RAX: 0x6e6365542d61659a, RBX: 0xffffff801373b968, RCX: 0x0000000003000000, RDX: 0xffffff801373b968

    RSP: 0xffffff80f388a950, RBP: 0xffffff80f388b1b0, RSI: 0x0000000000000000, RDI: 0xffffff801373b968

    R8:  0xffffff80f388b1c0, R9:  0x000000000000000c, R10: 0x0000000000000230, R11: 0x0000000000000040

    R12: 0x0000000000000001, R13: 0xffffff80f388a988, R14: 0x6e6365542d616572, R15: 0xffffff80f388b1c0

    RFL: 0x0000000000010202, RIP: 0xffffff7f81510633, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000061000029d000, Error code: 0x0000000000000000, Fault CPU: 0x2

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80e9825df0 : 0xffffff8000222fa9

    0xffffff80e9825e70 : 0xffffff80002dbe2e

    0xffffff80e9826040 : 0xffffff80002f3326

    0xffffff80e9826060 : 0xffffff7f81510633

    0xffffff80f388b1b0 : 0xffffff7f81541375

    0xffffff80f388b1f0 : 0xffffff7f815333e5

    0xffffff80f388b290 : 0xffffff7f8153b11e

    0xffffff80f388b2f0 : 0xffffff7f8153a91e

    0xffffff80f388b3f0 : 0xffffff7f8153ee3d

    0xffffff80f388b490 : 0xffffff7f81514594

    0xffffff80f388b590 : 0xffffff7f8151e2fd

    0xffffff80f388b720 : 0xffffff7f81516cff

    0xffffff80f388ba00 : 0xffffff80003fd007

    0xffffff80f388bae0 : 0xffffff80003f4330

    0xffffff80f388bb80 : 0xffffff80003e63d5

    0xffffff80f388bc30 : 0xffffff80003e6c92

    0xffffff80f388bf50 : 0xffffff800063e363

    0xffffff80f388bfb0 : 0xffffff80002f3b26

      Kernel Extensions in backtrace:
         com.apple.filesystems.smbfs(2.0.1)[CB54D39D-7687-3188-AE59-5B2AA4F5AD6A]@0xfffff f7f81501000->0xffffff7f81552fff
            dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f8 07a6000
            dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f80 f92000

     

    BSD process name corresponding to current thread: Finder

    Boot args: -x

     

    Mac OS version:

    13C64

     

    Kernel version:

    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

    System model name: iMac12,2 (Mac-942B59F58194171B)

     

    System uptime in nanoseconds: 559218952734

    last loaded kext at 398150045347: com.apple.filesystems.smbfs2.0.1 (addr 0xffffff7f81501000, size 335872)
    last unloaded kext at 189697901448: com.apple.driver.AppleUSBUHCI656.4.1 (addr 0xffffff7f80aa1000, size 65536)

    loaded kexts:

    com.apple.filesystems.smbfs2.0.1
    com.apple.driver.AppleHWSensor1.9.5d0
    com.apple.driver.AppleBluetoothMultitouch80.14
    com.apple.driver.AGPM100.14.15
    com.apple.Dont_Steal_Mac_OS_X7.0.0
    com.apple.kext.AMDFramebuffer1.2.0
    com.apple.driver.AppleBacklight170.3.5
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.2.3f10
    com.apple.driver.AppleLPC1.7.0
    com.apple.driver.ACPI_SMC_PlatformPlugin1.0.0
    com.apple.driver.AppleMCCSControl1.1.12
    com.apple.kext.AMD6000Controller1.2.0
    com.apple.driver.AppleIntelSNBGraphicsFB8.2.4
    com.apple.filesystems.autofs3.0
    com.apple.iokit.SCSITaskUserClient3.6.6
    com.apple.driver.AppleUSBCardReader3.4.1
    com.apple.driver.AppleIRController325.7
    com.apple.driver.XsanFilter404
    com.apple.BootCache35
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage2.5.1
    com.apple.driver.AppleUSBHub666.4.0
    com.apple.iokit.AppleBCM5701Ethernet3.8.1b2
    com.apple.driver.AirPort.Atheros40700.74.5
    com.apple.driver.AppleFWOHCI4.9.9
    com.apple.driver.AppleUSBEHCI660.4.0
    com.apple.driver.AppleAHCIPort3.0.0
    com.apple.driver.AppleACPIButtons2.0
    com.apple.driver.AppleRTC2.0
    com.apple.driver.AppleHPET1.8
    com.apple.driver.AppleSMBIOS2.1
    com.apple.driver.AppleACPIEC2.0
    com.apple.driver.AppleAPIC1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient216.0.0
    com.apple.security.quarantine3
    com.apple.nke.applicationfirewall153
    com.apple.driver.AppleIntelCPUPowerManagement216.0.0
    com.apple.driver.IOBluetoothHIDDriver4.2.3f10
    com.apple.driver.AppleMultitouchDriver245.13
    com.apple.iokit.IOSurface91
    com.apple.iokit.IOBluetoothFamily4.2.3f10
    com.apple.driver.AppleBacklightExpert1.0.4
    com.apple.iokit.IONDRVSupport2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport4.2.3f10
    com.apple.driver.AppleSMBusPCI1.0.12d1
    com.apple.driver.AppleSMC3.1.8
    com.apple.driver.IOPlatformPluginLegacy1.0.0
    com.apple.driver.IOPlatformPluginFamily5.7.0d10
    com.apple.driver.AppleSMBusController1.0.11d1
    com.apple.kext.AMDSupport1.2.0
    com.apple.AppleGraphicsDeviceControl3.4.35
    com.apple.iokit.IOGraphicsFamily2.4.1
    com.apple.kext.triggers1.0
    com.apple.driver.AppleUSBHIDKeyboard170.15
    com.apple.driver.AppleHIDKeyboard170.15
    com.apple.driver.AppleThunderboltDPInAdapter3.1.7
    com.apple.driver.AppleThunderboltDPOutAdapter3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter1.4.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice3.6.6
    com.apple.iokit.IOBDStorageFamily1.7
    com.apple.iokit.IODVDStorageFamily1.7.1
    com.apple.iokit.IOCDStorageFamily1.7.1
    com.apple.iokit.IOUSBMassStorageClass3.6.0
    com.apple.iokit.IOSCSIBlockCommandsDevice3.6.6
    com.apple.iokit.IOUSBHIDDriver660.4.0
    com.apple.iokit.IOAHCISerialATAPI2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily3.6.6
    com.apple.driver.AppleUSBMergeNub650.4.0
    com.apple.driver.AppleUSBComposite656.4.1
    com.apple.driver.AppleThunderboltNHI2.0.1
    com.apple.iokit.IOThunderboltFamily3.2.7
    com.apple.iokit.IOEthernetAVBController1.0.3b4
    com.apple.driver.mDNSOffloadUserClient1.0.1b5
    com.apple.iokit.IO80211Family630.35
    com.apple.iokit.IONetworkingFamily3.2
    com.apple.iokit.IOFireWireFamily4.5.5
    com.apple.iokit.IOUSBUserClient660.4.2
    com.apple.driver.AppleEFINVRAM2.0
    com.apple.iokit.IOUSBFamily675.4.0
    com.apple.iokit.IOAHCIFamily2.6.5
    com.apple.driver.AppleEFIRuntime2.0
    com.apple.iokit.IOHIDFamily2.0.0
    com.apple.iokit.IOSMBusFamily1.1
    com.apple.security.TMSafetyNet7
    com.apple.security.sandbox278.11
    com.apple.kext.AppleMatch1.0.0d1
    com.apple.iokit.IOReportFamily23
    com.apple.driver.DiskImages371.1
    com.apple.iokit.IOStorageFamily1.9
    com.apple.driver.AppleKeyStore2
    com.apple.driver.AppleFDEKeyStore28.30
    com.apple.driver.AppleACPIPlatform2.0
    com.apple.iokit.IOPCIFamily2.9
    com.apple.iokit.IOACPIFamily1.4
    com.apple.kec.pthread1
    com.apple.kec.corecrypto1.0

  • by Barney-15E,

    Barney-15E Barney-15E Mar 6, 2014 3:08 PM in response to PIMfromBLOCO
    Level 9 (50,871 points)
    Mac OS X
    Mar 6, 2014 3:08 PM in response to PIMfromBLOCO

    If you don't have any hardware connected, except keyboard and mouse, and the panics continue, then it is likely a hardware problem.

     

    You should try resetting NVRAM, and if that doesn't fix it, you could try Reinstalling.

    http://support.apple.com/kb/HT1379

    Finally, take it in to have Apple look at it.

  • by PIMfromBLOCO,

    PIMfromBLOCO PIMfromBLOCO Mar 7, 2014 2:33 AM in response to Barney-15E
    Level 1 (0 points)
    Mar 7, 2014 2:33 AM in response to Barney-15E

    Hi Barney-15E,

     

    Only a mighty mouse and a numeric keyboard (both USB) are attached and I already tested with other keyboard and mouse but it still crashes.

     

    Did the hardware test with the AHT DVD (Apple Hardware Test) and it did not get any error (in the past another this DVD helped me to identify a memory problem in a Mid 2010 27'' iMac) and it did not identified any hardware problem.

     

    Already re-installed the OS X to its's original version (10.9.0) and did the update's using the combo update to 10.9.1 and after it to 10.9.2 (could not update directly from 10.9.0 into 10.9.2) with no result.

     

    Before posting this problem had already used ONYX. This App already solved some strange problems in the past but it did not solve this one. Did reset NVRAM also.

     

    This problem was not happening with 10.9.1

     

    Meanwhile I found a workaround in this blog: http://cammodude.blogspot.pt/

    It forces the OS X to stablish CIFS (SMB1) conections and not SMB2 conections.

    It is slower to transfer files, but it's saffer.

    Yet it does not solve the problem and Apple has to solve the SMB2 bug!

  • by srjamieson,

    srjamieson srjamieson Mar 12, 2014 6:42 AM in response to PIMfromBLOCO
    Level 1 (0 points)
    Mar 12, 2014 6:42 AM in response to PIMfromBLOCO

    I am crashing after the latest update as well when saving files from Word to a share...

     

    Anonymous UUID:       46535714-88BB-8B36-973E-7B8510DC9260

     

     

    Wed Mar 12 08:55:33 2014

    panic(cpu 0 caller 0xffffff80232dbe2e): Kernel trap at 0xffffff7fa3bab633, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000101be5000, CR3: 0x000000017ff4108b, CR4: 0x00000000001606e0

    RAX: 0x656d75636f44205b, RBX: 0xffffff803703a968, RCX: 0x0000000003000000, RDX: 0xffffff803703a968

    RSP: 0xffffff8113f12960, RBP: 0xffffff8113f131c0, RSI: 0x0000000000000000, RDI: 0xffffff803703a968

    R8:  0xffffff8113f131d0, R9:  0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040

    R12: 0x0000000000000001, R13: 0xffffff8113f12998, R14: 0x656d75636f442033, R15: 0xffffff8113f131d0

    RFL: 0x0000000000010202, RIP: 0xffffff7fa3bab633, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000101be5000, Error code: 0x0000000000000000, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8105e92c50 : 0xffffff8023222fa9

    0xffffff8105e92cd0 : 0xffffff80232dbe2e

    0xffffff8105e92ea0 : 0xffffff80232f3326

    0xffffff8105e92ec0 : 0xffffff7fa3bab633

    0xffffff8113f131c0 : 0xffffff7fa3bdc375

    0xffffff8113f13200 : 0xffffff7fa3bce3e5

    0xffffff8113f132a0 : 0xffffff7fa3bd611e

    0xffffff8113f13300 : 0xffffff7fa3bd591e

    0xffffff8113f13400 : 0xffffff7fa3bd9e3d

    0xffffff8113f134a0 : 0xffffff7fa3baf594

    0xffffff8113f135a0 : 0xffffff7fa3bb92fd

    0xffffff8113f13730 : 0xffffff7fa3bb1cff

    0xffffff8113f13a10 : 0xffffff80233fd007

    0xffffff8113f13af0 : 0xffffff80233f4330

    0xffffff8113f13b90 : 0xffffff80233e63d5

    0xffffff8113f13c40 : 0xffffff80233e6c92

    0xffffff8113f13f60 : 0xffffff802363e0a7

    0xffffff8113f13fb0 : 0xffffff80232f3818

          Kernel Extensions in backtrace:

             com.apple.filesystems.smbfs(2.0.1)[CB54D39D-7687-3188-AE59-5B2AA4F5AD6A]@0xffff ff7fa3b9c000->0xffffff7fa3be7fff

                dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7fa 3b50000

                dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7fa3 b97000

     

     

    BSD process name corresponding to current thread: Microsoft Word

     

     

    Mac OS version:

    13C64

     

     

    Kernel version:

    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

    Kernel slide:     0x0000000023000000

    Kernel text base: 0xffffff8023200000

    System model name: MacBookPro10,2 (Mac-AFD8A9D944EA4843)

     

     

    System uptime in nanoseconds: 27125976077112

    last loaded kext at 25312689136980: com.apple.driver.AppleUSBOHCI          656.4.1 (addr 0xffffff7fa5236000, size 69632)

    last unloaded kext at 25535196564583: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7fa5226000, size 32768)

    loaded kexts:

    com.Symantec.kext.SAVAPComm          11.0.6

    com.riverbed.kext.shm          3.1.3 d #133_17

    com.apple.filesystems.smbfs          2.0.1

    com.apple.driver.AppleBluetoothMultitouch          80.14

    com.apple.iokit.IOBluetoothSerialManager          4.2.3f10

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AGPM          100.14.15

    com.apple.driver.ApplePlatformEnabler          2.0.9d1

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.6.0f1

    com.apple.driver.AppleMikeyDriver          2.6.0f1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.AppleThunderboltIP          1.1.2

    com.apple.driver.AppleIntelHD4000Graphics          8.2.4

    com.apple.driver.AppleIntelFramebufferCapri          8.2.4

    com.apple.driver.AppleUSBDisplays          360.8.14

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.driver.XsanFilter          404

    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2

    com.apple.driver.AppleSDXC          1.5.2

    com.apple.iokit.IOAHCIBlockStorage          2.5.1

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.driver.AppleUSBHub          666.4.0

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleAHCIPort          3.0.0

    com.apple.driver.AppleUSBEHCI          660.4.0

    com.apple.driver.AppleUSBXHCI          670.4.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.1

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard          170.15

    com.apple.driver.AppleHIDKeyboard          170.15

    com.apple.driver.IOBluetoothHIDDriver          4.2.3f10

    com.apple.driver.AppleMultitouchDriver          245.13

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6

    com.apple.driver.DspFuncLib          2.6.0f1

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOBluetoothFamily          4.2.3f10

    com.apple.driver.AppleHDAController          2.6.0f1

    com.apple.iokit.IOHDAFamily          2.6.0f1

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IONDRVSupport          2.4.1

    com.apple.iokit.IOAcceleratorFamily2          98.14

    com.apple.AppleGraphicsDeviceControl          3.4.35

    com.apple.driver.IOPlatformPluginFamily          5.7.0d10

    com.apple.iokit.IOFireWireIP          2.2.6

    com.apple.driver.AppleUSBAudio          2.9.5f4

    com.apple.iokit.IOAudioFamily          1.9.5fc2

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOGraphicsFamily          2.4.1

    com.apple.driver.AppleSMC          3.1.8

    com.apple.driver.AppleThunderboltDPOutAdapter          3.1.7

    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7

    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7

    com.apple.driver.AppleThunderboltPCIUpAdapter          1.4.5

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5

    com.apple.driver.AppleUSBMultitouch          240.9

    com.apple.iokit.IOUSBHIDDriver          660.4.0

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          656.4.1

    com.apple.iokit.IOEthernetAVBController          1.0.3b4

    com.apple.driver.mDNSOffloadUserClient          1.0.1b5

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.driver.AppleThunderboltNHI          2.0.1

    com.apple.iokit.IOThunderboltFamily          3.2.7

    com.apple.iokit.IOUSBUserClient          660.4.2

    com.apple.iokit.IO80211Family          630.35

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.5

    com.apple.iokit.IOUSBFamily          675.4.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.11

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          23

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.9

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

     

     

    System Profile:

    Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i7, 3 GHz, 8 GB, SMC 2.6f59

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Thunderbolt Ethernet, Ethernet, en2

    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@193,0,0

    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@192,0,0

    PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@197,0,0

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@191,0,0

    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@191,0,2

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@191,0,1

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: JBL Pebbles

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: HD Pro Webcam C920

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: Jabra PRO 9470

    USB Device: Apple Thunderbolt Display

    USB Device: FaceTime HD Camera (Display)

    USB Device: Display Audio

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

    Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i7, 3 GHz, 8 GB, SMC 2.6f59

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Thunderbolt Ethernet, Ethernet, en2

    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@193,0,0

    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@192,0,0

    PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@197,0,0

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@191,0,0

    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@191,0,2

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@191,0,1

    Serial ATA Device: APPLE SSD SD256E, 251 GB

    USB Device: JBL Pebbles

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: HD Pro Webcam C920

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: Jabra PRO 9470

    USB Device: Apple Thunderbolt Display

    USB Device: FaceTime HD Camera (Display)

    USB Device: Display Audio

    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

  • by Barney-15E,

    Barney-15E Barney-15E Mar 12, 2014 3:34 PM in response to srjamieson
    Level 9 (50,871 points)
    Mac OS X
    Mar 12, 2014 3:34 PM in response to srjamieson

    You should start your own question, but I would uninstall whatever these are and test:

    com.Symantec.kext.SAVAPComm          11.0.6

    com.riverbed.kext.shm          3.1.3 d #133_17