HT4061: Find the serial number and other information for your iPhone, iPad, and iPod touch

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pepsipepsibaby

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Q: new phone cannot find sim card

lost my iphone 5 on valentine's day and just received my replacement phone from the insurance company

however the new phone cannot find sim card!!

what shall i do??????

iPhone 5

Posted on Mar 6, 2014 8:28 AM

I have this question too

Q: new phone cannot find sim card

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by wegras,

wegras Mar 6, 2014 8:40 AM in response to pepsipepsibaby
Level 6 (15,194 points)

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Mar 6, 2014 8:40 AM in response to pepsipepsibaby

http://support.apple.com/kb/TS4148
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by pepsipepsibaby,

pepsipepsibaby Mar 6, 2014 12:28 PM in response to wegras
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Mar 6, 2014 12:28 PM in response to wegras

thanks for ur advice but this cannot help
my phone is brand new from insurance company so need sim card to activate it
connecting computer itunes neither helps
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by wegras,

wegras Mar 6, 2014 12:36 PM in response to pepsipepsibaby
Level 6 (15,194 points)

Wireless

Mar 6, 2014 12:36 PM in response to pepsipepsibaby

have you actually put a sim in ? your truncated english can make it unclear what you have or havent done
we are not mind readers
if you want help you are going to have to invest in a couple of minutes to explain clearly
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by pepsipepsibaby,

pepsipepsibaby Mar 6, 2014 12:47 PM in response to wegras
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Mar 6, 2014 12:47 PM in response to wegras

i've put my sim card in the phone already
actually i tried 3 different sim cards in the new phone but none of them can be found so it must be the phone's problem
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by wegras,

wegras Mar 6, 2014 12:55 PM in response to pepsipepsibaby
Level 6 (15,194 points)

Wireless

Mar 6, 2014 12:55 PM in response to pepsipepsibaby

Then you may have a duff replacement from your insurance company
Have you tried a new nano sim from your carrier if so
Take it to an Apple store genius if the will check it out for you
BUT beware some Insurance COc use 3rd partyRepairers which invalidates the warranty but also any post warranty support or service from Apple
worth a trip to establish the reality
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by pepsipepsibaby,

pepsipepsibaby Mar 6, 2014 12:59 PM in response to wegras
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Mar 6, 2014 12:59 PM in response to wegras

i've got new sim card but i think it's nothing wrong wiz sim cards. i think the phone has been used and fixed before i got it. i'll go to genius bar to have a try.thanks for ur advice :-)
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by wegras,

wegras Mar 6, 2014 1:12 PM in response to pepsipepsibaby
Level 6 (15,194 points)

Wireless

Mar 6, 2014 1:12 PM in response to pepsipepsibaby

Good luck ,beware of issue re it has been messed with .geniuses are only human so be nice and explain dilemma they will have seen insurance botches before
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by pepsipepsibaby,

pepsipepsibaby Mar 9, 2014 1:36 PM in response to wegras
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Mar 9, 2014 1:36 PM in response to wegras

thx again for ur advice
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