David Toub

Q: "Non-receipt" of Exchange e-mail STILL broken in 10.9.2

If I restart my computer and run Mail, after a day or two Exchange-based e-mail from work stops being received (it is received perfectly fine on my iOS devices, which is how I know I'm getting the mail). I then have to either restart Mail, toggle "go offline/go online" or just restart the computer. This has been going on since 10.9.0. I have no fix, it's been reported to Apple many times, and clearly has not been fixed with the release version of 10.9.2,

 

How's this been working for everyone with Exchange?

MacBook Pro (15-inch Early 2011), OS X Mavericks (10.9), 2011, 8 GB RAM, 750 GB

Posted on Mar 6, 2014 8:57 AM

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Q: "Non-receipt" of Exchange e-mail STILL broken in 10.9.2

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  • by Eric Root,

    Eric Root Eric Root Mar 6, 2014 10:14 AM in response to David Toub
    Level 9 (73,959 points)
    iTunes
    Mar 6, 2014 10:14 AM in response to David Toub

    If you have it set to get e-mail automatically, try changing it to another setting.

  • by David Toub,

    David Toub David Toub Mar 6, 2014 10:18 AM in response to Eric Root
    Level 2 (229 points)
    iPhone
    Mar 6, 2014 10:18 AM in response to Eric Root

    Believe me, I've tried that many times. No luck.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 6, 2014 10:19 AM in response to David Toub
    Level 10 (208,037 points)
    Applications
    Mar 6, 2014 10:19 AM in response to David Toub

    Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.

    Each of the following steps has been reported to help, at least temporarily, in some cases (not all):

    1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings.

    2. Rebuild the affected mailbox.

    3. Reindex messages.

    4. Follow the instructions in this support article to disable autodiscovery. You may need to get configuration details from the server administrator.

    5. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.

    6. If you've created subfolders of the Exchange inbox, log in to the server through its web interface, move the messages out, and remove the subfolders. The inbox should have no subfolders.

    7. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.

    8. Consider using Outlook instead of Mail to access your Exchange mail. It uses yet another proprietary protocol (MAPI) that isn't available to other mail clients.

    See also this discussion.

  • by David Toub,

    David Toub David Toub Mar 6, 2014 10:23 AM in response to Linc Davis
    Level 2 (229 points)
    iPhone
    Mar 6, 2014 10:23 AM in response to Linc Davis

    Thanks. Have rebuilt/reindexed without benefit. I know about IMAP but that is not ideal nor is switching to Outlook. Like I said, this is not unknown to Apple and is not something I could fix (or else I'd have done so). I want to see if others are affected and perhaps that might raise the priority of this issue. When tons of gmail users were screaming, it got some results, for example.