Hi Everyone. I have bought a 2nd hand first generation(silver) ATV. Whoever had it before me has left 58 films on it. The hard drive space is nearly all used up. I don't know how to delete them. Can anyone help please? Thanks
Apple TV
Have you tried recoverying your Apple TV using iTunes and an USB cable?
You will "format" it and install the latest (or reinstall it if you already have it) firmware.
See if it works.
Have you tried recoverying your Apple TV using iTunes and an USB cable?
You will "format" it and install the latest (or reinstall it if you already have it) firmware.
See if it works.
Apple TV (1st generation): How to perform a factory restore
You can restore an Apple TV (1st generation)'s software from the main menu by selecting Settings > General> Reset Settings > Factory Restore.
It says someone else in logged in to there itunes account. Shall I log out of there account?
Do you know which folders the films will be located in on ATV/
Yes
May be your ATV is opening the old user´s account. Go to Settings and log out. Then you log in using your iTunes account.
Sorry not an expect so hope I'm not talking rubbish
Could you please guide me to them? Thanks
The factory restore I posted will delete everything and let you set it up fresh:
Apple TV (1st generation): How to perform a factory restore
You can restore an Apple TV (1st generation)'s software from the main menu by selecting Settings > General> Reset Settings > Factory Restore.
An Apple logo appears with a progress indicator underneath it. Do not unplug the power cable from your Apple TV (1st generation) during the restore process. Your Apple TV will automatically restart when the restore process is complete.
You can also access the restore option and diagnostic software from the Apple TV Recovery screen. See How to run diagnostics for steps to access this.
Note: Using the Factory Restore will erase the network settings and any video, music, and photos stored on your Apple TV. You will need to set up a network connection and resync with iTunes to restore your content after the Factory Restore has completed.
Thanks a lot for this info. Can I just ask one more thing is this the only way to get rid of these films. I would really just like to remove about 20 of them. The others are kids films that the grandkids love. Is this possibe? Thanks
The films were put there from another iTunes library. To remove only some of them you would need to sync to the same iTunes library, which you don't have. The previous owner really should have reset the device before getting rid of it.
Futhermore, to keep the films that are on there, you will never be able to sync with your iTunes library. Like all iOS devices, it can only be linked to one iTunes library and it is already associated with one (not yours). Trying to sync would ultimately wipe the content from the device and replace it with the content in your iTunes library.
That being said, it is best to just start fresh and set it up to your liking.
(From the main menu, select Settings > General> Reset Settings > Factory Restore)
Thanks very much for all your help
You're very welcome.
Cannot Delete Films
