6 Replies Latest reply: Mar 26, 2015 10:08 AM by Ditkps
JP Abrunhosa Level 1 Level 1 (105 points)

Hi there,

 

I subscribed iTunes Match 20 days ago and everything went swiftly until last Friday. I was creating a new playlist and a I noticed that the small cloud icon was missing. I went to the Store menu and saw that the iTunes Match was off. I turned it on and went to the iTunes Match page in Music. Pressed the start blue button and an error message appeared: This computer is already associated with an Apple ID.

 

I am clueless on how this could happen. Even though I have another Apple ID for the Portuguese iTunes Store, my iMac has always been associated with the Apple ID for the Spanish store with which I subscribed iTunes Match. I also have an iPhone 4 associated to this Apple ID and I have no interest in this being changed.

 

I am frustrated that I barely used my iTunes Match subscription in these 20 days and that I am no longer able to use it properly.

 

Does anyone know how can I associate back my iMac with the correct Apple ID?

 

I've searched innumerous Apple's KB Articles and discussion forum posts. There are a lot of other similar cases though I'm unable to find a proper solution to this issue. I already contacted Apple Support by mail twice only to receive answers to issues that had nothing to do with the problem.

 

Frustration..................

 

Hope that one kind soul has the needed solution.

 

Cheers,

 

JP

  • Limnos Level 8 Level 8 (44,555 points)

    iTunes Store: Associating a device or computer to your Apple ID - http://support.apple.com/kb/HT4627 -  In connection with, "When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID." "Your Apple ID can have up to 10 devices and computers (combined) associated with it. Each computer must also be authorized using the same Apple ID. Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days." - Additional instructions for "Removing an associated device or computer from an Apple ID"

     

    It isn't intended that you use multiple IDs to access accounts in different countries.  In fact according to the terms of use of the store you are not supposed to use the store in another country unless you are actually resident in the other country (I imagine the number of people who can formally and legally claim residence in multiple countries is very, very tiny).

     

    E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

     

    Given that, if you used your other ID and are trying to redownload music or use Match you will have to wait the timed interval before reauthorizing the computer.

  • JP Abrunhosa Level 1 Level 1 (105 points)

    Thank you for answer.

     

    Even though I understand your arguments (reciting Apple's Service agreement), I have to tell you that these country separations are absurd in Europe.

     

    I don't know if you ever been to Europe or looked carefully at a European map, but our countries are the size of USA States. As any European would tell you, especially if they are Portuguese, Belgian, Dutch, Czech, Luxembourg, Irish, Slovenian, etc, their iTunes store is too tiny (as are their countries), and it is frustrating to be excluded from the cultural offer present in neighbor countries.

     

    On the other hand, your statement "I imagine the number of people who can formally and legally claim residence in multiple countries is very, very tiny" reflects your US point of view of the world (or Apple's), and it is a shame. In Europe, innumerous people live crossing borders daily! There are innumerous border areas where people live in one country and work in the neighbor one.

     

    I, for example, am Portuguese, with a Portuguese address bank account, etc, and I live and work in Spain, with a Spanish address, bank account, etc. As both countries are culturally diverse, there are musicians and app developers in each country that do different products and I have two accounts because that is the only way to access products on sale in both stores. Especially for music: many Portuguese artists do not publish in the Spanish iTunes store (either at all or much later in time) and I feel excluded from my cultural inheritance. As the only criteria to have an iTunes store account is to have an address and a bank account I created two accounts in each iTunes store to access all the offer I feel entitled to.

     

    I accept your arguments because they are Apple's way with a US point of view. However, they are absurd in the European's point of view.

     

    I still hope I can revert what happened to my account and properly use the iTunes Match subscription I paid for.

     

    Cheers,

     

    JP

  • JP Abrunhosa Level 1 Level 1 (105 points)

    Well, I contacted Apple and I had to wait out the 90 day period and recover full functioning of iTunes Match...

     

    Cheers,

  • Limnos Level 8 Level 8 (44,555 points)

    Yes, in fact I lived in Europe for 12 years.  I even lived in a place 1 km from another country where people commuted daily to work in the other country.  Still, residency was very strictly defined, and you could even get into trouble if you didn't re-register with the police when you changed address even inside the city.  We bought food in the other country, went to restaurants there regularly, in fact the other country's train service stopped in our town and we had to pay for tickets in their currency (at the time).  Still, residency was defined as a particular address in one country even if your paycheck came from a second country.  We had an apartment in another country too but were told that for residency purposes we had to choose which one was going to be our country of residency, we couldn't be residents of both.

     

    Even though Europe has reduced economic and work barriers there are still restrictions.  I remember there were things you could buy in one country that were illegal in others.  The age for drinking was different.  It is possible media licensing laws differ from country to country.  Yes, you can zip over to Spain and bring back a CD, but if you wanted to set up a CD store you would have to negotiate on a country by county basis not only with that country's business authorities (even though technically you have the right to set up a store you still have to deal with the red tape) but also also the media rights owners.

     

    As I said, your problem is really due to you trying to use two Apple IDs with the computer to re-download or use Match (which is a kind of re-download).  Apple does not say why this policy is in place but if you think it through you can see it might deter people from signing onto a friend's computer and downloading their purchases for their friend's use too, which is stealing.  Very likely Apple has to work with the media providers about digital media policies or the media companies will refuse to allow distribution.  Call your big, multinational media companies and complain to them.

     

    Anyway, I did have the right answer in saying you would have to wait out the period.

  • gary lengyel Level 1 Level 1 (0 points)

    ***. My partner used my MacBook to download a show, watched it, logged out. We then deauthorized this computer from her account. Now I'm trying to download a show I paid for, and can't because of this. I paid for it, I want to download it and watch it now. Not 90 days from now. Come on, Apple, you're acting like Microsoft more and more. What happened to "it just works"???

     

    Fix this!!!

  • Ditkps Level 1 Level 1 (0 points)

    IOS8.0.1